I enjoy the feel of the gym it’s friendly other members and staff are helpful and there if you need help. The gym is clean with no unpleasant smells.
Only negative comment is that the exercise mats needs an upgrade as most of them are broken or torn in some way..

I am extremely disappointed with the treatment I received at PureGym Thamesmead, and it has left me with no choice but to cancel my membership permanently.

I attended the gym for my usual workout when a member of staff approached me and told me I was not allowed to train because my trousers were supposedly not appropriate gym wear. I explained that, although they have the appearance of jeans, they are in fact designed specifically for training. Instead of listening, the staff member attempted to touch my trousers to determine the material. I found this completely inappropriate and unacceptable. No member of staff should be attempting to physically inspect a customer's clothing while they are wearing it.

What made the situation even worse was that the staff member refused to identify himself when I asked for his name so that I could make a complaint. I believe customers have the right to know the identity of the staff member dealing with them, especially when a complaint is being made.

Another member of staff, Lacey, was called over, but rather than handling the situation professionally or fairly, she simply supported her colleague without properly addressing my concerns.

To make matters worse, another gym member, who appeared to know the staff member, was allowed to shout at me and speak to me disrespectfully, with no intervention from staff. The staff member also involved other gym members in commenting on my gym wear, which left me feeling embarrassed, intimidated, and let down. In my view, this was unprofessional and highlights the need for better staff training in professionalism, customer care, and handling situations respectfully.

This is not the first time I have experienced unprofessional behaviour from staff at PureGym, but it is certainly the final straw. I now consider PureGym Thamesmead to be a hostile and unwelcoming environment.

As a result of this experience, I have cancelled my membership and will never join PureGym again. I expected to be treated with respect and professionalism, but unfortunately that was not my experience.

Great gym, clean and tidy, good range of equipment and friendly staff. Eve is a great motivational PT.

Its a great gym, the other members are friendly, the staff are a little bit absent or not quite engaging. Some of the equipment is intimidating for a newbie. Wish i could book in to get a PT to show me better form on free weights etc. Regards Jamie

Great training, very attentive and helpful staff as well as a manager who goes the extra distance for the members. Very good and enjoyable group classes with instructors who get you motivated.

It's a nice looking gym, lots of modern equipment, vending machines and it wasn't busy. Good experience.

The gym is lovely and clean. Great equipment. Ladies only area and fabulous staff.
What more could you ask for!

Clean gym. Convenient location. Great staff!

Trainers are very friendly and encouraging, really help with technique and push me to increase my strength and fitness

Because I have the best pt such a lovely girl and the other staff are nice as well.

Welcoming, helpful staff. Clean environment. Good equipment.

Good gym but no parking which is very poor

The vibrant staff
Am in love with the staff
They bring a unique perosnal dimension to the gym
Full of Energy & Enthusiasm
They get me fired up

Liams client Emily is a machine! Great work from the PT's here!

It’s pretty good for a cheap gym. I really enjoy the wide range of equipment they have in each one.

Only complaint is QR codes please instead of long number codes!

Entry was simple and we had booked the induction that was great .. felt really welcome Thanks to Megan

Excellent place

The Helsingør Nightmare with PureGym: Fired, banned, and threatened for speaking the truth.

I love the gym and the staff in general, and I actually think PureGym is fantastic. Just not their management.

When a billion-dollar corporation makes grave errors and commits illegal acts, you expect them to clean up their mess. At PureGym, the strategy has been different. When caught abusing their power, they invent new accusations, ignore actual evidence, and send a lawyer to threaten the individual into silence.

Scope of the case: 10 months + approx. 100-150 inquiries.

September 5, 2025: Following direct instructions from my District Manager, I submit a written report regarding illegal conditions at the workplace. I never received a reply.

September 9, 2025: I receive my termination via a private text message—sent directly by the exact same Club Manager whom my criticism concerned.

The Regional Manager initiates an investigation into the matter, but no investigation is conducted, and PureGym closes the case.

November 4, 2025: In direct retaliation once again, I suddenly receive an email issuing a 2-year ban as a member—again without any prior dialogue or justification. PureGym’s own log data shows that the last time I visited the gym was November 1. Again, PureGym fails to respond despite the evidence.

November 17, 2025: PureGym’s Regional Manager and the external trainee attorney reject the whistleblower aspect of my case and make serious allegations regarding my behavior. It is claimed that I used the wrong channel. This is an official lie. PureGym’s own policy states that the immediate manager is the correct channel and that one can report without fear of retaliation. The exact opposite has happened by firing and banning me, and then claiming it was the wrong channel by circumventing the reversed burden of proof.

January 19, 2026: Whistleblowerordninger AAB merely forwards the response from PureGym and investigates nothing, as they act solely as an intermediary. This means that the channel responsible for ensuring an investigation is, in reality, PureGym assessing itself.

Furthermore, PureGym rejects my data access request (aktindsigt) and states in black and white that they do not possess any documentation. It is therefore utterly mind-boggling that they uphold such severe decisions. They write that there are complaints from multiple members but refuse to show them to me when I ask, choosing instead to escalate the situation.

June 10, 2026: ''The Public Lie and Threat''
Following pressure on Trustpilot, PureGym writes after 10 months that they will now reassess my case. I hear nothing for over a month, and finally, I receive a response: One where I am directly threatened with lawsuits and damages if I publish the content—which I am doing now.

The core of the matter: I worked and acted in good faith, reporting conditions as instructed by management.

In return, I was punished with termination and a ban, along with a continuous cover-up of the case, as well as threats and allegations that never occurred. For nearly a year, I have requested documentation across all emails, and not once has PureGym presented even a shadow of evidence. The reported manager at the time has subsequently been fired from the gym.

The central questions I demand answers to, which PureGym evades answering:

How can PureGym justify a termination and a two-year ban by citing behavior and complaints, when the company’s own HR Director states in writing that not a single internal note or record exists regarding the matter?

Why is the whistleblower aspect rejected by claiming I used the wrong channel, when the corporation’s own policies explicitly describe the "immediate manager" as the correct initial reporting channel?

How can PureGym maintain a ban based on allegations from November 4, when their own central IT and data team's log files document in black and white that I have not even been in the gym since November 1?

Why do you guarantee reporting "without fear of retaliation" when you fire me 4 days after I speak up, and ban me shortly after?

Why do you publicly promise a "reassessment" on Trustpilot, when the truth is that you are investigating yourselves, and you subsequently let the reassessment fall completely flat only to respond with threats?

Do you honestly think this has been handled correctly with reference to standard practice and proper case management?

I demand the immediate withdrawal of my ban. I refuse to accept that a billion-dollar corporation's only answer to a solution is expensive lawyers and lawsuits to fix its problem. I demand that PureGym resolves this immediately in a fair and humane manner.

Nicolaj