On our first meeting with Gareth, we found him to be very knowledgeable about the local area, he gave us a true valuation on the property which it achieved. We were very happy with the APP and the... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Having Emily handling my house sale, I was so impressed with her always returning my calls and e mails then she advised me she was leaving I was sad to hear this and she advised Fiona would take over... Näytä lisää
I had a very positive experience with Reades throughout the house-buying process. Gareth was helpful, professional and always willing to provide updates and answer my questions. Communication was good... Näytä lisää
Ashley Lombard has been truly amazing with her help in buying our new home. We are currently living in America, but despite the issues this incurs with the time difference etc., she has arranged viewi... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Reades is an independent, family-owned estate and letting agency, with branches serving West Cheshire, Wirral & North Wales. As the area’s leading property agency, Reades has been the first choice for thousands of clients looking to sell and let their homes over the years and the glowing client reviews on our website are testament to our ability to deliver exactly what we promise. If you want the best service for your money and the highest market value for your property, all delivered by our friendly, professional team – speak to Reades.
Yhteystiedot
Reades House, 3-5 The Highway, CH5 3DG, Hawarden, Yhdistynyt kuningaskunta
- 01244537537
- hello@reades.uk
- www.reades.co.uk
4,5
Erinomainen
67 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
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Reades are by far the best estate…
Reades are by far the best estate agency I have ever dealt with. Having previous experience with them we chose Reades to sell our property. The communication and marketing was exceptional and within 3 days of the property being marketed, it was SOLD. The whole process from start to finish was superb. Huge thanks to all the team but in particular to Tracy who communicated with me regularly and kept me updated every step of the way. Thank you Reades for making the process of selling our property so easy and stress free!
13. maaliskuuta 2020
Oma-aloitteinen arvostelu
Great start to tenancy, poor end!
Initial application process went smoothly, great comms throughout and the first few months were fine no concerns - after being there 6 months the landlord decided that they wanted to return to the property and we were served a section 21 notice and it was from this moment that the relationship took a notable decline. After sourcing a new property and moving out sooner than the end of my 12 month tenancy, the person I had dealt with throughout my time at Reades suddenly vanished and I was passed from pillar to post when dealing with queries. "I was on annual leave" or "I have been of sick" being the most often used excuse for delayed responses. Reades reacting with countless emails to petty observations by the landlord who it appeared was continually watching the property or sorry should I say " walking past the property" created a very uncomfortable almost paranoid living environment which was a real shame. I personally feel some transparency should be offered for prospective tenants if dealing with problematic landlords. Great start to tenancy, not so much at the end.
28. helmikuuta 2020
Oma-aloitteinen arvostelu
little to no communication or courtesy
Me and my partner are relocating from Somerset to Flintshire at short notice, this is obviously making it difficult to find a house.
We were very interested in a property advertised by Reades and were happy to take it without viewing. We were told we must view the property before applying, so my partner travelled 200 miles to view the property and was happy with it. So we applied for the property.
3 days later we had heard nothing so chased the agents, we were told the landlord hadn’t responded yet, we advised that we need to sort this out ASAP as we need to move up very soon (the property was empty). We were told that the landlord would be chased. Another 2 days passed, nothing. At this point we thankfully found another property and made the application on that.
We’ve gone through credit checks and references and as we expected were accepted to take on the property.
We’re still yet to hear from reades whether our application was successful, we applied 2 weeks ago.
This is incredibly poor customer service, it seems as if they simply cannot be bothered to communicate with us.
We are also looking to purchase a house in the area and any properties being sold by reades are simply being avoided by us now, which is a shame. Some basic courtesy would go along way.
28. kesäkuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Reades
25 June 2019 - Initial response from Jonathan Reade
Dear Matt
Thank you for your message and for letting me know your concerns.
I am sorry to hear of your experience and whilst I appreciate you have now found a different property, I still very much want to look into this for you.
I have been unable to identify you or your partner from the information provided and would be grateful if you could email j.reade@reades.uk with your full names.
I hope to hear from you soon.
Kind regards, Jonathan Reade - Managing Director
*********
16 July 2019 - Updated response from Jonathan Reade
Dear Matt
Thank you for providing your details via email and for giving me the opportunity to investigate your concerns. I responded to you via email on 05 July 2019 with the outcome of my investigation, but you are yet to acknowledge.
