Richer Sounds - Exeter Arvostelua 2 937

TrustScore 5/5 tähteä

4,9

89-91 Sidwell Street, EX4 6PH Exeter, GB


Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Always great service from the guys at Richer Sounds. Visited the Exeter branch to trial a pair of Senheiser headphones. Wasn't allowed at a electrical store nearer to me but the guys at Richer Sounds... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Amazing service. I'd been looking into buying a Blu-Ray player and emailed my local store (Exeter) to ask if it would be possible to have the Sony UBPX 700K put back for me for my week off. The... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Went to pick up some reserved headphones, I didn't realise the shop wasn't open until 11 and I arrived well before that. The guy inside kindly let me in early to pick up the headphones. Always friendl... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Great customer service, I have to admit I was not the easiest customer! I got some ex demo speakers, but then noticed a dent in them when unboxing, I then got new ones, but had a concern, which they t... Näytä lisää

Yritys on vastannut


Yrityksen tiedot

  1. Hifi-myymälä
  2. Elektroniikkaliike
  3. TV-myymälä

Yrityksen kirjoittama

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Yhteystiedot

  • 89-91 Sidwell Street, EX4 6PH, Exeter, Yhdistynyt kuningaskunta

  • 0333 900 0061

4,9

Erinomainen

TrustScore 5/5 tähteä

3 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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Saanut 5/5 tähteä

Very professional with good advice…

Very professional with good advice regarding the products required. An all round excellent service along with Mark's approach would make me shop at the store in Exeter again.

30. huhtikuuta 2026
Richer Sounds - Exeter-logo

Vastaus yritykseltä Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Saanut 5/5 tähteä

Pure Classic system

We contacted the Exeter store to see if the item we wanted was in stock. The gentleman was very helpful answering our questions. We subsequently visited and ordered the item and it was delivered the next day. Brilliant service all round.

29. huhtikuuta 2026
Richer Sounds - Exeter-logo

Vastaus yritykseltä Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Saanut 4/5 tähteä

I am happy with the turntable and…

I am happy with the turntable and amplifier purchased. There was a misunderstanding on the specification of the lead for the headphones which was resolved satisfactorily but did require an additional visit to the shop.

26. huhtikuuta 2026
Saanut 5/5 tähteä

As always the staff at Exeter were…

As always the staff at Exeter were brilliant!
Sadly my transaction was done by phone as opposed to a normally personal visit due to a stroke.
Being helpful is second nature to these guys, so thank you, and here’s to more transactions!
Almost forgot about what I bought!
Not having much space to play with, I needed a small sub woofer, first choice being a Rel TZero 1, but not being able because of a stroke to actually return it, I decided something cheaper would be better.
I had thought of the Argon Audio Malmo Sub 8, but then saw the Canto Sub 8,with seemingly better specifications, at £100 less.
Glad I did! This sub isn’t far short, if at all on either of my previous REL’s
If you don’t want to spend more, this is definitely one to consider!

28. huhtikuuta 2026
Richer Sounds - Exeter-logo

Vastaus yritykseltä Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Saanut 5/5 tähteä

A great experience

The salesmen was very informative.
Quick and easy
Great service

27. huhtikuuta 2026
Richer Sounds - Exeter-logo

Vastaus yritykseltä Richer Sounds - Exeter

Thank you for your wonderful feedback

Saanut 5/5 tähteä

Helpful and knowledgeable sales person

Helpful and knowledgeable sales person. Easy to order the product I wanted as it wasn’t in stock and pick up the next day.

22. huhtikuuta 2026
Richer Sounds - Exeter-logo

Vastaus yritykseltä Richer Sounds - Exeter

Thank you for your 5 star review!

Saanut 3/5 tähteä

Average overall

Sales guy very helpful on phone and I wanted to order with store rather than online.

On collection service was ok, but could have been friendlier and more relationship building. Made me question why I didn’t order online and have it delivered.

24. huhtikuuta 2026
Richer Sounds - Exeter-logo

Vastaus yritykseltä Richer Sounds - Exeter

Thanks for taking the time to leave your review, it’s great to hear the support you received over the phone was helpful of course, but I’m sorry to hear that your experience on collection didn’t quite reflect that same level of service.

We’d like to look into this further to understand what happened on the day, and I’ll arrange for our customer service team to get in touch to discuss this with you directly…

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Saanut 3/5 tähteä

Really friendly on the phone but one of…

Really friendly on the phone but one of the shop staff was a bit stand offish.

