Qualia Life Sciences Arvostelua 

Vastaus yritykseltä Qualia Life Sciences

Päivitetty 6.1.2026

We’d like to provide additional context for clarity due to this unfair review. The order was placed on December 1 and shipped internationally from the U.S. to Australia. As noted on our website, international deliveries may take up to 22 days.

The concern arose around customs fees assessed. By regulation, international shipments require that the retail value be declared on customs documentation.

Although the shipment was scheduled to arrive on time, it had been held up due to the customers concern that the declared value on our customs form was incorrect. The customer asked that we change the invoice however we are not able to misrepresent information.

During this time, our team worked directly with the warehouse to pause delivery and explore possible solutions. While attempting to assist, our support team was met with discouraging and disrespectful language. We have since canceled the original order and shipped a second shipment to appease the customer's concern.

We understand that international shipping and customs processes can be frustrating, and we genuinely tried to help within the limits of applicable regulations. While we made every effort to assist, we understand that our solution did not meet her expectations. We hope she finds a supplement company that's a better fit for her moving forward.

EDIT: The new shipment is scheduled to deliver Jan 12. While we do not agree on the outcome, we respect your perspective. We've shared everything we can on this matter and will step back from further public discussion.

With gratitude, Team Qualia

Vastaus yritykseltä Qualia Life Sciences

16.12.2025

Hi Liselotte,

While we appreciate customers providing genuine, truthful feedback on our products and service, we are disappointed to see that you've suggested we were unconcerned about the damaged seal despite us conducting a thorough investigation of the issue (by checking the lot number and exp date for any other complaints, and found zero, which we shared with you in our discussion) as well as providing you with a full refund on the entire $600+ order that you did not return from February of 2024. Since you were refunded, per your request, for the full order despite the damaged seal on one of six items in the order, we are confused as to why you are sharing your frustration that a credit of $25 is not enough. We would not replace an already refunded product nearly two years after this order was received by you back in February of 2024. The $25 coupon was not the only support we've provided, just an additional gesture of goodwill we offered this week when you reached out to report the damaged item nearly two years after receipt.

We also want to address the comparison you've made here to the historic Tylenol tampering incident. That situation involved criminal interference with over-the-counter medication and is not comparable to our product, our safety practices, or our quality controls. We take product integrity seriously, and your comment suggested a level of danger that is neither accurate nor fair to imply. Even so, we investigated your report thoroughly, and our review confirmed no other issues with that lot.

To reiterate, we care deeply about the safety and quality of our products, as well as the experience of our customers. We understand your frustration and concern regarding the damaged interior seal on your bottle, and are thankful you reached out to alert us of this potential safety issue so we could confirm it was and is not a recurring issue. However, we would appreciate it if you would adjust your review to provide a more fair and accurate representation of the support we've offered you.

Wishing you all the best,
Team Qualia

Vastaus yritykseltä Qualia Life Sciences

16.12.2025

Hi James,

Thank you for your feedback. We’re truly sorry for the delay you experienced with your international shipment. When you reached out to us on November 21, we confirmed that your package was held up in customs clearance, which unfortunately can extend delivery timelines beyond our control. Since the delay had passed the expected timeframe, we issued a full refund as a courtesy. There’s still a chance the package may arrive, as international orders can continue moving after customs release, but we didn’t want you waiting any longer without resolution.

We appreciate your patience and understand how frustrating the experience was. If you decide to order again in the future, we’d be happy to assist.

Vastaus yritykseltä Qualia Life Sciences

16.12.2025

Hi Derk,

Thank you for sharing your feedback. We did want to clarify a few details for accuracy. When your original order was placed on 7/31/25, the Subscribe & Save option was selected at checkout, which is why a renewal order was automatically generated and billed four weeks later on 8/28/25 (not 20 days later as you shared). We understand this can sometimes happen unintentionally, and our team reviewed this thoroughly when you reached out. As soon as you let us know you hadn’t intended to enroll in a subscription, we provided the full order history along with a prepaid return label. Once the product was returned, we issued a full refund. You had noted that the return portal displayed a $1 credit, which can occasionally appear incorrectly during processing, but we did ask you to please disregard this and confirmed you'd receive a full refund on return products. The full refund was issued promptly upon your items being returned. We hope this helps clear up the misunderstanding.

If we can support further, please feel free to contact us again directly as we are always happy to help!

With kindness,
The Qualia Life Sciences Team