Royal Bank of Scotland Business Arvostelua 

I think I have to give one star but they are not that good. Worst bank in the U.K. No wonder the tax payer had to bail them out when they went bust.
My elderly Mum had dementia.
Doesn’t know day from night.
I took power of attorney a couple of years ago and went to the short hours and long queues branch in Milngavie to explain how I would now need to take her account over.
They advised of a second document that they would require from the lawyers. I gathered this second document and joined the branch queue to present. It took forever copying driving licenses until bills and the legal papers. I was assured everything was in place and a card would be issued in my name. I went back the following week to question where the card was.
I was assured they checked and it was in hand and would be with me shortly.
I called their contact number in Middlesbrough who advised me that there is nothing on the system related to my visits or requests yet I know they cancelled my Mum’s card.
Why would they do that if they have no records relating to it.
I asked for a phone number to discuss this with the branch but they refused.
I asked if the branch would call me and they said they would make the request but you guessed it, no one called 3 Days later.
I am now in hospital with stress related heat problems and on calling Middlesbrough they suggest I go to branch as the don’t have numbers for branches. Anyone stupid enough to believe that.
Next to dispatch me they want my Mum’s security details and I know that my Mum never once set up security details with anyone as she went to branch every time she was able.
End of call RBS don’t give a damn about customers. They know it’s impossible to draw money out of the account as there are no active cards and they seem very pleased about that.
Health willing the account and a substantial sum receiving Zero interest will be receiving 5.5% interest in CHASE BANK. I use CHase and their customer services answer you every time in 2-3 minutes.

Most unreliable bank ever sent me a letter out of blue that we are closing your account so o decided to switch and RBS also has problem with just because they want to close my account they wont even let me switch to another bank simply the most rubbish bank ever

Don’t trust this bank with your money!
I took out a one year fixed term savings account with them with £3000 I had put by to pay a bill that was coming up in a years time , paid the money in no problems, could see it there on my online banking app so forgot about it for a year , over that time nothing happened or changed on the account, zero interest was added , I assumed it would be totalled up and added at the end of the year . When the year was up still nothing was added to my account and no correspondence from the bank either , so as my bill was due to be paid and the savings had been in the account for over the year by one week I closed the account up and transferred the money back to my current account assuming I would get the £3000 plus interest which should of been around £140 , oh no how wrong! They sent me £2960 , I tried to speak with them to find out what happened but it was impossible to get through to a real person, I had to deal with the stupid “Bot” which just kept going round in circles with the questions! Anyway after a couple of days I eventually managed to speak with a human , naturally my blood pressure was rather high by now , anyway it turns out this rather unhelpful human was insisting that my “one year fixed term saver account “ has to run for just over 13 months, and that as I had “ closed the account early “ I got zero interest and a penalty fee for closing it early ! I tried to explain to this person that it was wrong and that one year only has twelve months and that the interest should of been paid into my account monthly as per their small print and that nowhere in said small print does it state that one year is actually 13 months! He didn’t seem to understand this and just kept stating I had closed it early even though he agreed it was open for 12 mouths and 1 week !
Never again will I use this bank and I wouldn’t recommend you do , they have practically zero actual branches to go into and it’s virtually impossible to speak with a human on the phone ! AVOID AVOID AVOID

Pathetic service given how much banks make

Had an issue after closing my account with them (not closed because of any issue with RBS though) but it was dealt with brilliantly by the complaints department (specifically Sally) and they went above and beyond, especially considering I had already closed my account. Wouldn’t hesitate to bank with them again in future, thank you.

Wonderful bank.......if you enjoy endless calls listening to hold music (once you navigate the ridiculous menu), repeating your request to countless people and chasing up your initial request.
Despite countless promises I have received no communication, and when I asked if someone could call me back the employee hung up on me.
Not impressed. RBS has morphed from a very good bank to an abysmal one.
Take your custom elsewhere.

RBS took my money from the 12th of May 2024 as I sent an International Transaction to teh US. This should have taken 2-4 days. The long and short was the person in the US have not erceived the transaction up to 7 days after I sent it. I called and tried to help from teh APP - the whole team was useless. After reviewing the receipt they sent me, I realised that the beneficiary's account number was written incorrectly on the reciept, but the routing details and everything else was accurate. I have sent a similar transaction before so I doublt this was my error. Anyhow, I followed their advice and changed the details (I did not received any updated receipt or written correspondence of this, as RBS informed they cannot do this, I justhave to take their word for it). Another week has passed and the person in the US still have not received the money - I was told because I asked them to change the bank details to the correct one, there is an open investigation that has been logged and I need to wait 5 working days before I can ask back for the money. On top of this, I need to pay £25 for this to be done and they cannot guarantee teh time I will get the money back or the amount Called again today and spoke to Nathan in customer services who was totally useless, tried to separate himself from his organisation telling me that he wasn't the one I spoke to before; and I am still waiting for RBS to recall this transaction and give me my money back - Take your business and money elsewhere...no local branches and useless people on the

Absolutely shocking bank did nothing to help me

Disgusting bank. Won't let you buy expensive items. transfer or invest money. You just lost a high value customer.

