What a well planed and imformative tour, our friendly tour manager (john Barrett) realy new his stuff. Hotel(The Empire Hotel) was very attentive with great selections on the menu. A really good tour... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
We have booked a first holiday with Railtrail. All dealings with the Company so far have been excellent. We feel that the holiday is a little expensive, but until we travel we are unable to provide a... Näytä lisää
Yritys on vastannut
Helpful and concise information given during the booking process. It was nice to speak to someone that I could understand, as most of the call centre staff these days speak at 100 miles per hour!
Yritys on vastannut
When trying to finalise a booking online I had difficulty in finding how to enter the Join n Leave at Hotel option. Hence phoned HQ, the customer sales person was very helpful and did the booking over... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Welcome to Railtrail Tours Railtrail Tours is one of the UK’s leading specialists in escorted holidays by rail. Established in 1979, we have over 45 years of experience in crafting award-winning rail tours that combine comfort, scenery, and cultural discovery – all with the reassurance of an experienced Tour Manager throughout. Departing from your local railway station, our holidays take you on unforgettable journeys across the UK, Europe, and worldwide. From nostalgic steam adventures to luxurious rail cruises and scenic trips through the Highlands, Alps, or beyond, our tours are carefully designed for those who love the romance and relaxation of rail travel. We offer small group holidays with First Class rail travel, quality hand-picked hotels, and expertly planned itineraries. Our specialist Steam Railway Tours are especially popular with enthusiasts, offering rare locomotives, heritage lines, museum visits, and exclusive events that celebrate the golden age of steam. As a proudly family-run company, we take great pride in offering personal service, attention to detail, and a warm, welcoming experience from booking to boarding. Many of our customers return to travel with us again and again, which speaks volumes about the care we put into every tour. At Railtrail, we believe the journey should be just as memorable as the destination – and we look forward to welcoming you aboard soon.
Why Travel with Railtrail
Yrityksen kirjoittama
- Award-Winning Holidays by Train in the UK, Europe & Worldwide
- Our Promise to You At Railtrail Tours, we believe the journey should be just as memorable as the destination. Since 1980, we have been creating award-winning escorted rail holidays that combine comfort, scenery, and discovery. Every Railtrail holiday is fully escorted by an experienced Tour Manager, giving you peace of mind from start to finish. We do include First Class rail travel where possible, carefully selected hotels, and itineraries that blend iconic railway journeys with fascinating excursions. Whether you dream of steam locomotives and heritage railways, a scenic cruise through the Highlands, or a grand European rail adventure, we take care of every detail so you can simply relax and enjoy the experience. As a family-run company, we pride ourselves on personal service and have built a loyal community of travellers, many of whom return year after year. With thousands of happy customers and excellent reviews, you can book with confidence knowing you’re in safe hands.
Book with Confidence – Our Railtrail Guarantee
Trusted since 1980, we promise every journey is fully protected and expertly escorted.
At Railtrail Tours, your peace of mind is our priority. Every holiday you book with us is financially protected, so you can travel with complete confidence. Our tours are fully escorted by experienced Tour Managers who are there to support you throughout your trip, ensuring that everything runs smoothly. We carefully select quality hotels, plan seamless rail connections, and create unique itineraries that blend unforgettable railway journeys with cultural highlights. As a family-run business, we take pride in personal service and attention to detail. Should the unexpected happen, our friendly UK-based team is here to put things right. That’s the Railtrail Guarantee.
Yhteystiedot
21 The Smithfield Centre, ST13 5JW, Leek, Yhdistynyt kuningaskunta
- 01538382323
- enquiry@railtrail.co.uk
- www.railtrail.co.uk
Award-Winning Escorted Rail Holidays
4,7
Erinomainen
321 arvostelua
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very quick response on booking queries…
Very quick response on booking queries :-)
Details and instructions after online booking send very quickly and easy to follow
24. helmikuuta 2025
Vastaus yritykseltä Railtrail Tours Ltd
We greatly appreciate your five-star rating. We look forward to welcoming you on your Railtrail Tour in 2025.
Good rail holidaysClear instructions and full details of…
Clear instructions and full details of the trips
25. helmikuuta 2025
Vastaus yritykseltä Railtrail Tours Ltd
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We look forward to welcoming you on your upcoming Railtrail Tour.
No problems - just solutions!
So far I have only got to the booking stage of my holiday, but from the first phone call I have received extremely pleasant, really helpful and professional attention.I feel confident that the rest of the process, and the actual holiday will prove to be as equally well handled.
13. helmikuuta 2025
Vastaus yritykseltä Railtrail Tours Ltd
Thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. We look forward to welcoming you on your Railtrail Tour in the near future.
Special upgrade for a single person.
I attempted to book the tour of the Scilly Isles for July, travelling as a single person.
However, all single rooms had been allocated. The agent offered to contact the hotels and see whether I could be upgraded to a double.
This was agreed, but with a supplement being added.
I was happy to accept the supplement at this time. This upgrade was arranged very quickly.
I am very pleased with the outcome.
18. helmikuuta 2025
Vastaus yritykseltä Railtrail Tours Ltd
We greatly appreciate your five-star rating. It’s fantastic to know that you had a wonderful experience with us. We look forward to welcoming you on your Railtrail Tours in the near future.
Excellent friendly service.
17. helmikuuta 2025
Vastaus yritykseltä Railtrail Tours Ltd
We greatly appreciate your five-star rating. And look forward to welcoming you on your Railtrail Tour in 2025.
Travelling from NZ
Travelling from NZ and making arrangements from NZ was not difficult. Excellent communication and understanding of my particular position was appreciated.
