Royal Bank of Scotland Business Arvostelua 

I have had personal accounts with RBS for about 37 years and up until the 2008 banking crisis, I was satisfied with the service received. Subsequently, RBS closed many branches and followed the general trend of companies making it difficult to contact them by hiding contact information (internet banking), automating assistance (App) and increasing phone waiting times (phone banking). How many times have I head that “we are experiencing unusually heavy demand at the moment, therefore you might have to wait a long time”. No, the answer is for RBS to employ more phone staff because no matter what time of the day or night, there is always an unusually heavy demand. So my latest tedious experience with this bank is over a blocked money transfer to a foreign bank account, a transfer that I make almost every month. I cannot access customer service to sort it out without cost and inconvenience to me. This happens periodically and I always waste much time and money trying to sort it out. I’m still waiting for resolution of the latest mess after 6 hours, having been told on the App “chat” that someone would get back to me within 2 hours. Really useless bank I’m sorry to say, and time to bail out.

My RBS App suddenly stopped and required to register again. Forgotten password led to over an hour with Cora and on telephone assistance and couldn't receive activation code and will have to wait three days to get it by post. UTTER SHAMBLES!

Beware! Have banked with RBS for years and have a Royalties account which provides travel insurance which when I have tried to claim on it I discover isn't worth the paper it's written on.

Our flight was cancelled due to strikes in Italy and RBS has said this isn't covered. A quick Google and you find 'Cancellation protection for flights is typically included with standard travel insurance' - not with RBS!

I'm £500 out of pocket, RBS are now losing a loyal customer.

Don't expect this will make any difference to them as they don't even seem to respond to Trustpilot reviews, that sums it up really!

great bank, absolutely no problems

When i closed my business down in 2016 i had some debt..rbs contacted me and said not to worry and that it would be sorted out..this took loads of pressure off..cheers rbs.

The countries worst bank for business. Utterly useless customer service and complaints dept. who have ignored repeated evidence of internal fraud. Their actions over nearly 2 weeks nearly finished my SME and when I started complaining they dragged out a simple process even longer in the hope I'd go bust before they had to deal with it.

Very poor service recently after being with this bank for 40 years. Impossible to talk to a human being and all they offer is a website that is so difficult to navigate.
No explanation for declining my request. Spoke to one person who clearly didn't know anything about human relations.
Gave up and have now started to reuse an old Halifax account.
To add insult to injury they have changed the statements which are much bigger, use more paper and don't fit the original folders. What a waste. Poor bank to deal with.

I have been with RBS since I can remember, have everything with them from mortgage to credit cards etc it makes zero difference they will still treat you like rubbish. Last year the cost me a new house and as I am trying again though I would give them another chance as they had to pay me compensation last time due to their mistakes and lack of communication BUT oh no they start their crap again ! Weeks down the line and receive a phone call to tell me they can’t give me amount and because I applied online they can advise at all or change anything as it’s classified as self service when using online services. I expired reason for not getting amount and it’s a child maintenance payment my partner makes every month which they are saying I didn’t declare which I did as I filled out the online application form myself and sent over the information again and again due to RBS having TECHNICAL ISSUES as always ! So here we are weeks down the line and might cause me to lose another house because of them. I will be closing all my accounts and kids accounts with them ASAP.

i am now 1623 hours 26 sep 2023 in the 112th minute of a phone call which hasn't been pickrd up by anyone at RBS. every few secondsI GET A PRERECORDED MESSAGE ABOUT HIGH CUDYOMER DEMAND AND A CLAIM TO APOLOGISE< Head of customer service Kate mcHardy should know by this ime that what they arereally saying is RBS doesn't give a damn. The letter i'm ringing about says it includes snippet of my post code as a security measure - but they haven't even used a correct postcode. what aam Igoing yo have to say to these lazy, illtrained staff who look forward to a way of blocking any access tothe bank by its customers.

Apparently. RBS don't class fraud as fraud if you are tricked. According to them its only fraud if your details are stolen. if you give them to a scammer its just a "payment dispute".

And the staff clearly don't care. Rude, arrogant, even shouting over me at one point.

Shocking Switch. I have spent more time on the phone to RBS in 6 days than 9 years of banking with Santander.
They have now blocked my account for unusual activity, as its only been open 6 days how did they know it's unusual?
Of course I failed security, I have registered for phone banking at least 3 times in the past week as they never recognise my details. I even verified with the app and biometrics, but no, they didn't like it.
They now have my money and I can't see it.
None could help. I'm beyond stressed. I have little savings and now I can't see it.
Do not bank with RBS.

