Great help from Diane in Support in replacing a shower that had developed a fault in its warranty period.
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Great help from Diane in Support in replacing a shower that had developed a fault in its warranty period.
Yritys on vastannut
Our water heater stopped working suddenly after nearly fifteen months. I contacted Zoe from Redring's Customer's Service to get some help. A series of emails were exchanged in order to find out the c... Näytä lisää
Yritys on vastannut
Superb customer service. Once I was handed over by retailer, Redring/Burco were excellent. Responsive, helpful and polite. They eventually came out to resolve my issue in person. The whole experience... Näytä lisää
Yritys on vastannut
I got a very quick and polite response from Courtney when I enquired how to register my new Redring shower. Basically, just keep the receipt to show, if needed, for 3 years. Excellent communicatio... Näytä lisää
Yritys on vastannut
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 50 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
4 years ago I had my kitchen refitted and thought a boiling water tap was a must, so included it.
I would not do so again, it was noisy, spluttered water, not boiling and using electricity unnecessarily.
4 years on the last 3 months or so it has leaked, drip to start with getting worse. Plumber ordered 2 spare parts (£66). Fitted and then found the tank itself had gone.
I am not throwing away more money on this vastly expensive poor piece of equipment.
A new tap is on its way and a new stylish £30 kettle arrived. Sometimes the old way is the best.
I would only be tempted again with a guarantee that reflected the massive investment in such hardware, including the labour. Otherwise no thank you, just not worth it
I have a new electric shower just under two months old. The shower continually drips after use. I called the company and they have said they can ask an engineer to attend but, there is a potential call out fee of £120 (Inc vat).
The product only cost £99...
Basically the guarantee is pointless as the potential costs are greater than the initial cost.
I might as well buy a new product
Installed two off Redring water heaters. There's been a couple of faults with both. Biggest issue is getting engineer to site. The engineer will call with no caller ID and then wont leave a phone number to call back. that's now twice they have done this because the engineer cant locate the site, although they did manage to find it in September. The fault has been reported 6 weeks ago . the service side is shocking. Certainly wont be recommending Redring to any of my other customers. Should have stuck with Zip Boilers.
First tap installed December 2019, failed after 6 months to be fair they did send a new one. Second lasted slightly longer again they sent replacement saying it was the last one. Third has stopped working now. I would be disappointed if the first one had only lasted 2 years so having had 3 stop working in that time I will be buying a kettle for £20.very disappointed
The Redring Reditap boiler tank to support the boiling water tap is so poor it’s unbelievable!
Boiler tap installed Aug 2019, 1st tank failed July 2020, replacement finally sourced & installed Sept 2020 & this 2nd tank has failed in Jan 2022, 16 months after initial installation!!! Replacement cost of tank alone is £300+
Poor quality. Needs a lot of maintenance when used in hard water area (even with a water softener cartridge installed on the inlet) . The spare parts are usually on backnorder and are extortionate (and I mean extortionate). I recently had to buy a new overflow valve. Over £50 for a couple of bits of plastic. The tank seal has just gone, so I'd better take out a new mortgage to pay for that.
The only positive is the customer service department. They quickly diagnose your problem and can give you the right part number and where to order it from. They would be good, though. I'm sure they have had a lot of practice.
Shower valve failed out of warranty, called the helpline and a very helpful lady (Natasha) confirmed the diagnosis, identified the part and now it is on its way! It took all of eight minutes.
The measure of a business is mostly about how it performs when something goes wrong.
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Update: New part arrived a few days later, quickly fitted and now we smell nice again!
Redring reditap 3in1 purchased in 2017 water unit failed in 2019 contacted company unhelpful and no spare water unit so whole thing needs replacing tap and all wasted 500.00 pound cost so please beware as no support from company at all so shop else where and buy a better product
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