Richer Sounds - Hanley Arvostelua 

This was a website order as I knew exactly what I wanted. Received email from Store day after order placed. A nice touch was being offered to collect before store opening time. Jack even brought out TV out to my car.
Really good service.

Professional, knowledgeable & courteous!

Really impressed by the after sales service. Had a number of difficulties setting up my equipment which were easily resolved with a couple of phone calls. Very pleased.

I found the staff really helpful and accommodating. A much better experience than my prior visit to Currys where I got no help or assistance at all.
I was more than happy with the overall service I received.

Due to hearing problems i decided to order on line but impossible as my credit card was declined Rang customer services and we agreed i should try a debit card This was also declined so I rang customer services again and explained i had used the credit card within the last 24 hours successfully had they a problem? He then took details of product and said delivery 4 to 5 days No explanation of how he'd manage to resolve my problem
There also seems to.be a lack of guarantee details on the invoice

Everyone I spoke to - on-line staff and shop staff, were friendly and helpful. The price I paid for a JBL speaker was brilliant and it arrived promptly

When I rang the Hanley branch my call was answered promptly, I then placed an order for a Sony soundbar, the new payment method was fully explained to me and the order was then processed efficiently by the staff member. The initial product price was equal to any other retail outlet, add in a VIP discount and free delivery and you have a very good deal. Thank you.

Excellent as always

Overall good service. Had an issue trying to order on line as the system would not accept my delivery address. So I phoned telesales and my order was placed efficiently and the telesales representative was excellent. Another issue was that I was only given 3 hours notice in respect of the delivery time. However, I was given the opportunity to specify an alternative solution as I was not at home at the appointed delivery time.

The sales guy was great. We had our two grandchildren with us which was quite distracting but he Snd his colleagues were really patient.
Delighted with the telly/sound bar.
Will defo use you again as we already have in the past . Thank you

The salesman knew exactly what I wanted. Got it straight from the stock room explained how to set it up and in about 5 minutes I was on my way home with my new recorder.

Contacted Richer Sounds Hanley regarding a replacement turntable drive belt. Will responded immediatley with a few suggestions to try first, prior to placing an order for the drive belt. Great communication throughout. I highly recommend Richer Sounds Hanley.
Thanks Will.

Liked that the staff had a good knowledge of the products. Wasn't been pushed to go for the more expensive rear speakers. Explained what would happen regarding delivery. Price matched or bettered with other companies from around uk. Gave me a discount on alternate screen when original would not be available until june

Friendly, informative and professional !

Helpful staff. Came away with exactly what I wanted.

We recently decided to update our tv we went to richer sounds Hanley shop with a rough idea of what we needed but were not exactly sure of the technology available and how it works.We spoke to Christopher who advised us on what was best for our needs provided with a written quote and no pressure to make a decision.After giving it some thought we decided to purchase the package suggested.Although we have never dealt with this company before we feel able to recommend them if you need some guidance as to what to buy but not necessarily down to price

It is never too much effort at Richer Sounds to try before you buy, we changed our minds after purchase and went back the next day to get the amp we wanted, great service as always, I would highly recommend Richer Sounds Hanley.

Expert advice, personal service, good choice of products and savings, whether it be online, by phone or in store.

There’s a team of expert people who are Incredibly helpful and their VIP discount scheme worked to provide a discount that was Lower than a low price I’d already been offered.