Been a customer for just under 20 years, it’s a bank that’s stuck in the 90s, no thrill bank. I have now moved to another bank

Put in an application for a RBS 0% Credit Card. Could not understand why my ID evidence kept coming back as rejected. Contacted RBS to find out why, and lo and behold found that as I had omitted my second middle name the system could not accept my application. The customer service agent told me I would have reapply as a new application. Why would I apply again and ruin my credit score just so a company could accept my application down to a second middle name? Pathetic. We live in the 21st Century, and can create nearly anything imaginable, yet we cannot edit an application on a computer system to fix an honest mistake. Go figure. Will not use RBS again.

Been with RBS for 35 years....Should have been given a comedy award for everyone of those years...They have paid me more compensation for their mistakes than I have had scratch card wins...I have also spent more time filling out their complaints forms than I have filling out my tax returns... An absolute joke...Thank goodness I have found Starling...A bank that gives a s**t !!!

I have the RBS app and for some reason lost connection to it. I couldn't find any of the details, I work in online IT so was really annoyed at myself. I spoke to an Irish woman (sorry, can't remember her name) who was wonderful, she talked me through recovering my details, I knew them all, just not what they were called. I'm back into my banking app.

Opened an ISA with them online and tried to transfer from another provider. First they told me that they could not process the transfer from an online form and I had to send them a paper one. Having sent a paper form, the transfer process failed. Having sent the second form, they now tell me that it's too late as the transfer window is closed. I've just wasted two months and a whole lot of my time. The most useless bank I have ever encountered.

I went to the branch in Perth, to open account for my son, as they online system is absolutely joke and couldn't not identify my son, the two women in branch were useless, tried to explain them that they online system doesn't, but they were like broken records repeated you have to do this online, waist off time try to deal with this bank

I don't usually leave reviews and something has to really get my attention in a really bad way to actually make me spend even more time telling others.
This is a real experience, is up to your own assessment of what I write here to believe me or not.
Opened an account about two years ago, seen their app, registration process and really bad customer support.
Always had delays in any type of transfers even between my accounts, always calls to double check most of my transactions so let's just say I seen enough I said I'll pass.I tried to close the account,the told me it was closed ,over the chat,called over the phone to confirm as well,just to find out weeks later that it was still opened!?; anyway after some time I manage to close it.
Present time now,2023 the new era of AI,I tried to open a new bank account again in a moment of pure naivity thinking that since a have a bank branch near I'll have a much smoother experience now,got AI implemented ,doing most of things that clearly they couldn't do before properly,so I thought in case I have an issue I'll just go in the branch and sort it, obviously I was completely wrong.
I tried to open an account,got denied on the verification steps.I appealed that decision and got it overturned.Applied again over the phone after spending more then half an hour to fill the exact same details as on the website.I thought,ok this should do it, wrong again.Had to upload some verification id on their Digidocs website,I did it,got passed some initial steps, they asked me again for more information.I provided that and got denied again.Then I decided to go inside a branch just to be told they can't do anything and I had to continue following this process online.This actually left me speechless,what is the point of these phisical branches?? at this point I cancelled my application,and I can tell you this has been the most strange and infuriating experience I had with any bank I had to deal with.I have opened accounts with absolutely no issues with most known banks,have excellent credit score and history.If I had only one experience I would have said ok maybe in some time this things will change but no I was completely wrong.I do not recommend opening any type of account with this bank,they are completely left behind,absolete,outdated and have really bad customer support.Talktalk and them are probably one of the worst companies I ever had to deal with in Scotland.

Absolutely sh*te!
What is the point of using them?! They can't even sort a simple task out or pick up the phone!
Plus their little charges they just pull out of the blue you are absolutely wonderful!
I wouldn't even use them if they were the last bank!

Received a text Monday to say they’re closing my account down. I called up they couldn’t give me a reason Gary the man I spoke to had even said there’s nothing on my file that says why it’s been closed it just has and I said surely you can’t do that to someone he said yes we can. So I wonder how many other people they’ve done this to. I’m due to get paid tomorrow won’t be able to get my wages pay my rent and my bills. No customer service at all they just do not care