3. helmikuuta 2025
Vastaus yritykseltä Railtrail Tours Ltd
Thank you for taking the time to leave us a four-star review. We’re glad to know that you had a positive experience with us. Your feedback is valuable, and we’re always striving to improve. If there’s anything specific you think we could do better, please feel free to share.
Easy to contact
Easy to contact, by phone; not a lot of those nowadays. It’s good to speak to someone and not have to play with the internet all the time.
28. tammikuuta 2025
Vastaus yritykseltä Railtrail Tours Ltd
We are so grateful for your kind words and the wonderful feedback. . We look forward to welcoming you on your Railtrail Tour in 2025.
extremely helpful telephone officer who…
extremely helpful telephone officer who made the booking painless and went over and beyond to accommodate our needs
11. helmikuuta 2025
Vastaus yritykseltä Railtrail Tours Ltd
We are so grateful for your kind words and the wonderful feedback. We look forward to welcoming you on your Railtrail Tour in 2025.
If Trains are your crack, RailTrail is a good choice of dealer.
It does just work, hotels in the right place of the right standard, journeys pensioners can cope with the connections, guides who make it happen regardless of the real world interfering. We have done 4 and enjoyed the experience enough to book more. The group sizes are big enough to find people to share the spare time with but not so the whole day is head counting. You can choose full fat train spotting or holidays with some city touring blended. The only thing I would say is read the itinerary before you book as we have had people finding a daily steam train excursion too much or that a couple of days exploring cities rather than a steam train ride an issue but that is down to read what you are signing up for rather than RailTrail getting it wrong IMHO.
9. helmikuuta 2025
Vastaus yritykseltä Railtrail Tours Ltd
We greatly appreciate your five-star rating. It’s fantastic to know that you had a wonderful experiences with us. We look forward to welcoming you on your Railtrail Tour in 2025.
The holiday was explained well to…
The holiday was explained well to ensure it was suitable for us. All admin went really smoothly.
10. helmikuuta 2025
Vastaus yritykseltä Railtrail Tours Ltd
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We look forward to welcoming you on your Railtrail Tour in 2025.
You are dealing with humans (not IT systems)
RailTrail responding promptly after my initial contact.
Their processes are straightforward and I look forward to my first trip with them.
It’s great to communicate with a human being.
17. helmikuuta 2025
Vastaus yritykseltä Railtrail Tours Ltd
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. We look forward to welcoming you on your Railtrail Tour in 2025.
extremely helpful on the phone and…
extremely helpful on the phone and quick receipt of paperwork very organised
16. helmikuuta 2025
Vastaus yritykseltä Railtrail Tours Ltd
Thank you for taking the time to leave us a five-star rating! We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We look forward to welcoming you on your Railtrail Tour in 2025.
Easy to deal with
5. helmikuuta 2025
Vastaus yritykseltä Railtrail Tours Ltd
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We look forward to welcoming you on your Railtrail Tour in 2025.
We have had 3 Holidays with Railtrail
We have had 3 Holidays with Railtrail, 2 in Europe and 1 in Scotland. 2 more booked for 2025, 1 in England and 1 in Switzerland. Every holiday has been packed full of interest. The hotels have all been excellent, and because of the holiday type, close to a railway station for convenience. It is always nice to travel in limited numbers with people of like minded interests. The tour managers are excellent. It is also good to have some freedom to do independent things as time allows. Booking has always been straightforward and the office staff only to willing to give advise if required. First class holidays.
10. helmikuuta 2025
Vastaus yritykseltä Railtrail Tours Ltd
Thank you for your wonderful review! We’re delighted to hear about your positive experience with the three Railtrail Tours you have been on. We always endeavour to provide our customers first class rail holidays and cannot wait to welcome you on your Railtrail Tour in 2025.
Good knowledge from Phil
Good knowledge from Phil. He understood all questioned asked.
30. tammikuuta 2025
Vastaus yritykseltä Railtrail Tours Ltd
We greatly appreciate your five-star rating. We pride ourselves on our customer experience and it makes all our hard work feel rewarded. We look forward to welcoming you on your Railtrail Tour in 2025.
This is the first time I will travel…
This is the first time I will travel with Railtours but so far impressed with the handling of the booking process
5. helmikuuta 2025
Vastaus yritykseltä Railtrail Tours Ltd
We greatly appreciate your five-star rating. It’s fantastic to know that you had a great booking experience with us. We look forward to welcoming you on your Railtrail Tour in 2025.
Everyone is very helpful and friendly…
Everyone is very helpful and friendly and courteous.
5. helmikuuta 2025
Vastaus yritykseltä Railtrail Tours Ltd
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We look forward to welcoming you on your Railtrail Tour in 2025.
Excellent booking agents
Our booking experience was first class. Both of the agents were friendly and helpful, checking up to ensure we were given the right information. Hopefully the trip will be as good!
2. helmikuuta 2025
Vastaus yritykseltä Railtrail Tours Ltd
Thank you so much for taking the time to leave us a 5-star review. It’s fantastic to know that you had a great booking experience with us. We look forward to welcoming you on your Railtrail Tour in 2025.
Excellent service booking a holiday
The phone is answered quickly by someone who is helpful . The booking process is easy.
30. tammikuuta 2025
Vastaus yritykseltä Railtrail Tours Ltd
We greatly appreciate your five-star rating. It’s fantastic to know that you had a great booking experience with us. We look forward to welcoming you on your Railtrail Tour in 2025.
I found it very easy to book a trip by…
I found it very easy to book a trip by telephone. The loyalty points I had from previous trips were deducted from the cost of the trip.
6. tammikuuta 2025
Vastaus yritykseltä Railtrail Tours Ltd
We greatly appreciate your five-star rating. Our loyalty points scheme does help to save monies from your next trip and we are glad that you have used your points against your next holiday. We look forward to welcoming you on your Railtrail Tour in 2025.
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