Everyone who visited my property was polite and considerate. The work was carried out quickly and carefully, and the heating system is great. Many thanks to everyone who made this possible.
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
We contacted Renewafuel with little hope that we could afford Solar Panels and air source heat pump. We were totally gobsmacked that we could afford the installation and are saving a lot of money. T... Näytä lisää
Used this company on three occasions. The work has been top rate every time. The installers are very professional and tidy. Had a few issues getting a busbar from their suppliers on the last installat... Näytä lisää
Yritys on vastannut
BEWARE of this company. Year 2 of unsolved problems. Day 4 of unsuccessful trying to get installer codes so another inter can correct their error. Their system even show that the solar panel work i... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Renewafuel Home Innovations Limited
Yrityksen kirjoittama
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Why Renewafuel?
We are accredited by MCS
You can rest assured that the products we use and our workmanship are confirmed to be at a very high, and consistent standardWe are accredited by HIES
This protects; you as the consumer, the deposit that you pay and provides you with an insurance backed guarantee on the installationWe offer long term payment options
You may be eligible to spread the cost of your system between 2 and 10 years! This means that each month you would be paying off your system while also benefiting from your reduced energy bills*We offer no payments until 2024
You may be eligible for 6 months Buy Now Pay Later on all of our products - so you can have your system fitted and benefit from your energy savings a while before you settle your balance*We pride ourselves on your journey
We work very strongly from referrals and have an in house customer relations team on hand to help you at every point of the journey with us.We care about what we do!
For; our customers, our team, our community and the planet - we will do our best to make a positive impact.& If you would like any more information, please do call
0300 050 2370
*Renewafuel Home Innovations Limited, Company Registration 11358391 of Units 27 & 28 Middletons Yard, Potter Street, Worksop. S80 2FT is an Introducer Appointed Representative of Shermin Finance Limited FRN 727594. Company Registration 01276121. Registered Office Devon House, 1 Chorley New Road, Bolton BL1 4QR. Shermin Finance Limited act as a credit broker not a Lender.
Yhteystiedot
Units 27 & 28 Middletons Yard, Potter Street, S80 2FT, Worksop, Yhdistynyt kuningaskunta
- 0333 050 2370
- sales@renewafuel.co.uk
- www.renewafuel.co.uk
4,4
Erinomainen
635 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 50 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
What a wonderful Christmas present ever.
I did a lot of research into what I needed to save money on my gas and electric. I applied on line and it generated a non stop assault of Solar companies wanting to assist. I managed to get this down to four companies that were offering a good discount. I had an interview with Renewafuel who were offering 20% discount. They do pumps, solar panels and boilers. My boiler is very good. It’s quite new. I have managed to set it to 53 F for water and heating. As my property is small it is enough to keep the bungalow warm. Eventually we agreed to what was needed. Boiler is doing its job. We agreed solar panels was what was missing. My bills are quite low with Octopus so I want to keep this going. We negotiated a price and I was very happy at the offer. I went for 6 panels and battery. I did not have the battery fitted at the moment but it is on the to do list for the future. I am very pleased to say that one week later I have my 6 Solar panels fitted. I have a monitor to track my solar which will assist me to keep my bills low but still have a warm home. I am very pleased with this service. I would definitely recommend Rewnewafuel to my friends and family. They offer the best discount for Solar panels and completed the work in record time. Wonderful Christmas present.
12. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Renewafuel Home Innovations Limited
Hi Irene
We hope you have a wonderful Christmas and enjoy your savings.
Thank you for your feedback on the install and the team we always strive for excellence.
If we can assist you any further at all while you get used to your new solar system, please do let us know, we will be happy to help.
Kind Regards
Thank you again
The Team at Renewafuel
Air Source Heat Pump
Highly recommended - From initial contact, to survey and final install took only a little over two weeks.
The installation project manager was very engaging regarding his initial communications. Once he was on site he and his team were very polite and answered all questions when queries were raised with them.
The installation work was planned with full consideration of the owner's and important services were established and areas tidied at cease of work each day. Attendance each day was prompt with the timings agreed and they worked longer hours to get the work done when required.
