Royal Bank of Scotland Business Arvostelua 

Appalling! impossible to get any sensible answers to my queries.
Definitely negative stars.
Go somewhere else immediately!

If there were negative stars, RBS would get -10. The worst bank in existence. Banked with RBS for + 30 years, living overseas and dealing with them has been unbearable for a very long time, been put off changing banks due to the total hassle of opening another account but enough is enough, I will be returning to UK to close down all business very soon. My troubles with RBS over the years are too long to list, they are never-ending. Avoid RBS at all costs. You have been warned.

Don’t open an account with this organisation complete and utter waste of space. The business profile review is a joke, and no one is able to help when you call they are all clueless. The branch staff don’t have a clue when you go in to talk about it

I'm trying to get in touch with a "human" assistent, after talking many half-an-hours with "Cora". But everytime a "real" "guy" or a "lady" start writing in the chat, I cannot write back, the chat-box does not accept any sign or character... I did switch browser, but it is the same with everyone. I was able to throw in my bank data (account and sort code) in a last message, the lady ask me to confirm them a second time, when at that point it was not possible to write in the chat anymore. Confirm what?? They are just numbers!

wow where to start. I opened a current select account, an investment isa and a credit card. current account cannot accept incoming or outgoing transactions almost a year later, so haven't been able to use it. complaints process resulted in £1000 compensation and a "computer says no problem" but account still doesn't work! investment isa transfer was botched three times, by someone trying to withdraw funds instead of request them, by someone saying they'll do the transfer manually but not being able to then not updating me, and six months later that transfer also wasn't done. the credit card was met with loads of texts asking me for the same direct debit account information I already gave them around 50 times before they could activate and took months to resolve. the only customer service helpline has an AI voice recognition and expect to be on hold for at least half an hour or more then transferred to loads of departments who don't know what they are doing. online #chatbot cora is equally useless and takes ages to speak to anyone, and when you finally get to anyone they just give you phone numbers and tell you to call the helpline. you might think you could just call the helpline in the first place butyou need to get dedicated numbers for the department via the chatbot or else call up and wait an hour to get through to anyone who tells you to call back a different number. recommend closing your accounts. this is a year later I'm still having these problems. thinking of raising this to financial ombudsman and still have not been able to make a single transaction with any of my three rbs accounts. still I'm. better off than the people who tried to make transfers into rbs accounts only for the money to vanish into a no man's land of suspension for months, having come out of one account but not yet deposited into rbs account. useless

Can a company be more inept? This corporation demonstrates a complete lack of understanding when it comes to customer service. They're woefully unprepared to interact with the public. Even one of their employees confessed to me that the bank is in shambles and requires an overhaul, but they're hampered by significant staffing issues. I've been a personal client at RBS for 15 years, yet I implore you not to entrust this company with your business affairs. Currently, I'm struggling to withdraw my own money from an account due to their botched banking practices. After finally getting one withdrawal approved after five long weeks, they now claim my signature doesn't match - on an online account which I access using my fingerprint no less! My plan is to shut down all my accounts and switch over to Monzo instead.

I see RBS is offering £200 to switch banks. Great incentive.

This used to be a decent bank but in the last year or so has become the worst I've ever experienced. I maintain that I was misled over the details of my account and so I wrote a letter of complaint 4 months ago. There was no reply beyond an acknowledgement of receipt. Since then I have written again and contacted the bank electronically. They have made no attempt to reply. I have spent over 6 hours being held in queues to their complaints line. I'm closing my account and getting away from them as soon as possible. There are FAR better banks around who would be pleased to have your money.

So far so good. Staff at call centre helpful and friendly and appear to be well trained. Seems to take longer to get money transferred out of my account than in but other than no gripes. Card is sexier than my co-op card and all the better for not having sort code on!

whenever i want to see my money, log into the app and approve something, i have to jump over 49,314 hurdles. i forget my password and bought a new phone so need to get into my app... id like to reset my password, no sorry you cant reset because thats a silly idea. what idiot created the online banking system????? impossible to use and downright stupid to reset a password... I WAIT WEEKS FOR A DUMB CODE THAT DOESNT EVEN WORK WHEN I RESET SO NOW I HAVE TO WAIT SEVERAL MORE WEEKS FOR YOUR RUBBISH LETTER. guaranteed by the time i get into it ill have overdrawn charges because i have no idea what my sort code is to transfer money into it because ITS NOT ON THE CARD! WHO THOUGHT THAT WAS A GOOD IDEA TOO????? useless bank, just never go near them with a 38KM barge pole... PLEASE save yourself the pain...

Local ATM been out of service for around 6 weeks which has put pressure on elderly locals. I have been following up with daily calls and complaints to no avail. All my calls and chats now seem to draw a blank and assurance of call-back never happens. Invergordon is a major cruise port! Get a move on RBS and please make your intentions local knowledge. If in doubt I have most attempts to make contact recorded and logged. Customer support system is a total disgrace. When you get down to specifics they have no option but to drop the chat. CEO needs to be held to account. Contact details for CEO not available.

Just spent 40mins on the phone this morning firstly to an absolute wahoo female who hadnt a clue. A simple request to transfer money from one rbs account to another in my name. Couldnt do it. Asked to speak to a manager who was just the same, couldnt do it either 😂 talked to her about making a complaint and low and behold they made the transfer. Told both they needed retraining. Where does rbs find these people??

I had a reason to phone R B S recently and I found their staff to be helpful and sympathetic while still remaining very professional , I would not hesitate to recommend them to anybody . I love them they treated me with respect when I needed it , thank you Royal Bank of Scotland ...

RBS are a complete joke...incompetent in so many ways....Avoid and get a Starling account.

Don't bother ringing them . I was on phone for 20 mins then put thro to someone else then cut off . Finally got to speak to somebody but couldn't upstand a word they were saying. I shall be cancelling my account

Awful service! Avoid at all costs - lady I spoke to last week was SO unhelpful and clearly had an attitude problem, v large lady in a grinch Xmas jumper - spent most of her time chatting to colleagues and then bumbled over and made you feel a complete nuisance standing at counter! RBS F/K need to seriously consider removing this individual as gives a v bad impression to this branch...

Absolutely shocking do not get a mortgage with RBS. They make you carry out two payments in the one pay packet if you need to change your direct debit date. The customer service is absolutely appalling and condescending. You can’t actually speak to anyone and tell you you’ve missed a payment date even though they will change the direct debit date and ‘everything is automatic’ vile. I’m so upset I cannot believe this. Now I need to sit in my newly purchased flat in the cold and dark as they’ve demanded over half my salary to change my direct debit date. Don’t put your customers into difficulty. Simple. This is why people move away from traditional banking and switch to banks that are for the customers not the heads of departments that get a nice tidy Christmas bonus. Bah humbug on the first of December. Absolutely distraught

This bank is appalling. No customer service and, in the name of security, constantly interfering with the customer's operations. I went through a 30 minute inquisition to justify a transfer to another UK bank in my own name. A payment to (no less than) Apple was refused because their bank policy decided it might be a scam. I had to go through the financial ombudsman to find out the latter since the bank refused to say why the payment was refused. A total disaster.

Absolutely diabolical service. Gone to first direct instead. Much quicker, better, cleaner, "21st century" banking....