Reebok Arvostelua 1 737

I am very unhappy with the sneaker I purchased. I recieved a fake of the Classic Leather Black. I have the white one so I know how it should look and feel. The branding is all wrong and the leather feels so fake. Its a clear fake. Where else I paid and waited for this sneaker with such excitement... so imagine my disappointment when I recieve this nonsense that was sent to me. Please correct this as soon as possible.

Shoes were sturdy when I first bought them but over time of maybe half a year the hard part at the heel of the left shoe has started curling inwards and it’s pressing against my heel. Made the mistake to wear short socks & it’s broken the skin.

Never buying from them again. Worst customer service world wide.

Niestety mam negatywne doświadczenie z tym sklepem Reebok. Buty okazały się wadliwe, jednak odmówiono mi zwrotu pieniędzy po zgłoszeniu problemu. Uważam, że takie podejście do klienta jest nie do przyjęcia. Nie polecam

I have ordered two times from the website, in 2024 and also 2026. Both times I got my parcel in less than a week. I don't have any problems with the quality of the shoes. I think they're very convenient and well-designed.
The only problem that I have is that they hand-in the parcels to Hermes to distribute within Germany, and Hermes has the most terrible delivery service. Both times, I had to run to the postman and remind him that I am also waiting for my parcel!!!

I had a very disappointing experience ordering directly from Reebok’s website and would strongly advise others to be cautious.

Order 1 – RBKCOM3660652 (Placed March 12, 2026)
This order was never delivered. After waiting beyond the stated 4–8 business day shipping window, I contacted customer support and was informed that the package had no tracking updates and was likely lost in transit.

While a refund was eventually processed, the experience was frustrating:
• I had to wait beyond the delivery window before any action was taken
• No proactive communication or updates were provided
• No accountability was taken for the failed delivery
• Any financial impact (such as credit card interest) was dismissed

This already raised serious concerns about their logistics and customer support.

⸻

Order 2 – RBKCOM3681859 (Placed March 26, 2026 – $110.51)
After the first issue, I placed a second order and even added their recommended Seel insurance for protection.

However, within several business days, I still had:
• No shipping confirmation
• No tracking number
• No reassurance after my previous failed order

Given the circumstances, I requested cancellation due to lack of confidence.

Reebok refused, stating that cancellations are not allowed once an order is placed—even though the item had not yet shipped.

⸻

Main Issues
• Lack of accountability once the package is handed to the carrier
• Orders can be lost with no clear resolution until delays pass
• No flexibility to cancel orders—even when not yet shipped
• Poor communication and reactive (not proactive) support
• Encouragement to purchase third-party insurance instead of improving service

⸻

Final Thoughts

This experience shows a clear pattern: the customer carries all the risk.

If your order goes wrong, you are expected to wait, follow rigid policies, and accept limited support.

I will not be ordering from Reebok again.

Sono loro cliente da diversi anni e il mio modello di sneaker preferito è la Reebok Classica. Per Natale mi sono fatto un regalo ordinando il loro modello nero ed è arrivato in tempi brevi senza nessun problema. Per me è un'azienda consigliata.

Waardeloze toestand. Bestelling geplaatst in januari, nooit iets ontvangen en de klantenservice reageert niet. Scam. Niet bestellen.

Refused to refund tracked returned order, or respond to multiple emails. Have paid £60 for no item.

Commande Reebok effectuée pendant les soldes d'hiver.
Ma commande était incomplète et donc cela fait depuis le 26 janvier ( des la réception) que je lai signalé.
Nous sommes a ce jour le 16 mars je n'ai pas de retour,
Pas d'envoi de ma paire manquante ou, pas de remboursement !
J'ai du envoyer 20 mails pour seulement 2 réponses : mon dossier va être étudier.
J'attends toujours !

Service client déplorable !
Déçu de cette marque !

DISGRACEFUL.
Their 'free returns' service actually cost me £39.95!?
How can you advertise delivery and free returns on the website, and then deduct a delivery fee from the return!?

En un mes dos pedidos cancelados alegando falta de stock, a pesar de que aparecia disponible en la web. Son unos estafadores

Ik denk echt dat ik gescamd ben!!!
Helaas wacht ik al sinds januari om mijn geld van schoenen retour te krijgen.
Ik heb een andere pakket dienst gebruikt dan FedEx en dit is echt drama.

De ene keer krijg ik Engelse berichten dan weer Nederlandse… dit is niet best hoor!

Jeg bestilte Nano X5 (Order RB558991) den 5 januar. Pengene blev trukket den 6. januar men Reebok har ikke sendt pakken.

Jeg har skrevet til Reebok mange gange men der sker intet. Deres kundeservice svare ikke.

NON COMPRATE DA QUESTA AZIENDA, NON RISPONDONO MAI ALLE MAIL E PRENDONO COATTIVAMENTE I TUOI SOLDI SENZA RIMBORSARE IL PRODOTTO.

Il mio ordine: rb559611
sono arrivati solo 5 capi su 18 ordinati. una parte è stata rimborsata e un altra parte no. Eppure la mia box era tutta sottosopra, con pacchi aprti, confezioni stracciate e tutto in subbuglio.
Ho speso oltre 400 euro per un ordine e ho ricevuto meno di 80 euro di valore di merce.
Hanno preso coattivamente soldi e non hanno spedito la merce. COSA PIU ASSURDA? HO SCRITTO 30 EMAIL AL SERVIZIO CLIENTI, HO ALLEGATO FOTO E VIDEO E AD OGGI NESSUNO MI HA RISPOSTO O MI HA AIUTATO.

sE PER LUNEDI NON RICEVERò LEGGITTIMAMENTE RISPOSTA E TROVANO UNA SOLUZIONE, FARò SCRIVERE UNA RECENSIONE SU TUTTI I CANALI DI RECENSIONI DA PARTE DI TUTTI I MIEI AMICI, FAMILIARI, PARENTI E COLLEGHI. sONO STUFO DI ASPETTARE.

AVETE FATTO UN DANNO? RISOLVETELO, CHIEDE INFORMAZIONI E NON SPARITE COME REEBOK.

No trust to this company, horrible service, support on site never answer

I ordered the classic Reebok ankle-high sneakers in garment leather that I used to LOVE! There was nothing on the website to tip me off about how different these new ones would be. The website called them "garment leather," which they certainly are NOT! The shoes that came are so stiff I could not get a foot into one. When I complained to them, they admitted that they don't actually know what material is used in making them, in Vietnam. The only way I could get a refund (minus $5 for my trouble) was to take them to my P.O. myself. I told them I don't drive and am not fit enough to walk there to fix a problem cause by THEIR LIE about the quality I would receive. They will not budge. DO NOT BUY FROM THESE GUYS!!!

Be wary. Ordered online and they added on non refundable ‘duties’. If you return items this is not refunded to you. I raised this via customer service with some questions and after an initial response was ignored for over 2 weeks.

Bad store, not recommend.