What a well planed and imformative tour, our friendly tour manager (john Barrett) realy new his stuff. Hotel(The Empire Hotel) was very attentive with great selections on the menu. A really good tour... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
We have booked a first holiday with Railtrail. All dealings with the Company so far have been excellent. We feel that the holiday is a little expensive, but until we travel we are unable to provide a... Näytä lisää
Yritys on vastannut
Helpful and concise information given during the booking process. It was nice to speak to someone that I could understand, as most of the call centre staff these days speak at 100 miles per hour!
When trying to finalise a booking online I had difficulty in finding how to enter the Join n Leave at Hotel option. Hence phoned HQ, the customer sales person was very helpful and did the booking over... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Welcome to Railtrail Tours Railtrail Tours is one of the UK’s leading specialists in escorted holidays by rail. Established in 1979, we have over 45 years of experience in crafting award-winning rail tours that combine comfort, scenery, and cultural discovery – all with the reassurance of an experienced Tour Manager throughout. Departing from your local railway station, our holidays take you on unforgettable journeys across the UK, Europe, and worldwide. From nostalgic steam adventures to luxurious rail cruises and scenic trips through the Highlands, Alps, or beyond, our tours are carefully designed for those who love the romance and relaxation of rail travel. We offer small group holidays with First Class rail travel, quality hand-picked hotels, and expertly planned itineraries. Our specialist Steam Railway Tours are especially popular with enthusiasts, offering rare locomotives, heritage lines, museum visits, and exclusive events that celebrate the golden age of steam. As a proudly family-run company, we take great pride in offering personal service, attention to detail, and a warm, welcoming experience from booking to boarding. Many of our customers return to travel with us again and again, which speaks volumes about the care we put into every tour. At Railtrail, we believe the journey should be just as memorable as the destination – and we look forward to welcoming you aboard soon.
Why Travel with Railtrail
Yrityksen kirjoittama
- Award-Winning Holidays by Train in the UK, Europe & Worldwide
- Our Promise to You At Railtrail Tours, we believe the journey should be just as memorable as the destination. Since 1980, we have been creating award-winning escorted rail holidays that combine comfort, scenery, and discovery. Every Railtrail holiday is fully escorted by an experienced Tour Manager, giving you peace of mind from start to finish. We do include First Class rail travel where possible, carefully selected hotels, and itineraries that blend iconic railway journeys with fascinating excursions. Whether you dream of steam locomotives and heritage railways, a scenic cruise through the Highlands, or a grand European rail adventure, we take care of every detail so you can simply relax and enjoy the experience. As a family-run company, we pride ourselves on personal service and have built a loyal community of travellers, many of whom return year after year. With thousands of happy customers and excellent reviews, you can book with confidence knowing you’re in safe hands.
Book with Confidence – Our Railtrail Guarantee
Trusted since 1980, we promise every journey is fully protected and expertly escorted.
At Railtrail Tours, your peace of mind is our priority. Every holiday you book with us is financially protected, so you can travel with complete confidence. Our tours are fully escorted by experienced Tour Managers who are there to support you throughout your trip, ensuring that everything runs smoothly. We carefully select quality hotels, plan seamless rail connections, and create unique itineraries that blend unforgettable railway journeys with cultural highlights. As a family-run business, we take pride in personal service and attention to detail. Should the unexpected happen, our friendly UK-based team is here to put things right. That’s the Railtrail Guarantee.
Yhteystiedot
21 The Smithfield Centre, ST13 5JW, Leek, Yhdistynyt kuningaskunta
- 01538382323
- enquiry@railtrail.co.uk
- www.railtrail.co.uk
Award-Winning Escorted Rail Holidays
4,7
Erinomainen
320 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Viewed my holiday online which was an…
Viewed my holiday online which was an easy process.
Booked with ease and received comfomation quickly with additional form to complete & return. All was easy to do.
24. huhtikuuta 2025
Vastaus yritykseltä Railtrail Tours Ltd
Thank you so much for taking the time to leave us a 5-star review. We look forward to welcoming you on what we are sure will be a most enjoyable holiday.
Vastaus yritykseltä Railtrail Tours Ltd
Thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. We look forward to welcoming you on what we are sure will be a most enjoyable holiday.
Good to speak to knowledgeable staff…
Good to speak to knowledgeable staff who helped me through the booking process with ease.
8. huhtikuuta 2025
Vastaus yritykseltä Railtrail Tours Ltd
Thank you so much for taking the time to leave us a 5-star review.
Answered all my queries with patience.
24. maaliskuuta 2025
Vastaus yritykseltä Railtrail Tours Ltd
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We look forward to welcoming you on what we are sure will be a most enjoyable holiday.
I found Marie very efficient
I found Marie very efficient, kind and understanding as I was worried about my elderly dog and leaving her. She kindly replied to my email when I told her Heidi was no longer with me. She also arranged my travel from Bognor as I didn't feel able to do it at the time.
