Richer Sounds - Hanley Arvostelua 

Great service and prices. Also inclusive of warranty.

The advise given by your salesman and his accepting my changes was great, as I am a bit of a technophobe I Kept questioning him on installation and set up to which I was told dont worry we will get it all sorted. On completion of the sale and payment I was told that he would get in touch with the installers and that they would be in touch within the next couple of days to confirm an installation date and cost which I was not expecting, the installers didnt ring so I rang Richer sounds to be told that the installers were moving and would be delayed a couple of days, I then received a call from RS to be told the installers had a family crisis when I said and moving hous? the reply was oh yes and moving house and I was told there was no date when they would be available to install my system. by which time I was getting very annoyed and told the person on the line if it wasnt installed by the weekend I would be returning it to the shop on the first working morning. after my rant the salesman said that he would come out personally and get it running but if there were any complex installation tasks required then the installers would have to pay an extra visit at cost to me to complete the installation. As it was a RS employee not the salesman who got the commission for the sale came out on Saturday morning to get the system going. He was at pains to state that he was not installing as a RS employee but freelance and that installation problems were his not RS's
Alls well but still a little disappointed. I will advise anyone buying from you and requiring installation to get installation time and cost in writing before paying anything.
Chri Sherratt
Chris Sherratt

great knowledge and great service,

Great products. Great staff.

Salesman listened to our requirements and offered us a television that has matched our expectations

Great customer service and great product - thanks!

Whilst buying some speaker cable I enquired about Dali speakers,I was told that they had some in their hifi room and would be happy to show us .our sales person let us listen to whatever we wanted at all volumes with no pressure to buy just good information and advise.

Great service from a knowledgeable member of service

Always the first port of call for anything Audio Visual. Lifelong customer.

I found them very helpful advising us of the best product to go with equipment we already had

Great advice and engaging staff, pleasant shopping experience

staff very helpfull
tv waiting for collection
loaded into our car

great buying experience with no hassle.

Easy to order online, click and collect from my local store - excellent service.

A very well-located store, featuring high-quality equipment and professional service.

I will certainly be back.

Great staff and knowledge, very helpful

Fantastic enthusiastic member of staff. He helped my son pick out the correct sound system for him.

Excellent shop. Excellent staff. Would rather go smaller retailers such as Richer Sounds than somewhere like curry’s.

Every time I shop with Richer Sounds it’s the same. I call, and your team help more than I expect. You deliver a deal that I don’t expect and meet your promises to deliver goods on time.
I first started shopping with Richer sounds in the early 1980s, way before my record on your CRM will show. The team have always delivered excellent customer service ever since that first purchase. Well done
This time I called Sheffield they were great and they referred me to the Hanley store and they were great too. Thanks