Riverside Arvostelua 

Giving one star because minus stars were not possible.

When the heating and hot water went in my flat, Oneriverside took no responsibility. I ended up forking out hundreds on engineers to find out that the corroding pipes under the building were the reason. When I told Oneriverside, they said it was my responsibility to repair the pipes although it was theirs.

It took me weeks of phoning them up before I managed to get them to take responsibility for their own mess that they were aware of. One of the engineers they sent out told me they were broke and couldn't afford to fix my pipes so tried to get me to pay for it.

These people are fraudsters and should be avoided at all costs.

Furthermore, they raised my service charge 20% this year. Ask them to justify it and you'l get ghosted harder than a character on Made in Chelsea.

I recently discovered that the cooked the books on our service charge a few years back and admitted to the fraud. They told us we would get reimbursed but did we? Hell no. They just ghost us year after year.

I would strongly advise others to exercise caution when dealing with Riverside Housing. My experience with their service, communication, and overall accountability has been extremely poor.

I have repeatedly been told that reports are not produced, which conveniently prevents them from sharing documentation despite earlier assurances. Surveyors have attended my property on four separate occasions for the same repair, yet no resolution has been achieved. Even the contractors themselves have expressed frustration, acknowledging repeated bookings for unresolved issues.

A particularly concerning incident occurred a couple of years ago when I returned home to find scaffolding erected in my garden without any prior notice. Access was gained by climbing over my gate and removing fencing, effectively taking over my private space to support works on a neighbouring property. This left me unable to use my garden or driveway for eight months.

Although I was advised to claim parking costs (which amounted to £8 per day), I was never reimbursed, reportedly due to a lack of written confirmation. To date, the fence has still not been reinstated, and damage caused to my paving by the scaffolding—clearly evidenced—had to be repaired at my own expense.

Similarly, a parking gate repair that was promised within 28 days remained outstanding after six months, forcing me to pay for the work myself.

Currently, I have been without heating, hot water, and kitchen electricity for ten days. Despite the severity of the situation, the response has simply been to repeatedly rebook the job, effectively resetting their response times. As a result, I have had to move into temporary hotel accommodation at my own cost, with no reimbursement offered.

Overall, my experience has been extremely disappointing. The lack of communication, accountability, and basic service delivery is unacceptable, and the process feels entirely unreliable.

As a tenant I have had very poor communication from the housing management team at riverside, Tyler Charters and Samantha Byrne have failed to respond to my housing requests. Also the complaints team has been very delayed in their responses.

One of the wost companies, to call the contact center its hard to get though to anyone, the repairs are half a job, when they eventually come out haven't got what they need do the job and say they will be back and they never do, the housing officers cant be bothered do anything they dont like to be contacted directly and fob you off saying call the contact center, and they have no intention of dealing with issues out side their contracted hours, and will not deal with drug use as it happens at night,

And they rip off vulnerable people with service charges which is 34 quid a week on top of the rent and they just want people on housing benefits so they can charge what ever they want, they even bill us for smoke detector usage charge

Can't fix dob on app.
Absolute crap

I am a vulnerable adult living in one of Riverside care homes .

Last May 2025 Universal credit Was stopped the department for working day pensions.
. Because of a review that the dwp was doing at the time .

This no doubt stopped my house in benefit.For that month .

RIVERSIDE have taken the best part of a year before writing to me about this issue .

I was told by my kep worker that I needed to pay 200 pounds a mouth or .

I could be at RIse of losing my home as part of this crew back of Housing benefit. My mental health has been deeply affected today .

And at no point did my key workers show any sense Of duty a care towards. She Kept ongoing on about where are these statements? . I feel at the bottom message is we don't really care about you .

we just care about get our hands on money . Don't care if this is going to affect your mental or your physical health . We don't care if you Ve got enough to live on.

All we care about is getting her hands on the money that your supposed to owe us . I feel that your duty of care towards me goes out

.The window , You clearly do not care how this is going to affect me in any way , shape or from . I have had many people occasions when.
I ve been left with the things not being fixed in my own home .

