RBFCU Arvostelua 

I would put a 0 if I could. I’ve been with RBFCU for 13 years and several loans paid back all in good standing. Last weekend I got a call from RBFCU stating someone had charged my debt card in Dallas, I verified it was not me then she asked me to verify some other 3 transactions that were mine so she was in my account already’ she proceeded to tell me that over $25,000 had been taken from my account but she was going to help me get it back so she sent me messages to approve that said to my name. I tried to get into my accounts and was locked out, so I started getting suspicious but this came from RBFCU and she knew my transactions so I assumed she was lagit! When I started asking questions and was calling the 24/7 fraud line she then hung up. I never got anyone to answer as their message said they were closed. I called at least 40 times over the weekend. I finally got a hold of them Monday morning after I finally got back into my account after she had taken close to $30,000. 10,000 was from my daughter’s account. They have since denied my claim. I filed a police report and FBI report. They should be able to protect their system but obviously can’t! It was reported to SAPD and on all 3 news stations I was told by them as there were so many scams doing the same thing that weekend. I have hired an attorney and think they should protect their members but they don’t! How is your hard earned money safe? I believe there needs to be a Class Action Lawsuit. Shame on this bank for not protecting us! I will be moving banks soon! Be aware of calls from them obviously people can easily get into their system!

I closed my account with RBFCU on 5/21/2026. Went to my account and noticed it was a negative balance. So I called the bank RBFCU! They put me on hold as they did on 5/21/26. She or he tells me that my account can not be closed due to a negative account that occurred by the bank for overdraft fees. I told them to close my acct asap. They tell me we’re monitoring this and to come into the bank. I am very disappointed with this company. Very unprofessional! I do have a savings account with them and I will be closing that as well. I rather not do business with them. As of today it’s -28 dollars. They will probably close it when they get enough money out of me. Of overdraft fees! Do better RBFCU!

Disappointing customer service. Banker was arrogant, passive aggressive and inefficient. I made a morning appointment and Diana Garza at the Ben White location was 30 minutes late. I explained that I had 30 minutes before I needed to return to work and she seemed to delight in bringing up unrelated issues, trying to slow down the process, and being disrespectful. I have always loved RBFCU. Please don't let Diana Garza drive a wedge between us.

Absolutely garbage. I recently opened an account and transferred a small amount for testing purposes from a bank account I was going to close. Everything went well so I transferred the remaining balance of my account. Boom! Fraud department locks my account. 50 minutes on hold to talk to Carla in the fraud department. Verifies who I am and everything’s good but she flat out refused to unlock my account even though I was verified and answer all security questions etc. first they said someone was trying to transfer a large amount from my account……then I proved that incorrect by letting them know I only originally transferred a few dollars. So after that they went with well we see logins from multiple IP addresses. I said sure. Still not fraud. Unlock my account. She could barely speak enough English to tell me no. Talk to a supervisor right? Wrong. On hold 20 more minutes then I was told no supervisors available. Big surprise right. She said I have to go into a branch which of course is three hours away in another city.

Just be aware this company is complete trash before you even put a dime in. I worked with my bank that I was going to cancel to reverse the large transfer. They can keep the change I left in the account.

Never do business where you can’t walk in the front door.

Worst bank ever. My card was skimmed, then within 30 days. My account had been fraudulent 4 times they did nothing to prevented. But send me extra debit cards that did not arrive and then they canceled those. It took 4 tries to get a debit card. There wasn't getting frauded when I got my stimulus. I was overdrawn in my account and two days passed the thirty day overdrawn limit and they sent my stimulus back to washington. I had a fraud claim. I had several fraud claims. Because I shop online and I was getting ripped off on apparel that I was buying and they initially refused to credit. My account until I showed them pictures and proof that I was being ripped off. I actually had to report them to the consumer financial products board.. When I say this is the worst bank, you could possibly employ in texas.I mean, it is absolutely hands down the worst bank.You could possibly get in texas.

I have been banking with RBFCU for years. Unfortunately, I’m considering changing banks due to their lack of support for their customers. Recently, I had funds stolen from my account. The fraud department did notify me, however, once the information was received and from my understanding resolved, I received a letter in the mail that they were going to reverse the fraudulent charges. I checked my account this morning, and indeed these fraudulent charges were reversed on my account and therefore I’m being held accountable for them. The charges were based in Las Vegas (I’m no where near LV) and with my old bank card, which the information was stolen. They did issue me a new card. You would think they had all the evidence to prove these charges were fraudulent and in fact they reached out to me that the charges were suspicious, and yet, they reverse them?! This is complete negligence and unethical on their part!! I’m definitely looking at other bank institutions to keep my funds to avoid this happening again.

Extremely difficult to get loan from these people my advice avoid the hard inquiry on your credit and go somewhere else

On 4/17/2026, $2980.00 was stolen from my RBFCU account. Even though RBFCU says they provide NCUA insurance, they have denied reimbursement. They have said the facts show I clicked “ALLOW” to approve the transaction on a text they sent me. This is NOT TRUE. I never even saw the texts as I was in deep conversation with “their fraud dept representative”. They want me to believe someone could have called me from their number but they won’t believe that the same someone could have hacked and taken over my phone! My facts are that I received a text from RBFCU followed by a call from their phone # 210-945-3300 (the same # they alway and continuously call me from). Their rep proceeded to guide me to make transactions geared toward stopping and preventing the continued fraud being attempted on my account. When I immediately tried to call RBFCU fraud dept to verify I was talking to them, my hold time was 58 min/58 sec. They finally called me back 1 1/2 hours later from the same # 210-945-3300 they have always and continue to call me from. These facts lead me to believe it was RBFCU who stole my money!
This bank in which I’ve been a member for 14 years has accused me of being complicit in a crime. I have all my money with these people. I have had car loans, home equity loans, cds, money market accounts, checking and saving accounts. I have excellent credit including a well above average credit score. But they are insinuations that I am a thief. They used to be an excellent company but no more. Please stay far away if you want your money to be safe!

