Rogue Online Arvostelua 

Fast delivery

Preorder kept changing dates from october to February, customer support told me they would be sent early December but it got shipped in February. Whats immature is customer support telling me they will get back to me and never do and also still imposing your cancellation fee after an item was 4 months late than its original pre order date. Perhaps a 1 star was a bit undeserving but its unfair to have to pay a 20% cancellation fee for a pre order that was delayed for months.

Great customer service fast shipping great communication on the order. Excellent packaging too I was worried as have bought collectibles from other retailers and been disappointed with lacklustre packaging and delivery however rogueonline is now our go to retailer for pop vinyls

Fast, friendly and easy communication with goods as described.

Why waste your money with companies like EB Games and Popcultcha when you have Rogue Online? Every experience with the big buy has been nothing but positive. Always welcoming and always have good deals. Heaps of Funko Pops for $10, and lots of chase editions for really good prices. Went there to get a Zoro Pop for $10, and the guy did his best to find the pop even though it was a small peanut order.

Brilliant service! My order was well packaged, quickly shipped and arrived from Australia to the UK in exactly a week from ordering. Highly recommended!

Other 'Pop Cultcha' companies can take note on how to do customer service.

Website is super easy to navigate, to find what your looking for, to place an order and wait for delivery. Never had a damaged item delivered to me! And would shop through here again.

A purchase for my daughter, super fast delivery, made it for her birthday.

I regret to state that my experience with Rogue Online has been consistently unsatisfactory and has deteriorated over the course of multiple transactions.

Over the span of three consecutive orders, I encountered significant issues on each occasion. The first two orders involved incorrect and/or damaged items, which ultimately resulted in refunds. However, it is important to note that these resolutions were not achieved through efficient after-sales service.

The third and most recent order represents the most concerning aspect of my experience. Once again, the item was received in a damaged condition, despite being sold and priced as a non-damaged collectible. Unlike previous instances, this matter was never properly concluded, as my subsequent communications were met with no response. Being effectively ghosted after a documented history of issues is both unprofessional and unacceptable.

As an international client, I find this approach particularly problematic. International customers inherently face additional complexities, including higher shipping costs, customs duties, and longer delivery times. In such cases, clear communication, accountability, and proactive customer support are essential. Unfortunately, my experience demonstrates a lack of structured quality control, inadequate after-sales support, and poor communication standards when issues arise.

While refunds were eventually issued for two of the three problematic orders, the overall handling of these matters reflects a reactive rather than customer-centric approach, with resolution largely driven by the customer rather than the seller. This is not an acceptable standard for an international retailer, particularly one dealing in premium and collectible items where condition is critical.

In light of the repeated issues, the absence of a definitive resolution for the latest complaint, and the lack of professional follow-up, I cannot recommend this retailer to international clients. A more robust quality assurance process and a more responsible approach to customer communication are urgently required.

Placed an order on the 13th December. This review is being done on the 28th December and still have no items.
Placed the order with items in stock so expecting dispatch to happen in a few days. After a week nothing was done so sent an email.
Got an automated email with a tracking number a few days later that doesn’t work.
Didn’t get a response from my email so gave them another week.
Emailed them today advising either send the items express post or refund me before I place a chargeback for it.
Got an email back pretty quick telling me they are closed for the holiday period and that Australia post has also be closed during the week “obviously Christmas and Boxing Day closed but otherwise should be open as advised on the site”
I PLACED THE ORDER A WEEK AND A HALF BEFORE CHRISTMAS AND IT DIDNT EVEN GET TO AUSTRALIA POST IN THAT TIME!!
This will be the first and last time using rogue online.

Update: After the reply you gave I hope people rethink about purchasing from you especially when you call a customer stupid and other things which is unprofessional.

I did read the listing for the UPC case and it wasn’t a preorder. There was nothing in both the title or description saying it was a preorder ant the time. Obviously if it listed as a preorder I would have waited. I waited over a month for the prismatic SPC case with no issues because it was listed as a preorder.
Also my first email I sent in regards to this was on the 20th December at 2:42pm.

I hope you sit back and realised you messed up and didn’t offer any solutions.

Always a good experience. They always send out my pops fully packaged and protected, fast delivery for the items that are in stock, i have never had an issue.

I was happy dealing with Rogue Online. Prompt responses to my enquiries and after placing an order postage was quick. Communication after receiving my order was prompt and friendly .. would definitely recommend to friends and purchase from again

Fast delivery offers local pick up and shipping. Very convenient for me as I live 10 minutes away for pick up.

Offers payment options such as zip pay, pay pal.

Very quick response via email roughly within half an hour or so.

I have purchased alot of exclusive funko such has the chase bundles. Was unable to find at other store. Didnt want to purchase through online eg Ebay or Amazon could receive fake pops.

Love doing business with these guys.they pack their products very well and have a lot of awesome things that you struggle to get other places well done.

Rogue online take almost too much care to make sure your collectibles arrive as safe as possible! A++++ Business

Great quality and super fast, thanks guys

I’ve purchased many different items from Rogue Online over time, and every experience has been excellent. Their range of products is fantastic, prices are fair, and everything always arrives quickly and well packaged. Communication and customer service are top-notch — they’re responsive, professional, and clearly care about their customers. Every order has been smooth and reliable, which gives me complete confidence to keep coming back. Highly recommend Rogue Online to anyone looking for quality products and trustworthy service!

Great selection, wide verity of pop including us exculives

Amazing !!
Delivered funko pop from Australia to London uk, arrived in perfect condition.
Great job