Came in to replace our amplifier (bought from Richer Sounds about 25 years ago!). Great service, as ever. Salesman was very knowledgeable and spent time working out what we really needed. First recomm... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Purchased a pair of Wharfedale speakers efficient knowledgeable staff. Order arrived 2 days later. We were unable to set our system up, Tony from Norwich branch came round was extremely personable wit... Näytä lisää
Yritys on vastannut
I somehow disconnected my Wiim mini and struggled to reconnect it. Seb at Richer Sounds, Norwich was able to talk me through the process over the phone. I’m not tech savvy but he was able to very p... Näytä lisää
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I ordered a TV online for collection in the Norwich store, but after making the payment I realised that there was a better model for not too much more money, that I preferred. The Norwich store (Jon)... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Yhteystiedot
21 St Giles Street, NR2 1JL, Norwich, Yhdistynyt kuningaskunta
- 0333 900 0046
4,9
Erinomainen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Used their website/deal request form to…
Used their website/deal request form to describe what I wanted and they came back really quickly with good deal offering what I wanted. Equipment delivered within 3 days and installation also quick. Whole experience fantastic. Esp pleased to have a UK manufactured TV! Hadn't realised we made one 😍
2. helmikuuta 2026
Vastaus yritykseltä Richer Sounds - Norwich
Thank you for your 5 star review!
Great staff and quick delivery
3. helmikuuta 2026
Vastaus yritykseltä Richer Sounds - Norwich
Thanks for your great feedback and for supporting local business.
Best advice in language we understand. …
Roger accurately and quickly understood
what we wanted and put together a great system. He didn’t blind us with the science of it all.
We have bought kit from Richer before, had good service and advice, and that’s why we used them again.
Thanks Roger
3. helmikuuta 2026
Vastaus yritykseltä Richer Sounds - Norwich
Thank you for your 5 star review!
Fantastic Customer Service
Ordered a new TV in the Norwich store which was delivered a few days later. Unfortunately it was faulty and Seb at Richer Sounds was so helpful in getting a replacement within 2 days. Fantastic customer service. Thank you Seb and everyone else in the Norwich store.
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Richer Sounds - Norwich
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent customer service
Made a phone order. Staff member was really helpful in advising on the best equipment and price.
30. tammikuuta 2026
Vastaus yritykseltä Richer Sounds - Norwich
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Vastaus yritykseltä Richer Sounds - Norwich
Thanks for your 5 star review, we look forward to seeing you again next time
The manager of the shop wNew Philips TVas very…
The manager of the shop was very knowledgable and helped us with our choice.
31. tammikuuta 2026
Vastaus yritykseltä Richer Sounds - Norwich
Thank you for your wonderful feedback
Friendly and knowledgeable staff
Friendly and personable staff that you could tell really loved music and music technology. Communication was very good and they did a great job keeping me up to date on my purchase.
31. tammikuuta 2026
Vastaus yritykseltä Richer Sounds - Norwich
Thank you for your 5 star review, it’s lovely to read your comments.
Straightforward honest telephone call
Straightforward honest telephone call, ordering from the store; It was clear they looked after customers in the store while I was on the phone, which is great to hear. Item arrived bang on time
31. tammikuuta 2026
Vastaus yritykseltä Richer Sounds - Norwich
Thank you for your 5 star review, it’s lovely to read your comments.
Samsung 50" TV swapped out and delivered by the store Manager.
I purchased a Samsung 50" TV before Christmas and it kept losing stored channels ever night or sometimes two or three nights. i contacted Samsung and they were useless.
I contacted Matt at Richer Sounds and we tried a few things but no change. Matt then said that he would drive a new TV down from Norwich to Nr. Ipswich and do an exchange. To be fair this had been going on for over a month but that was mainly due to myself expecting a fix from Samsung.
New TV delivered and worked straight away. Lessons learned - I won't buy Samsung ever again. But the positive I WOULD ONLY NOW BUY FROM MATT AT RICHER SOUNDS - what friendly, customer-centric service and with a smile - customer first and such a rare thing in today's consumer electronics world.
Thanks Matt for your excellent knowledge and customer service. I will be back when i next need electronics.
16. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Richer Sounds - Norwich
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Really happy with new speakers
Really happy with new speakers, ordered via Richer Sounds telesales team (Jon) who were very helpful and delivered great service!!!
30. tammikuuta 2026
Vastaus yritykseltä Richer Sounds - Norwich
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Seb was very helpful and listened to…
Seb was very helpful and listened to what we wanted
29. tammikuuta 2026
Vastaus yritykseltä Richer Sounds - Norwich
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great TV buying experience
Great experience purchasing our new TV from Richer Sounds- Norwich. Seb, along with the team are very knowledgeable and professional. They price match and even beat the price I was being offered via my employer discount scheme (20% off) for the same product.
Our dog Luna also enjoyed her visit ;).
Thanks team.
29. tammikuuta 2026
Vastaus yritykseltä Richer Sounds - Norwich
Thanks for your great feedback and for supporting local business.
Friendly knowledgeable staff
Friendly knowledgeable staff, matched price, TV is excellent.
Always good service from richer!
28. tammikuuta 2026
Vastaus yritykseltä Richer Sounds - Norwich
Thanks for your kind review, we look forward to your next visit.
Great company who have got it right.
I received a great service from very well-informed staff. They all manage to give you very good advice in a very positive way.
27. tammikuuta 2026
Vastaus yritykseltä Richer Sounds - Norwich
Thank you for your 5 star review!
Great shop and advice
Went in to get some advice and got a great deal of advice, ordered a system a a delivery date , the system was delivered a day early , built the system that afternoon and have been enjoying it ever since, become a member before go , easy to do and worth doing. Thanks guys
24. tammikuuta 2026
Vastaus yritykseltä Richer Sounds - Norwich
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service and very knowledgeable
Absolutely fantastic customer service recently went in to my local store very helpful with a query I had . Not really sure what TV was looking for chatted to a very knowledgeable colleague and he helped us to decide what was a decent TV for us. Still not convinced what we really wanted went to John Lewis the assistant we spoke to there had no knowledge of the difference between led qned oled and other types of TV not really any help or knowledge of what he was selling so went back to richer sounds and purchased from them very helpful and free delivery.great service and prompt delivery thank you Matthew.
23. tammikuuta 2026
Vastaus yritykseltä Richer Sounds - Norwich
Thank you for your 5 star review!
I have been a customer since the…
I have been a customer since the inception of your company, buying my first equipment from London bridge store back in the day.your store in Norwich is just as excellent
22. tammikuuta 2026
Vastaus yritykseltä Richer Sounds - Norwich
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Vastaus yritykseltä Richer Sounds - Norwich
Thanks for your kind review, we look forward to your next visit.
Great company and very easy to deal with
20. tammikuuta 2026
Vastaus yritykseltä Richer Sounds - Norwich
Thank you for your 5 star review!
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