RHINOSHIELD USA Arvostelua 1 253

Polite, fast and professional.

Le problème a vite été réglé,
Une vitre de protection m’a été envoyé sous garantie!

Fantastic products, best I ever used.

Phone cases have this weird market where suppliers seem to think that durable has to equal masculine design. Rhinoshield was the only option I found that I could have a case that I actually like the look of that is also durable.
I loved that I could customise the case so much. My only minor complaint is that the art in the design studio was difficult to search/navigate via mobile.
My case was sent and arrived really quickly. I love the look and feel of it. It’s definitely the most durable feeling case I’ve had - though I haven’t dropped it yet so can’t comment on that experience.

The person who helped me was very helpful and tried to give me the best information possible. We need more employees like him. I'm very happy with the help they provide.

Great products and an outstanding customer care

• Shipping label was created 3/5 = “Part of fulfillment preparation” = Can NOT cancel order in a timely manner??? "March 5 - Order placed and shipping label created as part of fulfillment preparation”
• Warehouse processing and prepared for shipment = “Part of fulfillment preparation” = Can NOT cancel order the next day in 24 hours??? “March 6 – Order moved to warehouse processing and prepared for shipment (In this stage the courier has already handle the parcel)”
• USPS involvement? Contacted USPS March 11 after creating an account with them to ask status - They confirmed they did not received my order yet??? Per Luna of RHINOSHIELD: "By the time the ticket was reviewed, the package had already been dispatched and was no longer within our system"

Thankfully with Google AI: Since the package status has does not change for more than 3–5 days (or 7+ days during busy seasons), it is advisable to contact the seller to confirm it was dropped off

Since there is no telephone number to contact and follow-through, I open another ticket asking for the real status -- At this time, I lost all respect for this company and advise others to be aware when placing an other (i.e. It will be a challenge to cancel and/or communicate with customer service)

The support was excellent, and I really appreciate how kind and accessible the team was. I’ve been buying from RhinoShield for a long time, and this is the first time that an order hasn’t arrived.

What was frustrating is that it took about two months after the order to reach a solution. I truly appreciate the help I received, but I had to pay $25 for shipping again, even though the original shipping method was the cheaper option with a delivery time of 15–30 days.

I understand that the shipping issue may not be RhinoShield’s fault, but it is still a bit annoying because it’s a brand I really like and trust. I just wanted to share this feedback since I’ve always had good experiences before.

Thank you again for the support and for taking the time to help resolve the situation.

Contacted customer support for warped case. On first reply got offered a new one for free. I just had to confirm the order in on click and now the replacement is on it's way

Quickly fixed the issue with the warranty claim. Their product last long and I have never had issues with any product purchased. Good quality products that outperform the life of the phone or watch.

Although the issue was not covered under warranty, I appreciate the professional handling of my concern and the goodwill replacement offer. The support team was responsive and helpful throughout the process. Thank you for the assistance.

Great customer service!!! I'm also very satisfied with the case I purchased. Durable and elegant! I'll definitely buy it again.

Excelente servicio postventa y compromiso con el cliente
Recientemente tuve un inconveniente con un producto y la empresa me envió uno de reemplazo de inmediato.
Estoy sumamente agradecido por la rapidez y la eficiencia con la que gestionaron mi caso.
La atención al cliente ha sido impecable, demostrando un nivel de profesionalismo difícil de encontrar hoy en día.
Sin duda alguna, el servicio postventa es de máxima calidad y esto me genera muchísima confianza.
Tienen un cliente fiel; seguiré comprando sus productos sin dudarlo en el futuro.
¡Altamente recomendados!
Hoendy Rodriguez

I’m very impressed with their after-sales service. Their commitment to customer satisfaction doesn't end at the checkout!

Very good service

Fast response and replacement sent quickly

Luna was timely with correspondence, very precise in responses as well as personable, taking a personal interest in my wants and needs. Excellent.

I purchased an iPhone 17 Pro Solid X case and Im in love!! Thank you