Bought a car. Submitted all documents. Later, they sign me up for insurance for a company I never heard of.

Don't work with this bank!

I have been a customer of RBFCU credit cards for more than three years. I have always paid on time, fulfilled all my obligations, and until now had never filed a claim. This was my very first dispute.

I was double charged at Cinemark for the exact same amount, on the same day and at the same time. When I filed a claim with RBFCU Credit Card Services, they told me the dispute would not be approved and refused to refund my money.

The amount was small, but the issue is the lack of support for loyal customers. What kind of trust can you have in a bank that does not stand behind you in the first claim you make after years of responsible use and punctual payments?

I do not recommend it. I would rather bank with institutions that truly support their customers when situations like this happen, especially when someone is clearly charged twice by mistake.

I was told to contact member services because was told RBFCU cared about a over 50 year member charged a $12 fee so they would rather lose a member then give a courtesy fee. WONDER IF THEIR BOARD OF DIRECTORS WOULD AGREE??? THEN WASTED MY TIME TELLING ME TO CONTACT THEM ONLY TO BE TOLD SAME THING!

I am compelled to express my serious dissatisfaction with the level of service provided by the Randolph-Brooks Federal Credit Union branch in Floresville.

I deposited a check and was informed there would be a 7-day hold; however, I was also told that funds are typically made available within approximately 2 business days. I am now on day 6, and the funds remain unavailable with absolutely no communication, explanation, or update.

In an effort to get answers, I contacted customer service and was told I would receive a callback within 2 business days. This is entirely unacceptable given the delay already experienced. At this point, I have been left without access to my funds and without any meaningful response as to why.

The lack of transparency, urgency, and accountability demonstrated by this branch is deeply concerning. Customers should not have to chase down basic information regarding their own money. The absence of follow-through and communication reflects a significant failure in customer service standards.

If you are looking for a reputable and responsive financial institution, I strongly advise you to look elsewhere. Based on my experience, you would be better off going in the opposite direction.

RBFCU online app is pretty awful. We have loans and many accounts through RBFCU. I just called Customer Service was brushed off by them regarding a loan that wasn’t paid but said it was scheduled. Their ATMs never work. And their customer service is pretty awful. she just basically cut me off it to transfer me to loans instead of trying to help me answer my questions. Find a different credit union.

HORRIBLE.. you cannot even imagine lesser customer service. I had several loans with these people and they were handled incompetently, from the very start. They have competitive rates, and that's what made me continue with the process. But they keep asking for the same information, repeatedly (as others have said), and make it very difficult to login each time to provide it. You cannot contact the loan department directly through email - which would be convenient and personable - but instead have to login each time to provide (yet another) snippet of (irrelevant) information. In 48 months of a vehicle loan, I was only late with a payment (postal service) one time, But I received - no joke - 11 (ELEVEN) letters in the mail that my payment was late. Not one email or text message. Unbelievable.

Was supposed to get paid today had bills to pay but they could care less... Called over with no real resolution to members that are still waiting on the direct deposits as of today at 2: 00pm I'm definitely switching banks Because I can't have this in the future where I don't have a backup or nothing is covered in these circumstances. I would look elsewhere because in times like this they don't have a backup for their members in case of outages or delays and direct deposits. Was told to pull out a line of credit which by the way you have to pay interest on that That's not really a real resolution

Had an account with RBFCU for a car loan that I paid off. Left some money in the account but stopped using it. Found out they added an inactivity fee and stole the remaining funds. Never do business with this company.

Do not use this bank. They will deliberately overdraft your account, while even though you have the money, will intentionally restructure your payments to put your entire account into the negative. Screw you guys. I have been banking with yall for over 15 years and you play with my life and money like this.

Omgoodness RBFCU has such great staff members there. I have had Good experience physically at an RBFCU branch as well as over the phone or online. Always have had exceptional customer service. Their branches always delightful, very welcoming and greeted with friendly tellers as well as well mannered security guards. RBFCU have great loan options and helpful/assisting options throughout the duration of the loan. Many other perks when having an RBFCU account. I was assisted recently by Mrs Tracy with my recent loan request. She was a doll! Absolutely wonderful. Full of life. She spoke to me about the counter offers and helped me get a loan repayment installments that fit my needs. Very knowledgeable, credible. Well spoken, easy to understand. Brilliant. Thank you RBFCU for being the best financial institutions available. The motto "Here, you are family" holds golden truth. 💛

I wrote a check for new gutters on my home. It was a large check that is out of usual bill pay amounts. I received a text message and email this morning around Monday, 6am to announce clearing of the check in my account. I am so impressed by RBFCU and their system to alert me to a possible fraudlent check clearing my account the the steps to remedy the situation if necessary.
I also want to commend the RBFCU Bulverde branch. They ARE customers service oriented. They go out of their way to help customers in person, in the drive up windows and now with 2 new drive up ATM machines!! The Manager, Elin Garrison has been very helpful to me on serveral occassions. She has a fantastic RBFCU team.

Avoid at all cost. Terrible business They dont like to let you spend your own money, they lock you out of your account all the time for no reason. literally the worst place to keep your money. Staff is mean and rude not helpful. I think they enjoy hurting people. Hospital dates moved back risking lives due to a staff members ego . Go literally any where else