I’ve had a business account frozen twice in the last 6-7 weeks. On the first occasion it was business profile issues (though they never asked for any details). It took over two weeks to reestablish access.
They did it again this week - they can’t tell me why this time. I was assured (again) that the issue had been “escalated” but would still take “2-3days” to get access again. It has not happened.
I’ve been told that the team “can’t cope with the number of cases”. On the first occasion I was told that no one more senior was available to help because the individual had knocked off early for the weekend.
My complaint was met with a response as that said they would respond after 15 working days - they did, to say that they needed another 20 working days.
Is RBS broken?
Addendum - nine days later I am no further forward. RBS admit that they have “dropped a clanger” but appear unable to rectify their error. Today I was promised action “ within hours”. As they near closing time their is no change.

Now then what can I say about this? Well I’ve been told by my mother that the rbs no longer exists. Instead it’s now the NatWest bank, who’ve taken over it, this came as a bit of a surprise. Cos I’ve been trying to get some money back from Wellnee (see previous review). But was told that they needed some details about my account which I’m not happy about… namely some thing to do with my direct debits, which like I said I’m not really sure what it’s got to do with the money I’m trying to get back from them (Wellnee)…
Ok thanks for letting me vent on off about this. Don’t know if it’ll help anyone else… but just be aware that rbs aren’t trading under that name anymore…

Bad experience with this bank. My old phone stopped working so my account got disabled when I tried to log in using a new phone. I had to contact them and go through a roundabout process to verify my ID. Even after that, they still asked me to go to a branch, which I haven't had to do for ANY bank since 2017 lol. They said my account would be unblocked within a few hours, but after going back home, it was still disabled. I haven't been able to access the bank to view my payments, savings, or anything for a long time.

The staff are friendly, which is nice, but sadly, their systems are incompetent.

Impossible too reach, automated telephone system that when you finaly get through tells you the lines are busy and boots you off.. I have not been able to talk to anyone for the last few years.

If i try and message them, app times out or page doesn't work.. what is going on with this Bank?.

Having operated my business account with RBS for 15 years, I now have my account frozen resulting in me not being able to pay wages, bills and HMRC direct debits. This is due to needing to complete a Business Overview Review form on a portal which does not work.
In effect I have been put out of business by RBS because their computer system cannot accommodate the information that they themselves require. Having had over 8 hours of telephone conversations to a different person each time my business is still shut down and nobody can help. I have no alternative but to escalate this case to Martin Lewis - money expert and to the wider media. This is clearly another Mr Bates versus the Post Office however in this case RBS business banking.

They are bunch of idiot running bank

please do not buy house insurance from RBS, they lack honesty and integrity. After my house was flooded, among many other things they took away two very expensive bags. As a part of Authenticating them a company was to pick them up at the end of May last year, however when they went to storage place they were found to be lost/ disposed of. RBS apparently conducted their own investigation to find out who had given permission to dispose of them but i heard no more. After that they said they needed paperwork for the bags before they would pay, i didn’t have that as they were bought years ago, hence the reason for the authenticity to be verified by a company. They then offered me £139 for the bags which i refused. All my other items had been settled so were on a list including the bags and i was asked if they could dispose of them, which i said yes in July, but by this time the bags were already lost by the bank.
I then took the case to the ombudsman, its a this point that RBS really play dirty. They lied and said they didn’t lose the bags, they have continued this lie throughout and i gave permission to dispose of bags. The bags were lost in may, i disposed of other items in july.
This is a disgusting company with no morals.

Cashed out my ISA of over £20 grand. Heard nothing for over a week. Called up to ask where my money was, only to be told it was frozen (even though they removed it from my account) as I hadn’t been using it. So I’ve now got to reactivate it and request it again!!! They are an absolute shambles.

Froze my business accounts when I have a business to run, it’s utterly farcical! Bunch of jobsworths wasting my time forcing me to fill out their pointless business profile review. It’s basically do as you are told or else…being a customer for 16 years counts for nothing.

Absolutely disgusting and not helpful and rude staff and will be moving bank as customer who is in crisis with her family have kids and animals was left to evacuate from our homes due fires and can’t seek help

Pretty poor service from RBS. I asked for a balance so I could settle which the promptly gave. Settled, only to discover later that the amount given was incorrect by around £3.50. I have now also discovered there a 2 missed payments on my credit file of this!!! Bare in mind my credit limit was over £10,000 and never missed a payment whilst using it they felt the need to try and destroy my credit for their oversight!!!! I'm disgusted that no one person used common sense and tried to contact me regarding this, I had to find out from a credit agency!! Extremely poor end of service behavior. Avoid