Richer Sounds approach to customer engagement is second-to-none. They actually have phone numbers for branches, which are answered by a real, knowledgeable person. I phoned about the availability in o... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Wonderful advice and great service re a new TV and wall mount. I’d tried various stores for a particular TV but they had no stock. Leicester was the only store that suggested a slightly better mod... Näytä lisää
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Called into Leicester branch, as my elderly turntable gave up.All staff exceptional, going above and beyond, without pressure to sell me something that was above my capabilities or budget. Found me t... Näytä lisää
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After researching amplifiers and speakers, I turned to Richer Sounds for a sound test of my top selections. Levi was exceptionally helpful, making my listening experience truly enjoyable. I encourage... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Yhteystiedot
163 London Road, LE2 1EG, Leicester, Yhdistynyt kuningaskunta
- 0333 900 0043
5,0
Erinomainen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent purchase experience from Richer Sounds in Leicester
Purchased an LG OLED TV from Richer Sounds in Leicester , contacted the shop by telephone and spoke with Paul who was very well informed and helpful about the particular product . Delivery was very quick and efficient , highly recommend Richer Sounds .
28. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Leicester
Thanks for your kind review, we look forward to your next visit.
Happy customer
Staff very friendly and interacted answering all the the questions I had. Quick delivery with updates all the way. Thanks guys
29. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Leicester
Thanks for your 5 star review, we look forward to seeing you again next time
Next level staff - how retail should be!
It's so rare to find such knowledgable and passionate people in a modern day retail setting but these guys are the perfect example of why great sales teams make for a great experience. Wouldn't go anywhere else.
28. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Leicester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
We had excellent support and customer…
We had excellent support and customer service with attention to detail and a real understanding of what we needed. We felt confident we were buying the right product and have been really happy with it since we got it home
25. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Leicester
Thank you for your 5 star review, it’s lovely to read your comments.
All the staff are very knowledgeable…
All the staff are very knowledgeable and spend time with you answering any questions you might have. Great price for the TV and soundbar which I eventually bought. Can’t speak highly enough of all the in the Leicester branch.
23. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Leicester
Thanks for your kind review, we look forward to your next visit.
Great customer service
Great customer service, from the phone call enquiry to the in-shop experience.
The items purchased have not disappointed, in fact they’ve delighted! Good value for money to go with the service
24. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Leicester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I can't speak highly enough of Richer…
I can't speak highly enough of Richer Sounds.
I had a limited budget when bying my cd player. Not for one moment did I feel pressurised to spend above my budget. Indeed every effort was made to find me the best player to meet my needs. Thank-you Levi.
As the situation developed I had to return to the shop and it became apparent I needed new speakers.
Again I was given 5 star treatment to ensure I had wonderful sound without breaking the bank. This time it was Richard who gave me so much expert guidance.
He also arranged for Mark to come to my home to install the speakers. I was in the shop on the Monday, by Wednesday my system was up and running and totally wonderful.
I will never forget the kindness of Levi, Richard and Mark. So uplifting and life affirming during our present troubled times.
Thank you
19. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Leicester
Thanks for your great feedback and for supporting local business.
Went to the shop in Leicester where we…
Went to the shop in Leicester where we received excellent advice.
21. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Leicester
Thanks for your feedback, great to read you were happy with our service.
Sebastian was fantastic….
Sebastian was fantastic….. his knowledge and customer service is first class!
20. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Leicester
Thank you for your 5 star review, it’s lovely to read your comments.
World class service
Turntable arrived. Couldn't set it up. Called the store. Impeccable service. Sorted.
26. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Richer Sounds - Leicester
I was genuinely sorry to read about your experience and agree completely, if you were initially advised that a setup service could be arranged and then later told this wasn’t possible, that is understandably very frustrating.
I'm currently looking into what happened here, including the advice given by the store, so we can understand exactly where things may have gone wrong, but in the meantime have also reached out via Trustpilot to request your contact details so I can speak with you directly and get this resolved as quickly as possible. Alternatively you can contact me via the below e-mail address..
seniorcomplaintsteam@richersounds.com
Hope to hear from you soon,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Vastaus yritykseltä Richer Sounds - Leicester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Superb service once again from the…
Superb service once again from the staff of Richer Sounds, Leicester. My first foray into vinyl and am so pleased with the kit. Jason's help ensured I was very happy with the items chosen, and I'm looking forward to spending more £££ on lots of vinyl. Sounding great so far!
10. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Leicester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
I recently bought a Philips 65" TV and…
I recently bought a Philips 65" TV and it was absolutely perfect. Great bargain price, excellent service, and the whole buying experience was smooth from start to finish. Very happy with my purchase and would definitely recommend this seller.
12. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Leicester
Thank you for your wonderful feedback
Competitive prices
Competitive prices, free six year warranty and friendly helpful staff.
11. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Leicester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Knowledgeable staff
Knowledgeable staff. Best prices. 6 year guarantee. What more could you ask. I've always bought from Richer sounds.
7. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Leicester
Thanks for your great feedback and for supporting local business.
Couldn’t afford it excellent service…
Couldn’t afford it excellent service they helped me out even I wanted to change my 65 inch TV to a 77 inch the Manager sorted it out seamlessly and went out of their way much appreciated
7. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Leicester
Thanks for your kind review, we look forward to your next visit.
Excellent colleague
The customer service was so use full i was given a stage by stage advice. Looked through items the prices and spoke to me about the quality of the product.
7. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Leicester
Thanks for your great feedback and for supporting local business.
Turntable Purchase
I recently visited Richer Sounds Leicester with a view to purchase a new turntable and sound system. Jason was fantastic, he was very friendly, able to talk me through all of my options and explained everything perfectly. I am bowled away by the quality of my new audio technica turntable and my records sound fantastic on it. Big thanks to the guys at Richer Sounds for all your help - very highly recommended.
Thanks, Jack
9. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Richer Sounds - Leicester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Every one I spoke to was very helpful…
Every one I spoke to was very helpful without being too technical for me to understand
5. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Leicester
Thanks for your kind review, we look forward to your next visit.
Great Service from Richer Sounds - Leicester
Bought an ex-display model TV from Richer Sounds Leicester, and service was great. Competitive price, helpful staff and seamless collection. Would definitely buy from them again.
19. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Richer Sounds - Leicester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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