We bought the Stanton Oak Dining Table, Sutton Oak Storage Bench and Turner Dining Chairs after a year of trying to find a set that wasn’t too chunky and imposing. We love them all! They’re gre... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I can’t say enough good things about this company. I will always support a good quality British company. Over half of their collection is now made in the UK, and they've been deliberately moving towar... Näytä lisää
Yritys on vastannut
I bought the most delightful silk lampshade - the blue was really uplifting. It looks gorgeous teaming with my hanging crystals table lamp. Perfect! I would mention that the packaging was quite bat... Näytä lisää
Yritys on vastannut
I am very happy with the product (Bilton bathroom shelves in brass) - I had had them on my radar for quite a while but was hesitant a bit due to their price + shipping costs (to EU) and so continued s... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Discover a curated collection of beautifully crafted, artisanal home and garden pieces that perfectly blend functionality with meticulous design and time-honoured charm.
Yhteystiedot
Hamilton Court, Carthouse Lane, Horsell, GU21 4XS, Woking, Yhdistynyt kuningaskunta
- 01276 451 077
- care@rowenandwren.co.uk
- www.rowenandwren.co.uk
4,4
Erinomainen
274 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Good products but frustratingly poor attention to detail and service
Purchased more than 20 brass drawer pulls, drawer handles, and cabinet latches for a kitchen. Ran out of stock so placed an order in January for a further 11 handles and received the order this week. They arrived in 2 boxes marked 'bad' on them, with significant blemishes on 10 out of 11 of them. Have previously had to exchange multiple items due to blemishes or misalignment (e.g. of the 2 parts of the cabinet latches). Their products look and feel good when they are right, but it's a painfully protracted process to get there and I'm very disappointed that after waiting nearly 3 months I've been sent what seems like their cast offs.
14. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rowen & Wren
Hi Jen, I know that you've been speaking to our team today so I'm sorry you felt the need to post this while we were actively working to resolve the issue. Our warehouse unforgiveably mixed some 'QC rejected' stock with good stock, and so you and a small number of other customers have received items that should never, ever have left us. Replacements have been requested for you today and will be with you early next week.
We are appalled by the error, and the disappointment it has led to among our customers, and the issue has been escalated to the highest level possible with our warehouse.
All I can do is offer you our utmost apologies for the inconvenience, and the poor experience, and just say that it is vanishingly rare for something like this to happen - which makes it all the more tragic that you've been affected.
All our hardware is handmade - not on vast production lines in a factory - and when the occasional error is found we will always do everything we can to put it right; we're sorry that in this case it's taken longer than would be ideal.
Please continue to contact the team on the existing email thread if you have any further concerns - we will respond as soon as we are able.
Warmest wishes
The R&W Care Team
The cupboard door handles are…
The cupboard door handles are beautifully designed, pale matt brass and look amazing.
4. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rowen & Wren
Hi Sarah, lovely to hear that the Pull Handles were as expected and we hope they grace your doors for a long time to come. Thank you for leaving such kind feedback, it will be passed along to the entire team.
Warmest wishes
The R&W Care Team
I came across Rowen and Wren in 2024…
I came across Rowen and Wren in 2024 when looking for ideas to update my 300 year old cottage and l'm so pleased l did! Impeccable service, delivery and products which are worth every penny! Such great quality homemade homewares! In fact l have a delivery coming today
31. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rowen & Wren
Hi Karen, thanks for taking a few minutes to share such lovely feedback, and so sorry for the delay in acknowledging. We hope the work on your cottage is coming along nicely and we're flattered to be a part of it; the candleholder we also hope was exactly what you hoped for.
Warmest wishes
The R&W Care Team
Great quality and design
Rowen and Wren quality of goods are consistently great.
Good service and prompt delivery.
Great company
6. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rowen & Wren
Hi there, and thanks so much for taking a few moments to share your feedback. We're delighted to hear that shopping with us is a pleasant and enjoyable experience and look forward to welcoming you back in future.