The installation team demonstrated a high level of competence of workmanship and delivery standards.
Moving to an air source heat pump from our old LPG cylinder fed boiler is miles apart and we can see the huge difference already. The house is really warm during those cold spell and fully controllable with good flexibility.
Quick tip - don’t listen to the negative myths about air source heat pumps, just get the facts from Renewafuel Home Innovations and you won’t go far wrong.
27. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Renewafuel Home Innovations Limited
Hi Mark,
Thank you for the kind words.
We are very proud of our team here at Renewafuel and we strive for excellence always.
We are pleased that you chose to listen to us regarding the benefits of heat pumps.
If we can assist you any further at all while you get used to your new heating system, please do let us know, we will be happy to help.
Kind Regards
Thank you again
The Team at Renewafuel
Had solar installed by Renewafuel six…
Had solar installed by Renewafuel six months ago, and it’s been fantastic. I saw savings on my energy bills within the first month, and the returns have been great ever since. The team was professional, friendly, and made the whole process simple. Highly recommend them if you’re considering solar!
28. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Renewafuel Home Innovations Limited
Hi Damon.
Fantastic news on your savings. Thank you for taking the time to leave us a review.
If we can help you any further with monitoring your system remotely or reviewing the need for additional storage down the line, please do not hesitate to get in touch.
Kind Regards
The team at Renewafuel
I recently purchased a heat pump
I recently purchased a heat pump, solar panels and a battery from Renewafuel, not only was they the best price, they also fitted them all within 2 weeks, I’ve had them in 2 weeks and I can already see a massive difference on my smart meter, would definitely recommend to anyone
18. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Renewafuel Home Innovations Limited
We are so pleased to hear that the teams managed to get your project completed within 2 weeks. We always aim to get you saving as soon as possible.
Thank you very much for taking the time to provide your feedback on your Solar PV system, your battery storage and your new Air Source heat pump.
With them all working together to bring down your monthly bills, we are glad you are already seeing the savings and will be happy to assist you with monitoring the performance on your end should this be helpful.
Kind Regards
Thank you again
The Team at Renewafuel
Excellent service
Excellent customer service, the sales advisor that came round made me feel extremely comfortable and confident about the solar package I was receiving. I think the managers name was Justin who was beyond helpful with all my queries. Couldn’t recommend them enough.
12. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Renewafuel Home Innovations Limited
Hi Summer,
Thank you very much for taking the time to provide us with your feedback on our services.
It is great to hear that our team were able to make you feel comfortable
If we can help you any further at all, please do let us know!
Kind Regards
The team at Renewafuel
Absolute great company so reliable amd…
Absolute great company so reliable amd great communication fast install would highly recommend
26. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Renewafuel Home Innovations Limited
Thank you for your feedback Liam, we are glad to hear that you are pleased.
If we can assist you any further at all while you get used to your products, please do let us know, we will be happy to help.
Kind Regards
The Team at Renewafuel
Go elsewhere
Got solar panels installed with the company and may be getting them removed and set back within a week. There is no transparency, the sales man can make a better prediction of the roof space than the engineer and no one will bring a ladder to get into your roof space when it’s part of their job to do so. They will sell you one thing then provide another, asking you to sign blank things that give you no information on what you are spending your money on. Awful, sneaky company. Do not use! I did not need this additional stress in my life.
20. marraskuuta 2024
Oma-aloitteinen arvostelu
Excellent service
Excellent service - found the whole process efficient. Left me with no worries or concerns. For thr first time in 2 years had plenty of hot water tonuse this morning. This sydtem is highly recommended if affordable.
5. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Renewafuel Home Innovations Limited
Thank you very much for your feedback on our services David, we are pleased to see that you are already seeing the benefits of your Air Source heat pump so early on - especially coming into the colder months of the year.
If we can assist you any further at all while you get used to your new heating system, please do let us know, we will be happy to help.
Kind Regards
The Team at Renewafuel
Impressive punctuality & efficient use…
Impressive punctuality & efficient use of time.
22. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Renewafuel Home Innovations Limited
Hi Jerry,
Thank you for your feedback on the installation of your battery storage. We will feed back your positive comments to the Blaine, who was the electrician who installed your system.
