NatWest Arvostelua 

Been chasing Natwest Business banking for eight weeks nearly. Was promised a call back today and that didn't happen. Have spent 30 mins waiting on the phone to speak to someone and no one picked up.

Useless. No customer service and not granting me access to my own business bank account is appalling. This is truly bizarre and poor form.

Their Anti Fraud Team drive me nuts. payments being blocked all the time that go through without a problem on PayPal or Apple Pay but when using the Credit Card itself..... the payments get blocked and i Have to go throug ha 30 minutes process to ring the anti fraud team.
I get they have to combat fraud , but why are they so much poorer at making it work than Apple or PayPal?

I called at their request to explore my options in relation to earning more interest on my business current account. They had no understanding of their own products. This was made worse by their staff being either too busy to listen or not paying attention.

Appalling bank across our 4 business accounts. Blocking cards for no reason, no appetite to lend to aid growth, breaching confidentiality by inappropriately sharing information. Complaints team are useless with poor reasoning. Absolutely avoid!!

Been banking with NatWest 30 years, when my business needed help in the form of a loan after a third party fire destroyed my stock and waiting for insurances to settle ( had previous loans with them at 21% apr in the past, broad day light robbery but still took it and pay ) they turn me down , unhelpfull to say the least and I will be leaving them at the first opportunity. Stay well clear of this profiteering only goal bank who don't give two toss about their customers

Tried to use the ap to make an international transfer to a company in Lithuania that i have done business with many times, and i was told it has been rejected to protect me , even after i explained that i have visited them and know them well, they still rejected saying it may be a scam , they made me feel like a little child, i explained that i accept the risk but they still would not make the payment , its hard enough running a business ,i think i need to call the bank as i need to use the toilet

Dismal customer service- all automated, can't speak to a person- online takes you round and round- automated telephone shockingly annoying- this is a useless bank- do not bank here every

I genuinely don’t even recommend opening a NatWest account. Been with the bank for 8-9years and they just decide to suspend my account without any notice. I cant even access my OWN money and I have things to pay for such a bills and buying food! Worst bank ever!

Absolutely awful, I applied months and months ago! I even forgot how long. My application is still in “pending” and it has took an effect on my company waiting around just to try and open and account. No reply’s, no messages since. Absolutely useless.

After having a current account with Natwest since 1992 and several business accounts opened very easily in 2 to 3 working days. It’s now been six months! That I’ve been trying to open the most simple of bank accounts business bank account accounts with Natwest. I’ve had to go through to higher complaints, repeat the same emails and questions 15 times! And on top of that, I have cognitive dysfunction and epilepsy so I need support generally with my business bank account and opening it and Natwest offers nothing in regards to this unlike HSBC that has an actual special department for people that epilepsy and mental disorders. To sound disappointed after all these years being with Natwest would be putting it mildly. No one to reach out to no one to explain anything to just the same questions and emails again and again and again. Extremely frustrating, especially with someone with my condition. I wouldn’t mind if it was a huge corporation. I’m trying to open, but it’s just myself designer with two manufacturers that sell sells wholesale and that’s no other staff no other offices not Ltd company so trader couldn’t be more simple if you tried it.

sick of them asking me to use a stupid…

sick of them asking me to use a stupid and retarded card reader, for every time i log into my bank account!! it is MY money, it is not YOUR money!!!!! they try to make you feel guilty for withdrawing your own money! stay away from this bank! they are very pathetic! they are all cheats and scum bags, the people that work for this bank are. STAY AWAY FROM THIS BANK! as they love to treat you like a little child,this is a TRUE Nanny State Bank!

I like the way the Natwest online banking works, both on smart phone and PC. But switching back to Natwest from another bank was a nightmare. It is impossible to actually speak to anyone on the switching team, the only way to contact is by email and then it appears that your communicating with AI. It must have taken 3 months to complete the switch. The final switch form was submitted 3 times as they said it had not been signed when it had. I actually got another email asking for submission of that form a few weeks after the switch had taken place. It is such a shame as Natwest is a super bank to work with once you're on board. Please put a real person on the switching team who knows what they are doing.

Having been a medium business customer of NW for over 40 years, the first time I have a problem in a long time, I have wish to speak to a "relationship manager" and after getting passed from one computer to another and having made a formal complaint have still not had the courtesy of a call back. If you are starting out in business don't go to NW business! Appalling service!!

What an abysmal excuse of a bank. I’ve recently been subjected to the most appalling treatment by their Business Review Team who are quite simply incompetent. They’ve frozen the account t twice after having lost documents I submitted in person to a branch and I’m currently under threat of a third freeze as they’ve asked my for information I already provided months ago. Despite having had three complaints upheld they still can’t get their act together. Oh, and if you haven’t got a laptop you’re in trouble as apparently there’s no other way of complying with their ludicrous demands.

All the (poor) reviews here are valid. I've been with NatWest for Personal banking for 40+ years and that's been mostly good, but Business Banking for 10+ and every year has been painful. No Business Banking support to speak of. Outdated and bureaucratic everything. I have a daily limit of 30k in Bankline (just sucks) and the 1 time I need more than that they can do NOTHING to help. Hence this review. I now have to wait at least 10 days to get access to those funds. Not great for agile business.

Just Awful support when urgently needed. 3 hour wait times and then the agent stops responding! Utterly appalled and left with frozen account. The fintech companies are showing the way forwards! Time to switch to get modern level service unfortunately!

Without a doubt the most abysmal company I have ever dealt with.
Zero security and inability to resolve the simplest of issues.

Appallingly bad customer service. You can only contact support through their Ai app or through What's App which is the same Ai App. When i asked a question the Ai couldn't answer it said it would connect me with an advisor. I was then told I would have to wait 3 hours!
All i wanted was to have the meaning of an email about adding a signatory to an account which didn't't match a mandate, explained You can't reply to emails GRRRR!!!

Worst bussines banking

They blocked our buissness account without any notice and have mentioned in the email we can go to the bank to make payments for rent and wages etc
However this was not the case when going into the branch all this has been caused because a customer has sent us a payment from a fraudulent account which is not our fault we have all the details of the customer and willing to awnser any questions needed all our other funds in the account is not from this one particular customer in concern however they are holding all our funds that needs to paid to staff as wages our company name is
the skin clinics harley street Ltd
Account number 89360540.