Trustsentinel Arvostelua 

My order is ORDER #92659

Dear trustsenttinel, very misleading name, very much like the product.
Marketing for "Sentinel" devices often blends these terms to trick us shoppers.
Lack of Safety Certifications: These white-label plug-in voice detectors usually lack a recognized third-party safety certification, such as a UL 2034 mark (US) or a British Kitemark / EN 50291 standard (UK). [1, 2, 3, 4]
Serious Safety Alerts: Consumer groups like Which? and Consumer Reports have repeatedly issued urgent warnings about these exact unbranded, cheap digital alarms. In laboratory testing, many of these generic models completely failed to sound an alarm when exposed to lethal doses of carbon monoxide. Not Life-Saving Gear: They do fine for checking if a room needs an open window, but they will not protect you from gas poisoning.

So trust sentinel please refund me in full for the items that you claim are better than most other detectors.
I was advised to ask you to send me a paid for Tracked postage label and collection arrange so once the courier collects it you can process my in full refund.
I look forward to your reply.

I purchased two alarms based on a very well written Facebook ad. Can't believe I was suckered. These are cheap alarms from China with a massive mark up and clever marketing. I didn't do my research until after ordering. When they arrived and I realised what I had purchased, I immediately asked for details on how to return. To be fair to the people behind this ruse, rather than ask me to go to hassle of packaging them back up and going to the post office to send the items back to China, they simply gave me a full refund. This was the right thing to do as they are clearly a drop-ship operation. I expect they'll make some money but I wouldn't expect 'TrustSentinel' to be thriving in a year's time.

Emailed to cancel order straight away after having issues with payment and bank suspecting fraud. Reading online reviews only confirmed my fears! Received an email the next day to say they would cancel my order and process refund, and to expect fund in 3-5 business days - that was 6th July! Have chased this morning and still no response…. Not looking great!

Please do not use!!

I placed my order on June 18th, and it took until July 1st to arrive. Since then, I have read bad reviews, and looking at the product received, I have no confidence that they will keep my family safe. I cannot see anything related to British safety standards and have requested a return. The only way to return is to email them to a Gmail account, which is suspicious. There is no easy return and no company-branded email address to use. So far, my request for a return and refund has not been acknowledged.

I have been working in fire safety retail and product certification for nearly 10 years and have tested a wide range of carbon monoxide detectors from good brands like FireAngel, Kidde, and UltraFire as well as off-brand models from online marketplaces - a lot of the latter proving to be unsafe, as corroborated by Which? reports every few years. I know a thing or two about carbon monoxide alarms. Trust Sentinel is tripping a lot of red flags.

I found this website via a Facebook post telling the story of a fire fighter responding to a CO call out. The family supposedly had a 2024-manufactured FireAngel detector that plugs into the mains, something that brand has never sold, which had not sounded an alarm despite CO readings of 67ppm. The post explained that British Standard EN 50291-1 detectors don't alarm for 2 hours at that level, which is not quite true as they must alarm BEFORE 2 hours, and that the family were lucky to be alive. This is completely false, as international studies and ongoing research into CO acknowledge that levels between 50 and 100ppm cause flu-like symptoms after a few hours but, without underlying health conditions, is unlikely to be fatal even after many hours. The post emphasised that the Trust Sentinel alarms well before 50ppm, with a timeline on the website stating it will warn you from 10ppm. However, the product shown on their website is a MOES 3-in-1 model (S02-CO-UK-MS) that the manufacturer says does not alarm until over 50ppm.

The Trust Sentinel website also says their product will detect and alarm for natural gas and MOES do have models which has combined CO and NG detection but they have distinctly different display layouts than the model shown on the Trust Sentinel website. You can buy the alarms directly from MOES for half the price Trust Sentinel are charging, and there is also an all-caps underlined statement that the product is not available on Amazon or eBay but the MOES alarms are on Amazon for half the price of Trust Sentinel. Though, I do not know personally if these MOES alarms are actually compliant or safe; at least there is no mention of (BS) EN 50291-1 certification, which is a tad worrying.

Further, the Trust Sentinel website uses ChatGPT-generated images including a fake Kidde 7CO and the various policy pages have a range of missing links, placeholder notes left in from the Shopify template, and no UK / EU business address or VAT registration number.

There is very little about this operation that appears trustworthy.

Avoid, avoid, avoid! Dodgy website selling cheap tat from China. Same pictures as ones sold on Amazon for a third of the price. No reviews (site claims 80,000 plus). Set up in 2026.

See Truststeadfast. Exactly the same advert. Placed order - nothing received. No contact. No email just a website.