I m dealing with a housing officer who just wants to pass the buck and put all the blame on you .

And on top of all of it , she want to push up the amount of money that you want to charge per month .

And get out of actually doing the work that needs to be done to bring these places up to standard .

But I guess that's how a big wealthy company works .

I have been told in the past that you don't block email addresses , When it comes to making complaints to riverside .

Well , that's not true , because I ve tried again this evening to make a a prive complaint .

There is nothing wrong with a complaint which I was trying to send to you on your private page.

The only thing is that you don't want already hair.People's complaints

. I m sick and tired of people calling me a customer who works for this company , Because if I am a customer ' them i should be treated with the highest respect

. I was growing up , taught that the customer was always right. Instead .

I get treated as though I m something on the on somebody's feet by a Housing officerhe wasn't even born when I was growing up .

I worked for One Housing Riverside in Hackney for several years and resigned recently. While the role itself was demanding the most difficult issue for me was the management culture.

In my experience working under senior manager Sam Hines was extremely challenging. I found the environment intimidating and at times hostile rather than supportive or professionally managed. I experienced what I believed to be bullying behaviour including repeated undermining dismissive communication public criticism shifting expectations and a pattern where blame often seemed to be pushed downwards. Over time this had a serious impact on morale confidence and day to day wellbeing.

I also experienced frequent staff disputes which in my view were not always handled fairly or consistently. I observed what appeared to be favouritism in decision making and in the way concerns were addressed. This damaged trust within the team and created a workplace atmosphere that often felt divided unpredictable and heavily influenced by internal politics rather than clear processes or consistent leadership.

During my time there I witnessed significant staff turnover across Hackney. Managers and support staff left regularly and the pace of departures was deeply concerning. Since leaving I have also been in contact with former staff and from those conversations it appears that more people have continued to leave. That ongoing turnover raises serious concerns about the working environment and stability of the service.

The constant loss of staff increased pressure on those who remained and affected continuity team morale and the overall running of the service. For me the combined impact of the management culture staff disputes perceived favouritism and continued turnover made the role unsustainable and was a major factor in my decision to resign.

Anyone considering a role here should ask careful questions about leadership culture staff retention and how concerns are handled in practice.

If you want it even safer for review sites I would remove Sam Hines’ name entirely because naming an individual is often what triggers removal even when the rest is carefully written. Here is the safer version with the same impact:

No star for this disgusting HA that ignores any plea FOR REPAIR notoriously they leave tenants with EMERGENCY REPAIR with no hope of service. GOVERNMENT OFFICIAL NEED TO INTERVENE URGENTLY into their state of management. This dubious housing association must not receive any government funds towards their financial needs.
Rats running around inside the walls. The dirty scruffy state of their housing is deplorable

Avoid this company if you’re considering shared ownership. Customer service repeatedly dismisses issues by saying “it’s not Riverside’s problem,” yet service charges increase every year. We’re told the charges contribute to funding the customer service centre, but the support provided is minimal at best. When questioned, they simply hide behind contract clauses to justify the increases. Very disappointing experience. Riverside have been in touch yet again hiding behind clauses to justify increases to service charges, Ive been given a complaint number let's see what utter rubbish they come back with to justify their poor service charge increases for none existent services.

The most incompetent organisation I've ever witnessed in my life. They sold me a faulty shared ownership flat which I've been asking for repairs for 2.5 years now and they now say default period is over...

The most infuriating company. This is the only way to get on a property ladder and these companies are meant to support those with low/limited income yet they charge you for EVERYTHING!
I have been on shared ownership for years and honestly it's become more difficult as time has gone on. Extortionate administration fees, never mind the absolute negligence to us as customers who still pay a rental fee. If I was a 100% rental/social housing tenant, I could apply to get a new kitchen or bathroom, people would fix everything and I wouldn't be charged any fees to install items. Shared Ownership - well be prepared to pay for everything yet still no help or support. I have asked 4 times how I pay a ridiculous administration fee to simply install an EV charger - yet no one can tell me! I asked if the surveyor will even survey the property, given this is what I have to pay for. I have been told no they don't come out. Make it make sense.