If we can help you any further with monitoring your system remotely or reviewing the need for additional storage down the line, please do not hesitate to get in touch.
Kind Regards
The team at Renewafuel
Delays with installation but got there…
Delays with installation but got there in the end. Can't fault installers bang on clean and tidy
17. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Renewafuel Home Innovations Limited
Good Morning,
Thank you very much for your patience while your installation was finalised. It is great to hear that your experience with our installers was a positive one and if we can assist you any further with your new system or monitoring system, please do let us know.
Thank you again,
Kind Regards
The team at Reneewafuel
Had installation of battery storage…
Had installation of battery storage clean and tidy and easy to get on with
17. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Renewafuel Home Innovations Limited
Hi Daniel,
Many thanks the positive feedback on your experience with Blaine, I will be happy to forward this on for you.
If we can assist you any further at all with monitoring the performance of your battery storage, please do not hesitate to get in touch.
Kind Regards
The Team at Renewafuel
Had solar air source installed company…
Had solar air source installed company was excellent. everything is fine. The performance is all involved from inquiry to completion as been superb x
8. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Renewafuel Home Innovations Limited
Hi Teresa,
Thank you very much for the feedback on your new solar PV and Air Source Heating systems.
It is great to hear that you found our teams helpful throughout your journey with us.
With your solar panels now generating energy to contribute to the running of your heating, we expect that you will continue to be happy with the performance. We welcome your feedback as you monitor your apps and will be on the other end of the phone for you should you need any assistance with this part.
If we can be of any further help at all, just let us know!
Kind Regards
The team at Renewafuel
experts at doing the job
Had air heat pump fitted and new radiators, some slight hiccup but all sorted to our satisfaction. Can't believe the heat produced! Now today 7.10.24 had solar panels fitted, brilliant staff dealing with the work involved in fitting all the equipment and all the electrics in both jobs. Well done the lads!
24. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Renewafuel Home Innovations Limited
Hi Carolyn, Thank you very much for taking the time to provide feedback on your two systems.
We are very pleased to hear that your new heating system is giving off a surprising amount of heat for you -
Hopefully with all of the daylight we have had today, you have been able to monitor the performance of your new panels too through the app - any assistance you need with this part, please do let us know & we will be happy to help.
It was a pleasure for our teams to install your products,
Kind Regards
The team at Renewafuel
Pitiful
Pitiful. No show. No communication about no show. Wasted the morning waiting for them. Ignore. So rude.
Totally inaccurate response. I received one missed call @ 6.30 pm, the evening before the scheduled appointment, that left no message, and no name. It may no even have been them.
Avoid.
1. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Renewafuel Home Innovations Limited
Good Morning, Richard
I can see looking from looking at your file we had tried to reach you to confirm your availability for the appointment but did not receive a response to the call.
As we advise on our initial conversation, we always call the day prior to our visit to confirm that you will be available for us. Due to high demand, we are unfortunately not able to attend unconfirmed appointments and I would like to apologise for any convenience that this has caused you.
The product which you had enquired about is a great piece of technology & we wish you al the best when making future enquiries about saving money on your household costs.
If we can be any further help at all, please do let us know.
Kind Regards
The Team at Renewafuel.
excellent workmanship and customer service
The customer service was excellent, i was kept informed on the work and even though a slight error by the electrician caused a problem the installation crew went beyond and arranged a fix and even stopped very late one night.
21. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Renewafuel Home Innovations Limited
Hi Keith,
Thank you very much for taking the time to provide us with your feedback on our services.
It is great to hear that our teams were able to overcome the issue that presented itself without too much disruption for you and we thank you for allowing them to stay later in your home to ensure you were up and running with your new system.
If we can help you any further at all, please do let us know!
We look forward to speaking with you about how your system is working for you,
Kind regards
The team at Renewafuel
Had air source installed home lovely…
Had air source installed home lovely and warm very happy clean and tidy installation
16. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Renewafuel Home Innovations Limited
Hi Stanley, It was a joy reading your file notes before responding to your feedback - particularly Kelly's newest nickname 'Kelly from the Isle of Man'
Thank you very much for taking the time to leave us a review. We are pleased that you are already feeling the benefit of the heat pump, especially with winter creeping in on us so quickly.