I have included below the content of that email:
Dear Matthew & Rachel
Thank you for your recent feedback and for your patience whilst waiting for my response.
I would like to address your concerns in two parts:
1. Taking a property unseen
On our website, Reades offers prospective tenants access to very comprehensive details for each rental property, including high resolution photos, a floorplan displaying room descriptions and both metric and imperial dimensions, a detailed description which describes the key features, such as the type of windows and heating system, and also the Energy Performance Certificate (EPC), as required by law. In addition, we display the Google map and Street View of the property and make sure the pushpin is actually sat on the property in question and not 200 yards down the road like it is on the portals such as rightmove or onthemarket.
Furthermore, we have just started rolling out virtual viewings for our letting stock, which will allow prospective tenants to walk through properties (in a manner similar to Google’s Street View), so they can see the property as it will look on the day they move in, rather than full of boxes and looking less than presentable as properties often are when the outgoing tenants are getting ready to leave.
That said, the above are not intended to be a substitute for a viewing in person. As well as being an industry best practice to ensure prospective tenants have the opportunity to view the property in person before committing to an application, we cannot guarantee that every aspect of the property or the surrounding area (for the better or worse) is shown or described on the marketing details. Once agreements are signed, there is no going back and for that reason, we have to ensure prospective tenants have sight of the property and have had the opportunity to discover the area in which they intend to live.
2. Delays with your application
Having reviewed the communications between yourselves and Reades and between Reades and the landlord, I can see that two issues occurred. Firstly, the landlord proved very difficult to contact and secondly, there was a personal issue with one of the team members.
To offer some clarification on the first issue, it now transpires that the landlord is thinking of selling the property rather than letting and I believe this is probably why they were not responding to any of the calls, texts or emails we sent regarding your application for tenancy.
As for the second issue, at the time this occurred one of our Negotiators suffered the loss of a close family member and they were called away to the other side of the country to be with their family. This left the other team members having to deal with their work and it seems the marker on our system, which should have triggering an update to you, was missed.
Please accept my apologies for this, although there were extenuating circumstances within Reades, I understand that this must have proved very frustrating for you.
Moving forward
I am pleased to hear you have now found a property and would like to take this opportunity to wish you a very happy tenancy in your new home.
I am confident your experience with Reades on this occasion is in no way representative of that which you could normally expect to receive and if you should give us the opportunity to assist in the future, perhaps with finding a property to buy, I am sure you will be very impressed with our professionalism and please with the attentive service you receive.
If you have any queries or you would like to discuss things further, please do not hesitate to contact me.
Kind regards, Jonathan Reade - Managing Director
*********
02 August 2019 - Updated response from Jonathan Reade
Dear Matt
I have still not heard back from you since I responded to you via email on 05 July 2019 and to your Trustpilot review on 16 July 2019.
I will now deem this matter as resolved and close the file.
If you would like to discuss things further, you are welcome to get in touch and have all my direct contact details.
Kind regards, Jonathan Reade - Managing Director
Excellent service from Tracy and Ashley…
Excellent service from Tracy and Ashley in Mold.
Thank you so much. Customer service excellent. The girls went beyond what was required of them in order to ensure the sale of my property.
I am very grateful for their hard work. and wouldn't hesitate to recommend.
26. toukokuuta 2019
Oma-aloitteinen arvostelu
Brilliant Service
16. toukokuuta 2019
Oma-aloitteinen arvostelu
Brilliant professional service
We received a brilliant and very professional service from Reades. Ashley was fantastic and if it wasn’t for her the sale would still be dragging on. She kept us informed constantly and did her utmost to push both sides’ solicitors to keep things moving. We would most definitely recommend Reades to anyone and can’t thank them enough.
14. toukokuuta 2019
Oma-aloitteinen arvostelu
We were very impressed with the…
We were very impressed with the service that we received from Reades right from the start.
They could not have done any more to help us have a smooth successful experience whilst selling our property and buying a new one!
We would 100% recommend Reades , they made us feel totally at ease and gave us regular updates throughout the whole process which really took the pressure off during such a stressful process. The property file on line is also a great Tool to help keep you up-to-date.
Every thing was done so quickly and Efficiently they were absolutely brilliant.
