The price was decent and quality very good. Minor but annoying.would not let my post code Pa16 0lf directly online. 1st call was disconnected. 2nd was excellent. I stay 25 from Glasgow 90% mot... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
This is the first time I have used Richer Sounds.I rang telesales as I had a couple of queries regarding Samsung cash back. The whole experience was easy, no pressure on me to purchase but when I did... Näytä lisää
Yritys on vastannut
I rang telesales to order a turntable and spoke to Vic, who couldn't have been more friendly and helpful, which made the entire process so easy. I've used Richer Sounds many times in the past and the... Näytä lisää
Yritys on vastannut
Excellent customer service, I was getting my first vinyl set up and the guy helped me with everything I needed (shout out to Jeff - thanks again!). Everything arrived quickly and safely, all of it... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Yhteystiedot
3 Stainburn Rd, Openshaw, M11 2DN, Manchester, Yhdistynyt kuningaskunta
- 0333 900 0093
4,9
Erinomainen
7 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Enthusiasts who put the customer first
A great experience throughout. Friendly and professional.
13. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Telesales
Thanks for your kind review, we look forward to your next visit.
Slick process buying over the phone…
Slick process buying over the phone with next day delivery by a two man team.
Really pleased with the product and the service, keep up the good work !
14. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Telesales
Thank you for your 5 star review, it’s lovely to read your comments.
Great experience and interaction with Telesales
I had to deal with Richer Sounds Telesales to arrange a purchase because I live in a remote part of the UK. I spoke with John who was very professional and who sorted everything out for me. The Naim product arrived within 3 days which given the destination was amazing. I will definitely be using Richer Sounds again.
13. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Telesales
Thanks for your kind review, we look forward to your next visit.
Ordered a Hisense 32in freely TV after…
Ordered a Hisense 32in freely TV after a little research, called the sales line and spoke with a friendly sale member who price matched another store and then gave me an extra 10% TV arrived the next day and it couldn’t have been any easier to purchase a TV. Thank you very much to your friendly sales.
11. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Telesales
Thank you for your wonderful feedback
Product arrived safely and we like it
Product arrived safely and we like it. But it would be good to know why we cannot order it online but have to go through a convoluted albeit very polite process to make the order.
11. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Telesales
Thank you for your feedback, I was glad to read that the new unit you ordered arrived ok and is as expected.
This specific line is a special order item only, whereon we place a direct request with the supplier, currently this can't be done via our site. I'm sorry if for any reason this caused inconvenience, and I will certainly review the process to see where improvements can be made.
Of course if you do need any further help from us feel free to get in touch via..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Item was accurately described and sales…
Item was accurately described and sales person was both helpful and knowledgeable,
11. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Telesales
Thanks for your kind review, we look forward to your next visit.
Great experience
Great experience. I called and was offered advice before making my purchase. Delivery was speedy. Wpuld definitely recommend
11. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Telesales
Thank you for your 5 star review!
Lived up to expectations
Ordering was easy and delivery was arrange for the day I wanted. All staff were extremely helpful.
Really pleased with the products ordered.
6. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Telesales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
A fantastic experience from beginning to end.
A fantastic experience from beginning to end. The kind of old school service and care that is so hard to find today. Delivery flawless too. Buy from Richer Sounds with confidence.
8. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Telesales
Thank you for your 5 star review!
Excellent all round.
8. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Telesales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Vastaus yritykseltä Richer Sounds - Telesales
Thanks for your 5 star review, we look forward to seeing you again next time
Website didn't edit "text instructions" from county box
Went around in circles whilst online as for some reason it did not accept my address. Quick phone call placed order and paid very efficiently. Very helpful staff. Next day delivery. Great price.
7. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Telesales
Thanks for your kind review, we look forward to your next visit.
Vastaus yritykseltä Richer Sounds - Telesales
Thanks for your feedback, great to read you were happy with our service.
John was brilliant telling me all I…
John was brilliant telling me all I needed to know before buying
5. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Telesales
Thank you for your wonderful feedback
Price promised
Was able to negotiate price under the price promise. Great service and delivered the same time under free standard delivery as if I had paid for delivery ! Fantastic !
3. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Telesales
Thank you for your 5 star review!
Buying a TV made simple
I spoke to a customer service representative over the phone to Richer Sounds and inquired about buying a new TV. They couldn't have been more helpful and answered all of my questions as well as reminding me about the deals they have on offer for that particular model.
Upon ordering the TV and scheduling a delivery, they kept me up to date with when and where to expect it. They were very friendly the entire way through and I am pleased with my purchase, especially the warranty.
My only suggestion would be to have the ability to recycle TVs be online, in addition to being phone and instore only. It seems odd that I can only request an existing TV to be recycled if I order it over the phone.
27. huhtikuuta 2026
Vastaus yritykseltä Richer Sounds - Telesales
Thank you for your wonderful feedback
Overall my experience was good
Overall my experience was good. However, I did not know how long my order would take to fulfil as it was placed with the manufacturer. So, an update of when I could expect it would have made my feedback 5 stars seeing you ask! The Teac 701T I received is excellent and it did arrive within a reasonable time.
1. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Telesales
Thank you for your helpful feedback, and my apologies that the order process could have been better. I'm really pleased the unit arrived ok and that you are happy with it, and will of course review the update aspect of the experience to see how we can improve it.
Should you need any further assistance of course do get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Vastaus yritykseltä Richer Sounds - Telesales
Thank you for your 5 star review, it’s lovely to read your comments.
Great Service and a Fantastic Deal!
I recently purchased an LG OLED TV from Richer Sounds and had a great experience. The whole process was smooth and professional. A special thanks to John from the telesales team, who helped me promptly and got me a really good deal. His support made everything quick and hassle-free. Highly recommend Richer Sounds for their great prices and excellent customer service!
29. huhtikuuta 2026
Vastaus yritykseltä Richer Sounds - Telesales
Thank you for your wonderful feedback
Unbelievable great level of customer…
Unbelievable great level of customer service not seen anywhere else . The guys there are absolutely brilliant . Service and price best you can find.
29. huhtikuuta 2026
Vastaus yritykseltä Richer Sounds - Telesales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
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