RobotShop Arvostelua 

Purchased leap controller, paid £10.80 for shipping, the item was in stock. I'm then told it'll be up to 8 days before it will arrive. Three days after the original order was placed it hadn't been dispatched. Had I known this, I would never have placed the order. Two days for someone to reply to an email is not good. Do better.

Du vol !
Article commandé fin janvier, perdu par DHL et Roboshop ne veut rien savoir !
Ni réexpédition ni remboursement ! Et plus aucun contact

Since I purchased a Litter Robot 3 two years ago. The customer service has been amazing. Quick shipment of any replacement parts and very helpful.

The service provided by the RobotShop folks is always excellent.
Fast little order problem resolved quickly.
Fast order shipped and deliver in a short period of time.

Good products and smart team ! thanx

I ordered some servo motors as they were in stock. then got told not all of them were in stock. I asked them to ship what they had available asap. I got stuck by their procedure as they cancelled my initial purchase and wanted me to rebuy fewer of them(the available ones), I had to wait several days to confirm that my bank didn't pull the original amount before re ordering. add some days of delay to get answers from their support. So basically not a bad company, not bad customer service but I think I'm too used by the amazing amazon customer service, it felt 15 years back. I think they should have removed some posting fee as their solution was increasing it. I just gave up and ordered from another website, I had shipping fee 50% cheaper and got delivered the next day...

Excellent customer service and support from the Robotshop team! Always polite and efficient communication before and after orders. I bought an amazing Litter Robot 3 Connect two years ago and definitely will order the new one from this shop again!

The order desk person did a great job helping me with a problematic payment from my end, making what could have been a much more difficult situation far better. I appreciate that.

Je suis ultra satisfaite du produit acheté sur le site et agréablement surprise sur leur réactivité quand on a un soucis. 6 jours entre la déclaration de la panne et la livraison des pièces ! Juste au top 👍🏼
Je recommande le site à 200% .
Encore merci 😍

Chat support was really polite and helpful. It's nice to be able to deal with real people, in real time.
Robotshop is a great alternative to buy Reencle products that otherwise would need to ship from the US.

I am satisfied to see that we have answers to our questions the person has taken the trouble to answer all my requests now I just have to get started. I can't wait to get a nice litter for my cats on your website.

An english speaking human being answered the phone and assisted me with my problem. To our great pleasure, the new computer system used by Robotshop was quick and easy for her to fix the situation. Overall easy fix and good experience.

I am a big fan of RobotShop - they have many difficult to find items are are always willing to quickly provide quotes for me as I try to figure out the best use of my classroom budget. Sometimes it takes a bit of time to get the items, as they are often coming from outside of the country, but they do the best that they can!

I'd give six stars if I could...

I had purchased a product from another vendor one week before Christmas with UPS next day shipping, but they shipped it USPS and it was going to arrive one week after Christmas.

I contacted Robotshop and they were able to overnight me the same product to save the day! Their support team responded very quickly to my questions, and made sure things went smooth along the way.

I'm now purchasing all of my hobby electronics through them. It's great to find a company with this level of support!

Kept getting email for pmt. Resolved thank you for your help!!!

excellent help from Johanna! thank you.

J'ai commande un produit à l'entreprise Robotshop.
Je suis très satisfaite de la façon qu'ils ont résolu mon problème suite à l'arrivée de mon article que j'avais commande. J'ai reçu une réponse 24 hr après avoir envoye un e-mail et le lendemain ils m'ont offert un produit de remplement.
J'ai apprécié le fait que j'ai toujours communiqué avec la même personne ( Louise ) a cette compagnie. Service tres courtois très professionnel très beau produit.
Merci !

As much a I dislike returning purchases, sometimes it’s necessary. When I ordered the litter robot, I had no idea it was so large. I’ve no place to put it, so I initiated that process, which turned out to be a little challenging. Nathy in your CS Dept was helpful, understanding and a wonderful representative for your business. I wish you every success.

I have been experiencing technical difficulties with my Litter Robot 3. And the People at the Robot shop have gone above and beyond in helping me, Excellent Service all around.