3. huhtikuuta 2025
Vastaus yritykseltä Railtrail Tours Ltd
Thank you so much for taking the time to leave us a 5-star review. We pride ourselves on our customer experience and it makes all our hard work feel rewarded when you you say such gracious words.
Easy to book
22. maaliskuuta 2025
Vastaus yritykseltä Railtrail Tours Ltd
We greatly appreciate your five-star rating. We look forward to welcoming you on your future Railtrail Tour.
Vastaus yritykseltä Railtrail Tours Ltd
Thank you for taking the time to leave us a five-star rating! We look forward to welcoming you on what we are sure will be a most enjoyable holiday.
First time using Railtrail
I booked online which was very easy and straightforward. There was a minor query which was resolved witha quick call. The booking was quick and efficient with very professional staff.
15. maaliskuuta 2025
Vastaus yritykseltä Railtrail Tours Ltd
Your review means a lot to us. We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We look forward to welcoming you on what we are sure will be a most enjoyable holiday.
Booking was fairly easy to follow
3. maaliskuuta 2025
Vastaus yritykseltä Railtrail Tours Ltd
Thank you so much for taking the time to leave us a 5-star review. We look forward to welcoming you on your future Railtrail Tour.
happy holidayan other booking made with Railtrail…
an other booking made with Railtrail and easy as normal with helpful staff.
14. maaliskuuta 2025
Vastaus yritykseltä Railtrail Tours Ltd
Thank you for taking the time to leave us a four-star review. We’re glad to know that you had a positive experience with us. Your feedback is valuable, and we’re always striving to improve. If there’s anything specific you think we could do better, please feel free to share. We look forward to welcoming you back on a Railtrail tour.
Very efficient but friendly and helpful.
3. maaliskuuta 2025
Vastaus yritykseltä Railtrail Tours Ltd
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We look forward to welcoming you on what we are sure will be a most enjoyable holiday.
Superb service
Superb service - again! All the relevant information was given, in a helpful way. Also: a very prompt ‘phone call back about one specific query. Thank you, Marie.
5. maaliskuuta 2025
Vastaus yritykseltä Railtrail Tours Ltd
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. We look forward to welcoming you on your Railtrail Tour in 2025.
Booking online was smooth and…
Booking online was smooth and efficient. I hope the holiday is as well arranged
7. maaliskuuta 2025
Vastaus yritykseltä Railtrail Tours Ltd
We greatly appreciate your five-star rating. We’re thrilled that you had a positive experience with us We look forward to welcoming you on your Railtrail Tour in 2025.
The booking was very good don't know…
The booking was very good don't know about the holiday yet as we haven't been will review when completed
25. helmikuuta 2025
Vastaus yritykseltä Railtrail Tours Ltd
Thank you for taking the time to leave us a four-star review. We’re glad to know that you had a positive experience with us. Your feedback is valuable, and we’re always striving to improve.
This was my first trip due to having…
This was my first trip due to having autism I was quite worried every on was so lovely and helpful I had a fabulous time have booked a new trip for September
7. helmikuuta 2025
Vastaus yritykseltä Railtrail Tours Ltd
We are glad that you enjoyed your tour in February and have booked another tour in September. Thank you for you five star review it means a lot to us. We can't wait to welcome you on your tour later on in the year.
Easy to navigate
Website easy to navigate, had a couple of queries - easily remedied! Love the personal touch, thank you Phil for your help!
25. helmikuuta 2025
Vastaus yritykseltä Railtrail Tours Ltd
Your review means a lot to us. We always strive to give our best to help our clients and our customer service team are her to answer any queries that you have during and after the booking process. We will always be here for that personal touch.
Really helpful staff that helped us…
Really helpful staff that helped us model the perfect girls break to Switzerland
4. helmikuuta 2025
Vastaus yritykseltä Railtrail Tours Ltd
Thank you so much for taking the time to leave us a 5-star review. Providing exceptional experiences is our top priority. We look forward to welcoming you on your Railtrail Tour in 2025.
Excellent
Excellent - notified me of the change of date, gave me £50 reduction and a further reduction as a loyal customer.
Roger
28. helmikuuta 2025
Vastaus yritykseltä Railtrail Tours Ltd
We greatly appreciate your five-star rating. It’s fantastic to know that you had a wonderful experience with us. We look forward to welcoming you on your Railtrail Tour in 2025.
Vastaus yritykseltä Railtrail Tours Ltd
Thank you so much for taking the time to leave us a 5-star review. We look forward to welcoming you on your Railtrail Tour in 2025.
Very quick response on booking queries…
Very quick response on booking queries :-)
Details and instructions after online booking send very quickly and easy to follow
24. helmikuuta 2025
Vastaus yritykseltä Railtrail Tours Ltd
We greatly appreciate your five-star rating. We look forward to welcoming you on your Railtrail Tour in 2025.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.