In the past few months there has been a lot of bike theft in the building. Riverside is charging us £3500 for CCTV but say the cameras don’t work and that they do not have access. The lifts in the building keep braking down and it takes almost a month for them to repair it. Our hot water has not been working for 3 days

Formal complaints regarding repairs are closed without addressing any of the issues raised and nor a report of the findings. Just awful service and worse since the big merger. Frustrated

simply the worst management company ever

-> not helpful
-> HUGE over charges
-> awful service

absolute crooks

Having refused to give me enough space for my belongings, although they have plenty to spare, Riverside are now harassing me by complaining my room is cluttered. They poke about in my room while I am out which is totally unethical. The more I struggle to comply with their demands, the more unreasonable their demands become:

Rather than acknowledge their unhelpful and inflexible response to my request for space, they accuse me of bringing clutter into the hostel. To refuse to give a person enough room for their belongings and then to criticise them for clutter, is adding insult to injury!

For details of previous harassment by Riverside, see my previous Trustpilot reviews.

Riverside Housing are absolutely shocking. I honestly don’t know how they’re allowed to operate.

They make millions every year yet provide a service that is beyond useless. Essential repairs take months and only happen after endless chasing. I’ve had to contact them over and over again just to get basic issues dealt with. The vast majority of the time nothing happens at all. These days I end up fixing things myself because dealing with Riverside is more stressful than the problem itself.

My property is damp and run down and I’m currently trying to move, mainly because I cannot deal with Riverside anymore. The staff are careless, unreliable and completely disorganised. They promise call backs that never happen and close complaints without resolving anything.

Even after the Housing Ombudsman found in my favour and, after having their arms twisted by the regulator, Riverside agreed to a measly £50 compensation, I’ve been chasing that payment for months and still haven’t received it. That pretty much sums them up.

I’ve never dealt with an organisation this bad. Look at the reviews everywhere, nobody has anything positive to say. Riverside let tenants down at every single opportunity!

Riverside need to take a close look at there contractors and the contract with molymeux, worst week off my life
Cracked bath , leaking taps lazy in complete work neighbours daughter sworn at I fell downstairs as plastic to protect catpet left and wasnt safe no one intresred 22 calls over the week to manager James who doesnt answer email sent to Paul doran lets see if he reads it looks at photos and deals with the mess off a bathroom i was left with never in my life have I been around such a unprofessional group of people riverside should be ashamed of themselves for how Tennants get treated rents go up level and standard of work drops lower over 1 hour to get through on phones friday to make compensation claim for blind, left while plastered on window ruined, towels to soak up constant leaking taps five visits boots mine that held my shower pole up to kerp tiles in place to dry and my hurt back and stress me and my daughter been put through due to general lack of communication and decent work not being done I hope this is read and my complaint looked at and someone has a very close look at molymeux as clearly there standard of work is lacking

hi I'm writing to let you know this company has isolated me and my family I've been with these since 1998 and they have stopped me from moving out of isolation living in a hell hole of a life and want out of riverside housing who also committed fraud and owe me money. got beaten up by 5 housing officers in 2009

Ever since the Riverside took over from One Housing, I have encountered multiple issues with the way they communicate with residence regarding any changes or updates. Their customer care team is unprofessional and i even would say they use language that is design to intimidate you. Do not enter into any "relationship" with this company. Avoid properties managed by them

Unbelievable experience with Riverside. Handover the key without checking all the appliances and fittings. From day one having serious difficulty leave a family life. Specially with kids when there is No hot water , No electric shower, broken sink and bath tap , faulty heater and kitchen extractor fan, very bad smell in hallway and living room. 3 weeks gone now but not a single problem resolve by river side. Booked for appointment but no show without any notification several times.
Do they have family? Are they human?
How can a land lord leave their tenants(family with 2kids) specially without hot water 3 weeks in this cold weather ?