We started the sale of our house with another agent which wasn’t going well and so we invited Roman’s to make a difference. The manager - Matt White had kept in close contact with us and made some sug... Näytä lisää
Sijainti
Vaihda sijaintia257 Fleet Road, GU51 3BN Fleet, GB
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Great estate agents in Fleet. Branch manager & whole team were great communicators from the start of my sale process. Although there were ups and downs throughout, I felt well supported by the team wh... Näytä lisää
My family and I have been renting through Romans for 10+ years now with no issues. Our concerns have always been dealt with swiftly and in a friendly manner. Fairly recently, Jacqueline Miles-Miller h... Näytä lisää
Absolutely abysmal property management. I moved into a property they are supposed to manage to find it disgustingly filthy, clearly not checked, smoke alarms 18 months out of date (lucky previous... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Romans - Fleet
Yrityksen kirjoittama
Established in 1987, Romans is one of the South East’s largest property groups specialising in lettings, sales, and property investment.
Book free sales valuation
Book free rental valuation
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Romans customers can get everything they need under one roof.
Your local property experts
Yrityksen kirjoittama
- Whether you're looking to sell or let your home, our teams are on hand to help.
From start to finish, we cover all aspects of your property journey with our full range of services.
No matter your property goals, we work tirelessly to achieve them
From the very first day we opened as a single branch in 1987, Romans has continually evolved to meet the changing needs of our customers, and today, we’re here to help with every aspect of your property journey.
Yhteystiedot
257 Fleet Road, GU51 3BN, Fleet, Yhdistynyt kuningaskunta
Genuinely local, truly expert
4,4
Erinomainen
23 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 97 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Shocking Customer Service.
Romans customer service is absolutely shocking. Communication is awful, they have not replied to my friends email regarding her deposit for a number of days despite this being sent to 4 different people and has been chased on numerous occasions. Her whole experience with his company has been disgraceful and they do not care about customers at all. This is not the first time I have heard of Romans providing an awful service and would not recommend them to anyone!
4. helmikuuta 2022
Oma-aloitteinen arvostelu
All the talk, beware, misled and disappointed
Romans FLEET: All the talk, felt they were genuine, said all the right things, all the staff were friendly and seemed efficient ,then actions spoke louder than words, also read the small print and do your own research , choose your own legal team etc from my experience do not take their recommendations (small print again) clearly I was too trusting and naive and it cost us £270 plus £75 to a solicitor from using their recommendation. Had 4 viewings in 10 weeks,( again small print as we thought no sale we would be refunded!apparently not.. ) also we realised after a week they had over valued it by £15,000, even though we did say for them to be honest with the price that they thought realistically could be achieved ,we therefore lowered it twice, just keep your eyes open . Again only my experience .professional and friendly … but… I will never use romans again, feel misled and disappointed
30. joulukuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Romans - Fleet
Dear Emma,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
No customer care
There seems to be a complete lack of care for their tenants and their wellbeing. I am now on day 16 without heating in my property, the hot water only getting sorted on day 15. I have asked Romans countless times what they do to provide support for tenants during these times (particularly as it has gotten so cold it has snowed) and I never get a response to my questions. No one from Romans has offered to lend me any temporary heating and no temporary solutions, I've been left to get on with it.
I hasten to add this is the third time since taking tenancy of the property in February this year that I have been left without heating or hot water. It's just appalling.
The saga continues. The day a new boiler was finally installed (4 weeks later) I was handed notice by the landlord/Romans. 2 days before Christmas and so without a great deal of time to save for a new deposit, I vacated the property on 21st January with my check-out report issued to me on 24th. It's now 3rd February and no one will communicate with me as to returning my deposit. Romans are still holding this money without giving me any indication as to what is happening with it and failing to reply to my many emails. What's more is the property has been advertise for re-lease from 1st February so surely they are in a position to tell me what is happening with my £1,100 deposit?!
They fail their tenants at every step of the way.
7. joulukuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Romans - Fleet
Dear Ms Clacey,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
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