If we can be of any further help, please do let us know!
We look forward to hearing from you as you monitor the savings,
Kind Regards
The Team at Renewafuel
had solar and air source installed
had solar and air source installed. team were friendly and efficient, clean and tidy.
21. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Renewafuel Home Innovations Limited
Hi Ruth,
Thank you very much for your feedback on the 2 systems that you have recently had installed with us. With solar panels now generating energy to help run your heating system, we expect some great monthly savings for you and would be happy to assist you with monitoring this.
If we can help you any further at all, please do not hesitate to let us know how and we will be very happy to help.
Kind Regards
The team at Renewafuel
Happy to recommend Rentafuel
Very pleased to recommend Renewafuel. I had heat pump, cylinder and 9 radiators fitted in 2 days. Didn't believe that possible but Callum and Josh proved it was. Chaotic during process as so many locations involved but evening and final clear up excellent and all waste gone from site in 2 days.
There were initial problems getting the controls working but support from company was excellent. It's a long time since I worked with a company where the phone is answered by a human and emails answered in1-2 hrs! It took 3 visits and 2 adjustments to valves and flow pipes to get it going but I felt well supported during the process and end result is good. Chris josh and Callum each visited and found and rectified problems quickly. I await the winter weather for final confirmation of the system!
Hints for those exploring the idea, there is a strong cold breeze from the front of the pump so move your plants, but great in a hot summer!
Radiators take a while to heat up and the system takes 1-2 mins to respond to temp changes. Also needs at least 1to 1and half deg drop to bring the pump into action. I was advised to set temp 1-2 deg higher than I wanted and then turn down when desired temp reached and that works fine.
9. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Renewafuel Home Innovations Limited
Hi Susan,
Thank you very much for taking the time to write such a detailed account of your experience with Renewafuel.
We appreciate you being so accommodating for our team and are glad to hear that your queries and concerns have all been addressed in a quick period of time. We have a dedicated team in the office who will be happy to speak with you as and when needed moving forwards.
The advice about positioning around plants is new to us and I imagine it will become very helpful for people when signing off on our designs - so thank you again!
We look forward to hearing more feedback as we progress into the winter months -
Kind regards
The team at Renewafuel
Customer Service needs improvement
I have a mixed experience with the company. During the consultation, survey, and installation of our heat pump in October 2023, I would say the experience was fantastic. A very high professional attitude was displayed by both the sales team and the installation engineer.
However, when I reported a leak in the hot water pipes, it took several months for them to send an engineer to resolve the issue.
The engineer (Josh) who finally came out to repair the leak was knowledgeable. He fixed the leak, and thereafter, he found that the leak had caused additional issue that resulted in L5 error shown on the heat pump control panel. He ensured the error was repaired and I was pleased with the service.
12. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Renewafuel Home Innovations Limited
Good Morning, Celestine
I would firstly like to thank you for taking the time to leave your feedback on the service with Renewafuel - this is greatly appreciated.
Secondly, I would like to apologise on behalf of the teams for the time taken to resolve your issue. It is great to see that Josh was able to resolve both issues on his visit and would like to reassure that he will remain to oversee your account should you experience any issues moving forward - though we of course do not anticipate this.
If we can be of any further help at all, please do let us know,
Kind Regards
The Renewalfuel team we brilliant
The Renewalfuel team we brilliant, they have installed both my solar and air heat pump in super quick time , from the installers to the team on the phone they have been very pleasant and helpful, we had a slight issue and the renewal team sorted asap no issues
I would highly recommend tgg he at a very dedicated team
29. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Renewafuel Home Innovations Limited
Thank you very much for taking your time to provide feedback. It is great to see that our teams were able to help you throughout the whole process & we appreciate your patience while we resolved the slight issue post install.
Please do catch up with us once your system has had a good run and we would be happy to discuss the performance from your monitoring apps and see how we can further tailor the systems to your home and lifestyle with you.
Again, thank you for your feedback! let us know if we can help further,
Kind Regards
The Renewafuel Team
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