Quality Part X LTD Arvostelua 

A good used-car buying experience in Stevenage, staff are helpful and friendly, both during enquiries, through buying and in after sales. The car was well prepared for sale, all buying options were explained well so you could make informed decisions. Will recommend to others, thank you

Generally a good experience. The car is great so far and the second one we looked at. Polite staff, didn't feel overly pressured into buying warranty/ add ons and our enquiry about stocking finance was answered quickly. The only problem was the first car had a mechanical issue that wasn't picked up until the day we were viewing and as a result we travelled ~1 hour and were not able to see the car, maybe this could have been checked earlier.

I just bought my first car from Wasi we recieved amazing service and a great deal.

Asked for a holding fee and never returned it. Horrible customer service. Nothing but lies over the phone. Avoid like the plague.

Never got my holding deposit back. Just promises. Thieves

Bad customer service

I had a great experience with Quality Part X LTD. The team was friendly, professional, and genuinely eager to help. They made the process smooth and stress-free, and I felt well taken care of throughout. Highly recommended for anyone looking for excellent customer service!

Wasi
Wery frendly and helpful

The service was exceptional and the car, exactly as I expected. I didn't really expect to leave with the car but I did.

Quality part x staff were very friendly and accommodating in helping me find a suitable vehicle and getting my finance. I would fully recommend Quality part x and the staff if you are looking for a new vehicle. Thank you guys : )

I bought a Hyundai Tucson from QPX in September 2025 after paying £100 deposit for a hold on the vehicle. From the beginning, the sales person was impatient and reluctant to let me take the car on a test drive, insisting that the car was "AA approved" I insisted I wanted to test drive and it was only for approx 2 minutes outside, at his request. I felt rushed and when I wanted to look at other cars to be sure in my choice, he said that this car had been secured for me and he would need to take it back and start the process again. After much reassurance made from this salesperson that this car was a good purchase and has passed a recent service and was "AA approved", I bought it and drove it home the same day. I was with my daughter and grandson and had to drive a hour and a half home to London. On the way, I noticed that the 2nd gear kept popping out of the gear shift and I had to keep moving it back. I was immediately alarmed but wondered if this was because I was not use to the car or if it was me not putting it into gear properly. I got home by having to hold the gear in place when it kept popping out. The next day I took it for a drive and the same thing kept happening except this time it was also popping out of 3rd gear and making a crunching sound. I contacted QPX and my calls went unanswered when put through to aftersales. Eventually I spoke to Omar from Aftersales who told me that he could get the car checked by their team and that it would need to be collected. I wanted to know why this was happening especially given the main reason I decided to purchase a car from them was the security of it being "AA approved" I was back and forth with Klaudia from aftersales, trying to get someone to collect this car for a duration of a week and eventually it was collected. I was told 2 days later that the gearbox needed to be replaced. I couldn't believe it! I bought this car outright and was told it had passed all checks and had been serviced and now to be told that there was such a major fault. I immediately informed Klaudia that I was returning the car and wanted a full refund. I was offered the opportunity to purchase another car from their dealership, which I declined. I had asked for a copy of the service certificate several times, including on the day but never recieved it.
I eventually received my refund after sending back the keys and green slip and had to cancel my insurance and parking permit. I have been waiting for a refund from DVLA for the road tax I paid for on the day of purchasing this car and was told by QPX that they notified DVLA that the car was returned to trade and I would recieve a cheque from them. After weeks of waiting and asking Klaudia for the date she notified them, she did not share this with me and has now stopped communicating. I managed to email DVLA yesterday and they told me that I had not been added to their list by QPX and so I would have to complete a form with my details and vehicle information. I hadnt recieved the log book from DVLA as QPX had not sent it off in that time I bought it and so they just kept the log book. DVLA had no clue I had in fact bought this car. Even though I taxed it in my name, this is not connecting with the information they have as the owner of the car.
This has been a complete shambles from start to finish and I would seriously advise you against purchasing a car from this dealership as the "AA approved" status mean absolutely nothing! It's a false claim and they have cars sitting there faulty and sales just want to ship them out fast. You just cannot trust what you will be told and its a gamble I would never recommend you take.

Great experience at Quality Part X Stevenage branch, buying and part exchanging. Very friendly staff. Would highly recommend.

I bought my son his first car from this dealer thinking the AA approved logo would offer some reassurance. One week after buying the car I noticed the front discs were very thin and rusty so took the car to Halfords to replace them. Halfords told me the front discs and pads were the worst they had ever seen. So much for AA approval.

The members of staff are friendly and our experience have been smoothly managed by competent sales person with their good knowledge with the vehicle and made our mind at ease knowing that the vehicle has been looked after well and within AA standards. We were given NHS discount which made it more worthwhile.

Really friendly and helpful. Great experience and the car is perfect, just what I wanted. Thanks :)

I just purchased Mercedes E-Class. Once you gave paid they would never respond back for anything ,all they pass to someone else lie to you.
For me, the lie was to do with me missing an ev cable which supposedly came with vehicle. It was missing and they never bothered afterwards to sort this out despite my many calls and emails. Be careful because this customer service is absolutely appalling.

Would highly recommend!

This dealership has the friendliest staff and the nicest cars! My sales associate was Anis, and he was so professional and kind. This was the best experience.. honestly I cannot recommend this dealership more. Top cars, top staff!!

****WARNING!!!****
DO NOT BUY FROM THIS COMPANY!!
I purchased a Renault Kadjar - MA20HSG, in September this year, I was told it had service history and two keys. In actual fact in only had one service document (completed by the dealership) no service book and one of the two keys they gave me turned out to be a fake and was just the casing of a key!!!

I had my mechanic check the car over in the first few days after purchase and he confirmed there were 35 electrical faults and the entire drivers side of vehicle had been involved an accident (which wasnt declared to the insurance company!)
The dealership would have known about all of this when they sold me the car, and even though they knew this car would be used for a family with young children they did not care and did not disclose that the car had been involved in an accident!
I returned the car within 14 days and spent the next two months having to fight for the agreement to be cancelled. They even refused to refund £2k which i had paid upfront for the warranty!! It was only when I threatened the company with Court proceedings that they finally refunded my money.

I would avoid this company at all costs!! They cannot be trusted!