So a big thank you to Reads Especially to Tracy and Ashley- we are so very greatful!!
Kind regards
The McCullaghs
26. huhtikuuta 2019
Oma-aloitteinen arvostelu
Highly recommended
From initial appointment to value the house, through to moving into new property, I found Reades to be exceptionally professional, knowledgeable of the current market and invaluable in steering us through the whole process.
Tracey Bellis deserves an award for the patience and hard work she provided, she kept me updated along the way and pushed things along when required.
I would not hesitate to recommend Reades to anyone wishing to sell or buy, real value for money from start to finish.
13. marraskuuta 2018
Oma-aloitteinen arvostelu
Best local Agents in Broughton by evidence!
Chose the Premier package. Personal first visit and marketing detail from Jonathan Reade, himself, followed on by (choice to have) professional photographs, proofing by myself before going to the market. Went to advert on the Friday, first viewing confirmed on Saturday. Viewing on the Monday and asking price achieved by the Wednesday … 5 days in total! Sale completed in 10 weeks and 2 days and all documents transition in place on time. Excellent support from the Hawarden Office with particular mention of Gareth Cannon. Thank you all.
6. marraskuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Reades
Hi Colin. Thank you for your review, I am really pleased to hear how the team excelled themselves in selling your property. Gareth is a star and I know he really appreciated the mention. Best regards, Jonathan
little knowledge
4 estate agent staff in 3 offices not enough ! especially when they have limited knowledge of property between them, the company has not managed to hold onto good staff !
In response to the reason for reporting “ This is not a competitior as claimed but someone unhappy, strange to see an excuse made ! rather than an attempt to rectify my situation “ so I now add poor customer service to my list of unhappiness. Noting that not one of us is perfect! A sad fact that has not been recognised by Reades.
Edited again yes reason “editing is the only way to respond to you and remove the parts you have reported as unacceptable as required by trust pilot” therefore editing is a necessary evil ! of your 11 full time staff more than half are in other departments! not agents and therefore do not deal with estate agency business, a law degree does not give you first hand knowledge ,nor does it make you an experienced estateagent.
IT , accounts, property management and directors are not directly dealing with buyers. I stand by my statement of only a handful of staff between 3 offices. So thanks for no apology for any negative experiences I have received and due to these responses and lack of ability to see that there may have been no wrong doing I see no point in contacting you.
4. lokakuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Reades
Dear C Hill
Thank you for your comments.
I am aware you have already modified your review seven times since posting it a week ago. In case you make any further changes, I have copied and pasted the initial review and your latest revision into my response below:
Your initial review:
“4 estate agent staff in 3 offices not enough ! especially when they have limited knowledge of property between them, the company has not managed to hold onto good staff !“
Your latest addition:
“In response to the reason for reporting, This is not a competitior as claimed but someone unhappy, strange to see an excuse made ! rather than an attempt to rectify my situation “ so I now add poor customer service to my list of unhappiness. Noting that not one of us is perfect! A sad fact that has not been recognised by Reades.”
I am sorry to inform you that you claims are inaccurate.
Firstly, our in-house team contains 11 full-time members of staff and we can add many more numbers to this in the areas of the business we have outsourced to our network of top-notch companies.
Secondly, our brilliant team has a wealth of knowledge and industry experience; in fact two of our Negotiators hold law degrees and are therefore overqualified if anything.
I cannot comment on the performance of previous employees, but I can tell you that we are really pleased with our current team. They should be proud of themselves too, as Reades has just received the “Gold” award for sales and the “Silver” award for lettings from The Best Estate Agent Guide, in partnership with Rightmove.co.uk, recognising Reades as the best small Estate and Letting Agency in the whole of Wales.
As for my report that you are a competitor, I can find no record of a C Hill ever having contacted Reades and since your initial review only contained defamatory statements, it was the only logical conclusion I could draw.
Your latest revision even states “so I now add poor customer service to my list of unhappiness “, which you added only after I reported your review as being by a competitor. This suggests you had no previous experience – most likely because you were not and never have been a customer of Reades.
For any genuine customers of Reades, if you feel you have received anything less than great service from our company, we would really like to hear from you. We are constantly striving to refine and improve the service we deliver and customer feedback, great or not so great, is an important part of this process.