Warmest wishes
The R&W Care Team
Impeccable customer service from Rowen and Wren
I have ordered many items from Rowen and Wren over the years and have always been impressed with the quality of their products and their level of Customer Service. Recently I ordered 3 pendant lights from them for my kitchen and unfortunately one of the glass shades arrive broken. I emailed them on the Saturday to let them know and by 9:30am on the Monday I had already received an apology email from them and a replacement on its way free of charge. Thank you Rowen and Wren again for your impeccable customer service. A rare thing these days. oh and if you ring them you actually get to speak to a human being also a rare thing.
6. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rowen & Wren
Hi Liesa, thanks so much for sharing your thoughts. Apologies once again for any inconvenience caused by the broken shade, but we're happy we were able to address and resolve this swiftly for you.
Warmest wishes
The R&W Care Team
Very quick and great products …
I wrote a review on Rowen and Wren about a year and a half ago. Fell in love with their website and the look of their products but was disappointed with some of the delivery/lack of responses. I made the point that this might be due to them being a new and small operation finding their feet. I haven’t made any orders since but I recently made an order with them and they were so quick. The packaging was on point, speed (in spite of the busy time of year) and I couldn’t be happier with the quality of the products.
I’m so happy they’ve ironed out some of the delivery/stock issues. Really a great company. Thank you and merry Christmas
27. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rowen & Wren
Hi Joshua
Thanks for taking the time to share your thoughts and sorry for having taken so long to respond. We're delighted that your most recent order went as smoothly as we'd expect; we've put a lot of work into staff, traning and systems over the last couple of years and it's great that the effort shows. Great to hear that your purchase at the end of last year was as hoped for and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
I absolutely love your products they…
I absolutely love your products they are so stylish and very good quality.
13. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rowen & Wren
Hi Amanda, lovely to hear your kind words about our products; we will pass this on to the team who will be delighted to receive such welcome feedback. Please do accept our apologies however for a rather delayed response to your review.
Warmest wishes
The R&W Care Team
What started with a few baubles
What started with a few baubles , beautiful duvet cover now floor lamp, each item has been beautifully made and quality excellent, would absolutely recommend .
14. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rowen & Wren
Hi Karyn, we're so sorry we didn't respond to your review sooner. It's delightful to hear you've found so many pieces to your liking from our collections, and hope there may be more in the weeks and months to come.
Warmest wishes
The R&W Care Team
So very pleased with my purchases
So very pleased with my purchases, everyone a unique piece. The delivery was amazing and well packaged. I’d recommend and will certainly be purchasing more products.
26. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rowen & Wren
Hi Jenny, our apologies for the delayed response to your review. It genuinely makes a difference to hear feedback like yours, and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Qualität/ Preis sehr gut
Die Foto’s und Beschreibung entsprechen dem Produkt und Preis/ Leistung stimmt. Bestellvorgang und Lieferung einwandfrei. Ich empfehle Rowen&Wren gerne weiter.
29. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rowen & Wren
Liebe Kerstin, vielen Dank für deine Bewertung und die netten Worte.
Herzliche Wünsche
The R&W Care Team
Highly Recommend
Really nice company to deal with and great customer service. The products are brilliant value for money, they’re high quality and are very stylish, a gem of a find on line. I look forward to buying more pieces from this company to enjoy in my home.
3. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rowen & Wren
Hi Nina, thanks for your feedback and lovely to hear that we have been everything we hope - and try - to be. We look forward to welcoming you back in future.
Warmest wishes
The R&W Care Team
excellent products!!!!!
very high quality products, beautifully packed and delivered promptly.
1. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rowen & Wren
Hi Penelope, thank you so much for taking the time to share your feedback. It means a lot to the team to hear that an order has gone well and we hope to welcome you back in future should other pieces catch your eye.
Warmest wishes
The R&W Care Team
Courier issue, but solved very fast!
Had an issue with the courier (Evri) as they left the parcel outside by the road and I wasn't in. It clearly got stolen.
The team at Rowen and Wren provided extremely quick support and within 2 days of the original delivery I had a replacement (with DPD this time thankfully!!) and they had initiated a claim with Evri.
Would highly recommend this company :-)
25. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rowen & Wren
Hi Aaron, your recommendation is truly appreciated. Sadly the occasional issue is encountered with couriers (whether it's Evri, DPD or any other) but we would never expect a customer to bear the inconvenience. I'm glad we were able to sort things out for you in good time.
