Absolutely first class customer support. Real people who actually answer the phone, honestly care and genuinely know what they're doing. Below Martin's Private Bank, there is no one like them. I've sh... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I've been using Richer Sounds for over 20 years. They are always worth checking for good deals on quality products and I often go into my nearest store to talk to the staff about what I'm interested... Näytä lisää
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Ordered a refurbished tv online on a Sunday afternoon and the tv arrived by Monday lunchtime. Online ordering was easy, as was payment. The tv arrived well packaged and would pass as a brand new tv. I... Näytä lisää
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We have dealt with Richer sounds before and never had any problems. We couldn’t decide what TV that suited us most and a chap from customer services helped us to decide what model suited our requireme... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Yhteystiedot
3 - 4 Hankey Place, SE1 4BB, London, Yhdistynyt kuningaskunta
- 0333 900 0065
4,9
Erinomainen
21 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Oh dear Julian
Oh dear Julian. Can you tell me what went wrong rather than the other way round?
As a customer for over 30 years I was used to good experience. However I bought a new Audio Technica turntable and after having spent an hour unpacking and assembling it it turned out the the motorised drive made a loud whining sound. I sent it back and received another next day. Hats off to you for this quick service. But I had to repackage the original which was no easy task. So when the new one arrived and after all the rigmarole of above I turned it on. I didn't press any buttons just plugged it in and flicked the switch. The turntable started and would not stop. I pressed everything I could to no avail. It seems that the controls on the deck were overridden by a fault. So off it went back to Richer Sounds for a refund. After another problematic repackaging exercise. The question is was this a bad batch or was it a batch of B Stock/Seconds? Thats the concerning thing.
15. tammikuuta 2026
Vastaus yritykseltä Richer Sounds - Websales
Thank you for the feedback although huge apologies for the considerable hassle and inconvenience, which is the last thing we would want for any customer.
Rest assured we will take this up with the supplier urgently, review the current stock we have of the line, as two faulty units in a row is most unusual, and in the meantime a senior member of my team will get in touch to discuss how we can put this right.
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Website accurate
Website accurate, best price around, delivered on time. Everything as expected. I would use Richer sounds again.
20. heinäkuuta 2026
Vastaus yritykseltä Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
Fast delivery, great value
When my Denon cd player decided to bite the dust following seven years loyal service, I turned back to Richer sounds and replaced it with a current version but with upgraded speakers. Far better deal than I had expected and a little bit of discount added to the great value. Sounds great and the player is perfect and hopefully will serve me a little longer than the previous one.
20. heinäkuuta 2026
Vastaus yritykseltä Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Headphones
Excellent headphones. Arrived the following day. First class service all the way. Thank you.
20. heinäkuuta 2026
Vastaus yritykseltä Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service
Top notch tech experts and fantastic after sales support no complaints here
12. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Fast friendly and fair.
Fast friendly and fair.
Even phoned me up and made sure I was happy lol
Personal touch goes a long way.
Thanks
12. heinäkuuta 2026
Vastaus yritykseltä Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
Secure safe website.
Secure website and easy to use.
Competitive prices for quality products. Long trusted company with a strong reputation and buisness ethos.
Delivery quicker than quoted.
20. heinäkuuta 2026
Vastaus yritykseltä Richer Sounds - Websales
Thank you for your 5 star review!
Excellent service from Richer Sounds
Excellent service from Richer Sounds! Great communication throughout, friendly and helpful staff, and everything went smoothly. Very happy with my purchase and would definitely recommend. Thank you!
20. heinäkuuta 2026
Vastaus yritykseltä Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
Vastaus yritykseltä Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Great service and quick delivery
Great service and quick delivery as always from Richer sounds
The item was faulty on arrival ( not their fault) and they arranged a replacement the very next day with no fuss at all
20. heinäkuuta 2026
Vastaus yritykseltä Richer Sounds - Websales
Thank you for your 5 star review!
A seamless service offering a wide…
A seamless service offering a wide choice and value.
20. heinäkuuta 2026
Vastaus yritykseltä Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Simple ordering process
Simple ordering process, quick, next day delivery 5 stars!
20. heinäkuuta 2026
Vastaus yritykseltä Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Vastaus yritykseltä Richer Sounds - Websales
Thanks for leaving us a positive review about the service, especially the speedy delivery!
Best wishes,
The Customer Experience team
Good communication
Good communication, customer services team were very responsive.
Cheers
20. heinäkuuta 2026
Vastaus yritykseltä Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
Easy to order
Easy to order, good description of tv, happy with the price and delivery. Quite easy to set up even for a couple with limited tech ability. We have purchased from you before and will be happy to do so again
20. heinäkuuta 2026
Vastaus yritykseltä Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
the Denon CD Player is fabulous ......
the Denon CD Player is fabulous ....... the customer help was very good .... after problems with my order being processed were solved with the help of your man on the phone .... thanks very much , ivan
17. heinäkuuta 2026
Vastaus yritykseltä Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Easy to use website and great price.
19. heinäkuuta 2026
Vastaus yritykseltä Richer Sounds - Websales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Very good website
Very good website, correlates with independent reviews. Ordering straightforward, delivery on time. Product as advertised and works perfectly- great sound
19. heinäkuuta 2026
Vastaus yritykseltä Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Problem of my own making sorted.
I made a mistake with my order and although it was quite complicated sorting it out I was impressed with the way all the staff I spoke to were so willing to help. It was certainly a much better experience than I felt I deserved! A special mention to Jeff in Telesales who sorted the perfectly-executed swap and to the tolerant staff at Oxford.
21. heinäkuuta 2026
Vastaus yritykseltä Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
A quick prompt service… have used this…
A quick prompt service… have used this company twice this year… very happy with the service
19. heinäkuuta 2026
Vastaus yritykseltä Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
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