bought a tv delivery was fast, Lg tv good quality, had a few problems setting up TV so called the store direct spoke to who Jay talked me through things step by step over the phone and got everything... Näytä lisää
Yritys on vastannut
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Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
As a returning customer to Richer Sounds, Maidstone, I am always impressed with their advice, knowledge and level of service. From product choices to fitment, room arrangement and setup advice the who... Näytä lisää
Yritys on vastannut
Placed the order Sunday, received confirmation, called the store Monday as I had specific plans to collect it on Wednesday. Received confirmation that delivery was due Tuesday so I could collect... Näytä lisää
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Bought this Denon soundbar to upgrade my previous one. Manager at local store price matched the soundbar I was after online. Picked up and paid for a week later with added discount. Easy to setup and... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Yhteystiedot
17 Earl Street, ME14 1PL, Maidstone, Yhdistynyt kuningaskunta
- 0333 900 0062
4,9
Erinomainen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great Customer Service
Great Customer Service, good experience with a passion for sound!
12. maaliskuuta 2026
Vastaus yritykseltä Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Very good customer service
The item I purchased was out of stock at time of ordering. Both the online sales team and the team at Richer Sounds, Maidstone were very helpful advising likely delivery date.
I requested the item be delivered for my collection to the Maidstone shop via DPD. The whole process ran very smoothly and without a hitch.
I have been buying my hifi and tech from Richer Sounds on and off for years. Its great to see the same faces in the Maidstone shop from one visit to the next. That says a lot about continuity and quality of service.
11. maaliskuuta 2026
Vastaus yritykseltä Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
Fantastic service
Fantastic service , they want to help the customers .
Better service and cheaper than the big stores
11. maaliskuuta 2026
Vastaus yritykseltä Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
Loved the individual element of the…
Loved the individual element of the service Piers took time to advice and help me make my decision however I changed my mind in some stands and changed the speakers for floor ones, however that was my choice, th exchange was made easy so overall my experience was a great one
Thankyou all
Keep up the fantastic service
11. maaliskuuta 2026
Vastaus yritykseltä Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
Once again excellent service
Once again excellent service. Price matched as promised and Sonos speaker was delivered next day.
10. maaliskuuta 2026
Vastaus yritykseltä Richer Sounds - Maidstone
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Staff were very knowledgeable and…
Staff were very knowledgeable and helpful. Prices were competitive. Phone was anwered quickly by a human. It was efficient and very helpful. Would recommend.
8. maaliskuuta 2026
Vastaus yritykseltä Richer Sounds - Maidstone
Thanks for your great feedback and for supporting local business.
Vastaus yritykseltä Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Piers impartial sales advice was clear…
Piers impartial sales advice was clear and understandable.
He explained all the different models and performance of the tvs in my price range.
He also arranged delivery and installation for a convenient time
7. maaliskuuta 2026
Vastaus yritykseltä Richer Sounds - Maidstone
Thanks for taking the time to leave your review — it’s great that Piers was able to provide the right advice and help you understand the differences between the models which we appreciate can be daunting, when there is so much choice.
We’re also pleased everything was arranged smoothly with delivery and installation at a time that suited you. Our teams always aim to make the whole experience as straightforward and stress‑free as possible, so it’s reassuring to know that came across.
Of course if there’s anything further we can help with don’t hesitate to get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great Professionals
Knowledgeable, pleasant and helpful team in Maidstone.
Very good experience and I will definitely be back.
Thank you
6. maaliskuuta 2026
Vastaus yritykseltä Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Vastaus yritykseltä Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Competitive pricing and knowledgeable…
Competitive pricing and knowledgeable staff pointed me in direction of purchase
28. helmikuuta 2026
Vastaus yritykseltä Richer Sounds - Maidstone
We're really glad you found our pricing competitive and staff helpful in guiding your purchase, and appreciate the positive feedback!
The Richer Sounds team
Top Quality Service
Brilliant service and best price!
Not just sales, also after sales
The sort of service when you need it!
5. tammikuuta 2026
Vastaus yritykseltä Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
All round fantastic customer service
28. helmikuuta 2026
Vastaus yritykseltä Richer Sounds - Maidstone
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Richer sounds listen to you
Richer sounds listen to you and then advise on what they think would be right for you, and not just interested in up selling like some other places.
26. helmikuuta 2026
Vastaus yritykseltä Richer Sounds - Maidstone
Thank you for your wonderful feedback
Everything was totally painless.
25. helmikuuta 2026
Vastaus yritykseltä Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Vastaus yritykseltä Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great place for gear
Helpful, friendly and knowledgeable staff. Competitive prices and a great range.
24. helmikuuta 2026
Vastaus yritykseltä Richer Sounds - Maidstone
Thanks for your great feedback and for supporting local business.
Professional attetion to the customer
Professional attetion to the customer
Excellent service.
As a previous owner of three hi fi shops and International Marketing Manager at KEF, I feel I have some insight of what is required. Richer Sounds is the best.
23. helmikuuta 2026
Vastaus yritykseltä Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
A really helpful and pleasant sales…
A really helpful and pleasant sales person who supported me to get the best pains price for the product I was buying. Would definitely return.
19. helmikuuta 2026
Vastaus yritykseltä Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
Problem Solved
Clean welcoming shop and great staff. Responsive and very helpful. Understanding of customer problems and keen to resolve any issues. Much superior than other similar retailers in their field.
18. helmikuuta 2026
Vastaus yritykseltä Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
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