Warmest wishes
The R&W Care Team
Avoid avoid avoid.
Avoid avoid avoid.
Bought a few pillowcases, 1 had a faulty zipper that couldn’t close.
Got a replacement straightaway and the zipper was damaged there as well.
Had to wait 10 days for a third cover to come to my house after “quality checks”, and to my surprise the zip is faulty once again. Now they’re not replying to my calls and the only excuse I got so far is “the warehouse is not getting back to us with an answer”.
Please be aware that their quality doesn’t match the price.
25. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rowen & Wren
Hi Emily, it looks like you sent this just before I gave you a call, and I'm sorry you felt the need to post this. We are a small team, and the person who handles our customer service is on leave today; the rest of the team are responding to queries as promptly as they can.
We would agree we've let you down here; the cushion covers are from a new maker and they are not up to our usual high standards, which we are going to address with them. I'm also sorry we've been delayed by peak season at the warehouse we use; we've never been anything other than honest with you about the reasons for the delays, and I'm sorry for the inconvenience caused.
Now we've spoken, I'm happy that you're willing to let us do further checks on this item as you've provided some more information on the problem you're experiencing, and we will get this all resolved for you during next week so the replacement can be sent out when you're available to receive it.
Our apologies again for the disappointment and inconvenience caused.
Warmest wishes
The R&W Care Team
Love, love , love my new Elbert footstool
Simply beautiful craftsmanship , from order process to delivery and installation , Rowen and Wren exceeded my expectations in the service they provided. The quality of the footstool is well worth the money spent and is stunning.
11. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rowen & Wren
Hi Sandra, thank you for taking a few minutes to leave your feedback. It's lovely to hear the Elbert footstool was what you hoped for - it's a firm favourite of ours as well - and we're truly happy to know the journey from order to delivery was an easy one.
Warmest wishes
The R&W Care Team
Vastaus yritykseltä Rowen & Wren
Hi there, and thank you for taking a moment to share your thoughts. We're delighted that your purchase was as hoped for, and hope you find further pieces for your home in the weeks and months to come.
Warmest wishes
The R&W Care Team
The ‘Grove Flattened Knobs in blackened…
The ‘Grove Flattened Knobs in blackened bronze’ were just the elegant solution we were looking for to finish come bespoke cabinets. They arrived beautifully packaged and with a couple of screw options to suit different thicknesses of door. (We had to cut the longer of the screw down in the end but this is easily done). Would recommend.
19. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rowen & Wren
Hi Rebecca, many thanks for taking a few moments to share your thoughts. Delighted to hear that your hardware purchase was what you were looking for and we hope that they grace your cabinets for many years to come.
Warmest wishes
The R&W Care Team
Bath Tray Caddy
Fanatistic product, beautifully designed, very professionally wrapped and packaged.
I will certainly be making more purchases from Rowen & Wren
21. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rowen & Wren
Hi James, thank you for your kind words, they mean a lot to our small team, and we look forward to welcoming you back when you find other pieces in our store that are to your liking.
Warmest wishes
The R&W Care Team
Perfect 👌
The oak framed mirror we bought from yourselves was the perfect finish to our recently new fitted cloakroom sink in our small downstairs loo room.
Thank you Rowen & Wren.👍👍
25. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rowen & Wren
Hi there and thank you for taking the time to share your thoughts. Lovely to hear that the Portloe mirror was what you were looking for and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Not clear from photos and description…
Not clear from photos and description that: a) brass soap dish has an angled profile, I.e. not straight; b) it's a thin gauge piece of metal, not cast brass as I expected. So, I feel I have been duped and am considering returning the object.
19. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rowen & Wren
Hi there, thank you for your message and I'm sorry to hear of your obvious disappointment. The shape of the dish is just about visible in our site images but I will agree it's far from clear, so I will pass that to our team to look at re-shooting this item when we can. While it's not a cast piece of metal, it is handmade from solid brass, so again my apologies if this wasn't as you expected. We never like any customer to feel as if they've been short-changed; if you do decide to return this item we will sadly but understandingly arrange this, and ensure that you are refunded in full.
Warmest wishes
The R&W Care Team
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