RJ Country Homes Arvostelua 

Had these amateurs in to value my property, pretentious would be an understatement, found them to be offensive, arrogant and the MD seems to think she is some sort of celebrity. I was subjected to hearing about her “TV Time” which in reality was a shopping channel slot.

Not qualified and came across very in professional, avoid…..

Had to take this estate agent to the ombudsman in 2020. R J Country Homes were subsequently instructed to award me compensation for misleading information. The worst company I have ever had the misfortune to deal with. Rude, arrogant and completely lacking in empathy. Our family had many sleepless nights thanks to them. Avoid like the plague. My experience was actually in 2020 but the Trustpilot calendar does not go back that far. I didn't feel up to writing anything on Trustpilot at the time as I just wanted to forget the whole experience and have been very ill since, but in retrospect I feel my experience should be shared.

I placed an asking price offer on a property which was accepted by the seller. RJ Homes then wanted £1000 to take it off the market and issue the memorandum of sale. I queried this with my solicitor who advised it wasn't "usual practice". RJ Homes said the payment was 'non-negotiable' - I offered to pay the £1000 as a 'sign of commitment' if they would then pay it back into my solicitor as part of the exchange deposit (my solicitors suggestion). They refused which made me feel very wary as if it were a genuine attempt to make the selling process a bit more stable for their seller then there was no reason to reject this suggestion. There are other reviews here which added to my sense of unease with the way this estate agent operates so I declined to pay the estate agent the £1000 which caused the buyer to lose my sale and RJ Homes to discontinue contact with me. Some people may be happy to pay this 'retainer' to the vendors agent (remember they are already being paid by the vendor and should be acting solely in their interests) - but to me it feels unusual in that a condition that only ever benefits the estate agent - they retain the £1000 if the sale should fall through - meant my full price offer was taken off the table. I do not know how aware the seller was of why my offer could suddenly not proceed but if I were the seller I know I'd be pretty fed up if I'd lost a proceedable buyer because the estate agent felt it more important to cover their "re-marketing costs" if the sale should fall through. My advice is be cautious, and think about why RJ Homes are doing this (they appear to be a small, one branch, office with few if any affiliations to estate agency regulatory bodies) - I personally didn't want to encourage this practice in an already complicated, expensive, and stressful system so walked away.

10/10 from me. Very helpful & sold our house with ease. Always available on phone & always returned my calls. Thank you.

Please please stay away from this company. They have lied, misrepresented and cheated. I was buying a house through this company, they assured me it would be ready end of June, I checked and not 1 single brick had been placed, this was at the end of June! They have now pulled the houses from the market. They assured me if also sold through them it would fly through. I had hardly any viewings, which I had to do myself, they sent complete time wasters and would only advertise my property on 1 portal. Due to being dissatisfied I withdrew my property. They then claimed I had a 20 week contract not 12 and I cannot list my house with anyone else until October yet they would cease advertising in august. They have also tried to make me pay £300 plus vat for admin fees, when they have literally done nothing and again, this is not in my contract. Check out their Facebook page where you can see them drinking wine and playing tennis during the working day. That’s where your hard earned money goes. Trading standards are on this.

Shameful sharp practice outfit, that take a £1000 deposit from successful bidders that accrues to the agents own account. Not to benefit & safeguard their client nor you as purchaser, but to line their own pockets. In the event of default on either vendor OR purchasers account, this agent doesn't refund neither do they pass on the funds to the vendor or deduct them from any eventual fee invoice after completion. We believe local trading standards have been notified as to this corrupt and morally reprehensible practice.

I was really interested in purchasing a house listed by this estate agent, I attempted to arrange a viewing multiple times and every time I was given some excuse or told I’d receive a callback with a time slot to view the house.
After several weeks of being unable to actually get a viewing they reduced the house price as it wasn’t selling.

If you’re trying to sell your house, avoid RJ as they clearly make zero effort to actually sell your house!

The snobby receptionist was extremely unhelpful and rude too.

Estate agents and car salesmen. They both have reputations as giving poor customer service and ripping customers off!
R J Country homes are no different however the level of service is well below the normal low standard.
I believe they have a philosophy of get rich quick. They talk the talk but don’t walk the walk. I am sure there sales technique is taken from other best in class estate agents. They do not have a high street presence and reside on a commercial business park in small offices, not manned all the time during the working day. You stand more chance of catching them in the local Cafe.
The owner of this very small business is aloof, if communication is received by her a member of staff replies! On the very limited contact I had with them they were unprofessional, disorganised and sometimes rude.
The first contact with one of the team that called me to ask the status of my sale! Surely they should be telling me!I ended up taking control of all communications with my buyer and personally handed over the keys.
There was only 1 person that showed professionalism and she seemed to disappear over one weekend!
So nearly £7k later for taking some photographs, describing my property and advertising it on Right Move I am disappointed to say the least!
They cannot be trusted in my opinion and watch their terms and conditions as if they believe you may stray be ready for their threats.