RMG London Arvostelua 

Fast responses in dealing with my requests.

It was very helpful for RMG London to clarify the matter at a soonest possible manner so that I can solve the payment issue at an amicable way. Many thanks for RMG London's service.

I am thankful and pleased first of all that RMG has so lovely workers, thank you very much for your response and support.

I dealt with Karan and he was extremely helpful and responded to my query immediately.

Absolutely fantastic team at the concierge. Greatful to have you! Best, Ciprian

The action and follow up on my front door repair was very good.

RMG London has been extremely disappointing. They are very disorganised and do not deal with problems in a timely way. We have been without a working boiler for 20 days and, despite many calls, it did not do it’s part in helping. The issue was very clear from the start: two different companies needed to attend at the same time, and this was explained and confirmed more than once. Even so, RMG London failed to coordinate them.

What makes it worse is that all the effort to move things forward has come from us, not from them. There has been no sense of urgency, no proper management of the situation, and no effective communication. For a building management company, that is unacceptable. At the moment, I cannot recommend RMG London.

I spoke with Karan today who was extremely helpful with the issue I had and resolved it quickly and efficiently. Karan was very polite and explained how I could resolve my question.

Amazing service today from Mark F. Assisted me where possible and had the time and patience for all my questions. Moving somewhere new can be overwhelming and Mark F was so helpful, thank you so much for your time.

Excellent customer service. My request was handled quickly and efficiently.

I spoke to Tas at RMG who was able to quickly resolve my issues and get my account up and running . She was able to offer some good advise and work quickly and efficient to reduce the impact of my payment problems.

Hodan Yusuf (from RMG) has provided a what we call true customer service today! Hodan has listened to my concerns carefully and with understanding. She was kind and professional. She provided the necessary information needed for my enquiry.

Rang RMG London this morning and eventually was put through to Hodan Yusuf, she's a lovely young woman and was extremely helpful. She answered all my questions confidently and clearly and was very happy with her responses.

My only observation was about how much wait time there was while I was in the queue waiting to talk to someone, I would suggest that RMG add more staff to deal with calls, but other than that when I eventually got through I was extremely satisfied with the help I received from Hodan.

Ayesha was very helpful dealing with my query. She was efficient and professional.

I spoke with a member of the Customer Services Team who listened to my two queries and was very helpful with providing one lot of documentation very quickly by email and then when the colleague who I needed to speak to was unavailable, she said she would ensure that she passed on the information that I would like to speak with him as soon as possible. She was polite and knowledgeable and was a credit to RMG. My only negative was that I was on hold for quite a while before the call was answered.

Concierge desk in Grand Union offer a great service. A special mention of Ali who in my opinion is a legend. Every query I have posted not matter how small or how big on the ARK Management app is dealt with and at times Ali and his team have gone above and beyond in helping me resolve outstanding issues. Keep up the good work and thanks.

The concierge team at the Grand Union flats in Wembley have been helpful with me settling into my new flat. Any queries are dealt with swiftly. I also wish to commend Ali who has been particularly helpful.

Hodan yusuf gave perfect customer service beyond expectation. She called me back to warn me about the system is not going to be ready with the changes and advise me to wait until tomorrow which was nice, she cares she didn't need to call me back.

Update 10 November 2025: For those who are curious about what happens after RMG's Social Media team 'locates your account and contacts you directly' in response to a review here, here's how things have transpired for us.

- Our complaint was 'escalated' to the same manager we were already in touch with, who then got in touch about a week later with a mixture of apologies, excuses, and a promise to provide the long-awaited update on our accounts 'within the next few working days'.

- Meanwhile, having confirmed that the 'final demands' sent to tenants on 14 October were issued erroneously, RMG then referred all of our cases to Property Debt Collection who sent long, intimidating letters to all residents of our building (including enormous fees for the referral itself and Land Registry checks) on 4 November, causing major stress and upset to several residents. Upon being contacted about this, RMG explained that this was an 'oversight' resulting from 'a time lag issue' at their end, and called off the debt collector.

- As of today, nearly 3 weeks after being promised an update on the status of our final accounts, and over a year after leaving RMG, we still have not received any further update and are no closer to finding out how, and when, we can finally be free from any ties with RMG.

Original review 15 October 2025:

I never wanted to be That Person leaving an angry rant on TrustPilot but I have now well and truly reached the end of my tether with RMG.

After thankfully extricating ourselves from RMG by forming a Right To Manage Company over a year ago, we are unfortunately still not free from the stress and misery they continue to cause. When we ended our contract with them, we had an outstanding complaint under investigation regarding extortionate communal electricity bills, which RMG finally acknowledged as an issue after 18 months of ignoring our concerns. We were told that the electricity company had issued RMG with ‘thousands of pounds worth’ of credits which would be applied to tenants’ accounts. RMG also informed us that our final balances with them would be placed ‘on hold’ while they processed these refunds and applied them to our accounts.

It has now been a year since we were told this and there has been no further news of these ‘credits’ that are rightfully ours. Instead, RMG occasionally decide to random issue ‘final demands’ to various tenants and even instruct debt collectors, each time necessitating a battle where we remind them of our past discussions and then they go silent again. This has happened again in recent days and we are now anxiously awaiting a reply from RMG to ensure we will not be erroneously referred to debt collectors again.

Since taking over the management of the building we have also uncovered a whole host of issues with how the property was being managed by RMG, including:

- an overflowing Landlord’s mailbox containing post dating back years, proving that RMG had not made a single site visit to the property to collect these

- as a result of the above, discovering that the communal water bill for the property had not ever been paid, and had in fact not even been transferred into RMG’s name from the previous managing agent

- over £700 worth of payments made by residents to use the communal EV charger at the property had never been claimed by RMG (when these should have been used to offset the electricity costs of using the charger).

- Formal complaints raised on behalf of all residents regarding issues such as extortionately high insurance valuation fees have gone completely unanswered.

I could go on, but suffice to say, if you are unfortunate enough to buy a property managed by RMG then my best advice is to start looking into RTM today, although even then you (like us) will not be free from the effects of their incompetence for some time afterwards.

I live at Horlicks Quarter which RMG manage, and their staff are brilliant. The concierge team, cleaners and gardener/maintenance man are doing an amazing job. Their manager seems to manage them very well and they all seem to really enjoy their jobs, which is probably why they do such a great job. This is the best place that I've ever lived and it's 100% down to the staff.