Wherever possible, I prefer to speak to customers in person or at the very least over the phone, as it helps me to more quickly understand the problem and offer an instant resolution where possible. To arrange a meeting at one of our branches in Hawarden, Mold or Tarvin, or a timed call back appointment, please call 01244560745.
Alternatively, if you are not available to do this or simply don’t want to, you can submit your feedback to me directly at https://www.reades.co.uk/feedback and I will respond within two working days.
In the unlikely event I am unable to resolve an issue internally, customers of Reades have access to an external, independent complaint resolution process with The Property Ombudsman.
I look forward to hearing from you.
Regards
Jonathan Reade - Managing Director
I would recommend Reades to anyone…
I would recommend Reades to anyone thinking of selling their property. They made the process of selling my late mother’s house easy from start to finish, even managing to secure more than the asking price within a week of the house being marketed.
I wouldn't like to single any member of staff out for special praise because they all deserve it.
Everyone I have dealt with at Reades has been friendly and efficient and kept me informed of any developments during the sale period.
If I need the services of an estate agent in the future then Reades will definitely be my first port of call.
9. toukokuuta 2018
Oma-aloitteinen arvostelu
Ashley Lombard
Ashley Lombard has been truly amazing with her help in buying our new home. We are currently living in America, but despite the issues this incurs with the time difference etc., she has arranged viewings and a meeting with the builder to suit our tight time schedule and kept us fully informed at all stages. Can’t thank her enough!
25. helmikuuta 2018
Oma-aloitteinen arvostelu
Excellent service from start to finish
Excellent service from start to finish. Highly recommended!
18. joulukuuta 2017
Oma-aloitteinen arvostelu
The extra mile with a smile
Excellent Service that goes the extra mile with a smile.
I had to purchase and move into a property in just 4 weeks. Every person from admin to consultant pulled out all the stops to help me. They provided excellent advise that was practical and affordable, along with an understanding of my situation to move my family quickly. They never tired of my phone calls, and always kept their promises. Wonderful people, who said it was just their job, but from my side, it is more than just a job to them, and it shows in their professionalism and their friendliness. Thank you, we love our new home and our new beginning.
17. joulukuuta 2017
Oma-aloitteinen arvostelu
Helpful and proactive
I found the staff to be extremely helpful, and proactive in chasing a difficult vendor,
12. joulukuuta 2017
Oma-aloitteinen arvostelu
Vastaus yritykseltä Reades
Hi Miranda. Thank you for your review. The process is rarely straightforward and we will always do our utmost to achieve a happy outcome for all involved. Thank you for your patience, we got there in the end! I hope you are very happy in your new home. Kind regards, Jonathan Reade
Very professional firm in every way
Very professional firm in every way: good marketing, effective accompanied viewing and useful progress monitoring. Not cheap, but they get the job done.
12. joulukuuta 2017
Oma-aloitteinen arvostelu
Vastaus yritykseltä Reades
Hi Annette. Thank you for taking the time let us know how you feel about the service you received from Reades, it is very much appreciated. Best wishes for the future, Jonathan Reade
Great work on a difficult purchase
Great work on a difficult purchase
Good persistence, well done, would use them again
9. joulukuuta 2017
Oma-aloitteinen arvostelu
Vastaus yritykseltä Reades
Thanks Stephen, you are most welcome. We will be happy to help should you ever need us in the future. Best wishes, Jonathan Reade
Fantastic service,staff always ready to …
Fantastic service,staff always ready to help.
9. joulukuuta 2017
Oma-aloitteinen arvostelu
Vastaus yritykseltä Reades
Hi Phillipa. Thank you for your kind words, I let the team know and you made their day! Best wishes, Jonathan Reade
Reliable and approachable
9. joulukuuta 2017
Oma-aloitteinen arvostelu
Vastaus yritykseltä Reades
Thank you Carolyne. Best wishes for the future and if you ever need us again you are more than welcome to get in touch. Regards, Jonathan Reade
Were really helpful from start to …
Were really helpful from start to finish.
9. joulukuuta 2017
Oma-aloitteinen arvostelu
Vastaus yritykseltä Reades
Hi Poppy, thank you for taking the time to provide feedback, it's great to hear that you were happy with the service you received from Reades. Best wishes for the future, regards, Jonathan Reade
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