Great price and awesome product..

If the shop manners matched the phone manners it would be 10 out of 10

21. huhtikuuta 2026
Richer Sounds - Exeter-logo

Vastaus yritykseltä Richer Sounds - Exeter

Thanks for your review, although it’s disappointing that the in-store experience didn’t quite match what you experienced over the phone, consistency of service really matters of course.

I’ll raise this with the branch manager and team so we can understand where things fell short, and our customer service team will also be in touch to make sure everything is now resolved.

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Saanut 2/5 tähteä

Salesman was impatient and it seemed he…

Salesman was impatient and it seemed he wanted us to decide pay and go, shop was quiet so he was not exactly busy. I was undecided as to exactly what I wanted and his answers were somewhat brief and not very forthcoming.

19. huhtikuuta 2026
Richer Sounds - Exeter-logo

Vastaus yritykseltä Richer Sounds - Exeter

Thank you for taking the time to leave your review. I was very sorry to read your comments of course, as that kind of customer experience clearly isn’t what we're aiming for. We understand that choosing the right product can take time, and you should always feel comfortable asking questions and getting the information you need, without feeling rushed.

We’re investigating feedback and will be reaching out to you directly to better understand what happened and ensure the matter is resolved to your satisfaction.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Saanut 5/5 tähteä

Customer service is what makes the difference

I actually learned a lot just from talking with Nick in the store. No selling, just a run through of options and taking time to understand my requirements. The sort of service that turns you into a repeat customer. Great to talk to a real person, in person, rather than a web site chatbot. I'm very happy with the product that I chose.

18. huhtikuuta 2026
Richer Sounds - Exeter-logo

Vastaus yritykseltä Richer Sounds - Exeter

Thank you for your wonderful feedback

Saanut 5/5 tähteä

Purchasing my Technics music system was…

Purchasing my Technics music system was very easy and hassle free, the system was easy to connect and the sound is fabulous for an all in one system...
Delivery was more problematic as it was due on the Friday and I was given an hour time slot, but the system didn't arrive
I checked again and it stated the delivery person was running behind and they would deliver soon, but unfortunately they didn't turn up
So I didn't get the system until the Monday afternoon, luckily I was able to leave work earlier to get back in time for the delivery, but apart from that I'm very happy with the music system....

15. huhtikuuta 2026
Richer Sounds - Exeter-logo

Vastaus yritykseltä Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Saanut 5/5 tähteä

Advice you can trust

As has happened a couple of times at Richer Sounds, I just went in for a small preamp, and came out with the preamp, new connectors, 6m of speaker cable, banana plugs and a pair of floorstanding speakers!
They even helped carry my purchases out to the car.
The guys at Richer Sounds are knowledgeable, helpful and most importantly, approachable.
I'm no hi fi expert, but you can trust the staff to guide you towards the best bang for your buck.

14. huhtikuuta 2026
Richer Sounds - Exeter-logo

Vastaus yritykseltä Richer Sounds - Exeter

Thank you for your wonderful feedback

Saanut 5/5 tähteä

Visited the Exeter branch to listen to Rel t5x

Visited the Exeter branch to listen to the Rel t5x subwoofer.
Mark set up the listening room changing the amp to allow me to stream my music to listen to.
He left me alone to listen and put the product through it's paces.
All staff were very knowledgeable and helpful.
I am not a base head and just wanted to extend the lower range but it can really thump out ground shaking base if required.
I bought the Rel t5x subwoofer and I have no regrets and I am thoroughly enjoying them.
Many thanks
Graham

6. huhtikuuta 2026
Richer Sounds - Exeter-logo

Vastaus yritykseltä Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Saanut 5/5 tähteä

Friendly knowledgeable staff

Friendly knowledgeable staff, great to seeing staff enjoying what they do
Loyal staff helps when spending our money, been buying from same staff for nearly 10 years

13. huhtikuuta 2026
Richer Sounds - Exeter-logo

Vastaus yritykseltä Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Saanut 5/5 tähteä

A very easy experience purchasing …

A very easy experience purchasing on-line and very easy collecting from local store (Exeter) who were very helpful

13. huhtikuuta 2026
Richer Sounds - Exeter-logo

Vastaus yritykseltä Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

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