Leigh was fantastic after a very traumatic couple of days of dealing with a corporate firm who just kept saying to me ‘the computer said no’ I couldn’t get sense out of anyone. Leigh recognised our fr... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
My Motability car needed repair, of all of the years of me being on Motability this is the first time I have ever been given a hire car that was suited to my needs and disability. The driver who deliv... Näytä lisää
Yritys on vastannut
Proximo were quick to get me a wav at short notice and sent me an email with photos of it before I agreed I was happy. Unfortunately my son was struggling to get in and out of the van from his wheelc... Näytä lisää
Yritys on vastannut
The company has always been helpful and supportive to us. Driver Assad was so lovely, very kind and explained everything clearly and kept me updated on his arrival time.
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Proudly employee-owned, Proximo is the UK’s leading provider of specialist replacement vehicles. We help major fleets and insurance providers keep their customers moving by supplying the right temporary vehicle, quickly and reliably. We also own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Proximo
Yrityksen kirjoittama
- We own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Yhteystiedot
Chantry Court Sovereign Way Chester West Employment Park, CH1 4QN, Chester, Yhdistynyt kuningaskunta
- 0808 143 3810
- customerexperience@proximo.co.uk
- www.proximo.co.uk
4,9
Erinomainen
5 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Collection of hire car
Colin M collected the hire car today. He was polite, friendly and very efficient. He waited patiently for me to return as I was running a few minutes late.
6. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Mark,
Thank you for your kind review. We're delighted Colin provided such friendly and efficient service, and we're glad he was able to accommodate the slight delay. We'll be sure to pass on your feedback.
Kind regards,
Will
Customer Experience
Rory delivered our rental WAV this…
Rory delivered our rental WAV this morning - ringing ahead to let me know he was on his way.
I got a full demo on how to load and unload a wheelchair.
Thanks Rory, you’re a good teacher.
6. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Rosie,
Thank you for your lovely review! We're delighted to hear Rory kept you updated and took the time to demonstrate how to use your WAV. We'll be sure to pass on your kind words to him.
Kind regards,
Will
Customer Experience
Rod and Assad delivered the vehicle in…
Rod and Assad delivered the vehicle in good order with respect for our property. They showed us how to use the winch system with professionalism and safety at the heart of the system.
6. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Nosa,
Thank you for your wonderful review! We're delighted to hear that Rod and Assad delivered your vehicle with professionalism and respect for your property. It's great to know they took the time to demonstrate the winch system safely and clearly. We'll be sure to pass on your kind feedback to them.
Kind regards,
Will
Customer Experience
Masoud was amazingly helpful!
Very helpful gentleman called Masoud.
Showed us everything we needed to know and was super helpful. 5 star service!
5. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Mark,
Thank you for your 5-star review! We're so pleased to hear Masoud was so helpful and made sure you had everything you needed. We'll make sure he receives your lovely feedback.
Kind regards,
Will
Customer Experience
Proximo is a great service
Proximo is a great service, from day one of requiring the services. Very helpful staff from the start, changed vechile before delivery as found some mechanical problems with the 1st vechile and then had a replacement vechile delivered today by Colin again - 2nd time we've required Proximo's services. Great service and professional. Would recommend.
5. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Sam,
Thank you for your wonderful review! We're delighted to hear you've had another great experience with our team. We'll be sure to pass your kind words on to Colin, and we really appreciate your recommendation.
Kind regards,
Will
Customer Experience
Haily was very kind and helpful.Assad…
Haily was very kind and helpful.Assad was the driver he was very kind and helpful explaining the controls made it very easy.
5. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Jeff,
Thank you for your wonderful 5-star review! We're delighted to hear that Haily and Assad provided such kind and helpful service. It's great to know that Assad took the time to explain the vehicle's controls and made everything easy for you. We'll be sure to pass your lovely comments on to them both.
Kind regards,
Will
Customer Experience Team
Excellent service
Desmond arrived on time and took great care to demonstrate all the WAV adaptions so I was left feeling confident to be able to safely transport my recently wheelchair bound wife to places which, until very recently, she was able to do in a car. Thanks Des, an excellent service.
3. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Alec,
Thank you for your thoughtful review! We're delighted Desmond took the time to explain everything and helped you feel confident using the vehicle. We'll be sure to share your kind comments with him.
Kind regards,
Will
Customer Experience
My hire vehicle was dropped off by a…
My hire vehicle was dropped off by a Steven Ritchie who made sure I know everything about the hire vehicle and that I was happy about how it would be picked up from my house after I no longer needed it
. Great service
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Alex,
Thank you for your review! We're glad Steven made the handover clear and ensured you were happy with the collection arrangements.
Kind regards,
Will
Customer Experience
Wonderful service
The day after my car was hit, Proximo contact me to discuss my needs and reassure me that they could help find me a suitable adapted vehicle. Martin kept me updated at all times, despite a hiccup with the original vehicle he still managed to get a suitable vehicle delivered for me in just one week. On the day of delivery they kept me updated, the driver Stuart took his time to handover the car to me, he was extremely helpful.
Proximo are a wonderful company who ensure Motability customers are able to keep their independence when their vehicles are off the road.
29. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Sal,
Thank you for your fantastic review! We're so pleased Martin and Stuart were able to support you throughout the process and get you back on the road.
Kind regards,
Will
Customer Experience
Friendly and polite service
Neville arrived promptly and on time. He called in advance, giving enough time to make sure I was home.
Neville was very polite and friendly.
31. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Samantha,
Thanks for your feedback! We're pleased to hear Neville kept you informed and provided a friendly, punctual service. We'll let him know you appreciated his help.
Kind regards,
Will
Customer Experience
Very Responsive and resolved issues
Dawn came today to resolve an issue we had with fitting a wheelchair in a vehicle. She had great knowledge of the set up, seatbelts and tiedowns required and was able to resolve all the issues we had encountered and queries we had. She was very responsive to our concerns and made sure I was confident with it all before leaving.
31. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Claire,
Thank you for sharing your experience! We're delighted Dawn was able to resolve the issue and give you the confidence you needed. We'll be sure to pass on your kind words.
Kind regards,
Will
Customer Experience
Very understanding and really nice…
Very understanding and really nice people!
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Joanne,
Thank you for your lovely comments! We're so glad you found our team helpful and understanding.
Kind regards,
Will
Customer Experience
Paul was Excellent
Paul was Excellent
Very friendly
Handover was very simple and easy and was quick and easy
Thanks Paul
31. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Atif,
Thanks for taking the time to leave a review! We're pleased to hear Paul provided such a friendly and straightforward handover. We'll make sure he receives your feedback.
Kind regards,
Will
Customer Experience
We had the van delivered by Vee when he…
We had the van delivered by Vee when he arrived he explained everything very well so we could understand we was very satisfied by the service.
31. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Mark,
Thank you for your kind review! We're delighted to hear Vee made the handover clear and easy to understand. We'll be sure to pass on your comments.
Kind regards,
Will
Customer Experience
Great service
Great service, communication and very well priced. The drivers were friendly and explained everything we needed to know. The vehicle was presented immaculately and was everything we needed for our weekend away. All telephone staff were exceptional too. Would recommend 100%
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Mr Harrison,
Thank you for your wonderful feedback! We're so pleased you had a great experience from start to finish. We really appreciate your recommendation.
Kind regards,
Will
Customer Experience
Masoud was very helpful and friendly
Masoud was very helpful and friendly, demonstrating how to put the wheelchair in the car. Also explained how to request a car more suitable for my chair as an independent wheelchair user, the Caddy is rather challenging.
30. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Em,
Thank you for your wonderful feedback. We're so pleased to hear that Masoud was friendly, helpful, and took the time to demonstrate how to load your wheelchair and explain the options for requesting a more suitable vehicle.
We also appreciate your comments about the Caddy and will ensure your feedback is shared with the team.
Kind regards,
Will
Customer Experience
Dawn Joyner dropped off our hire…
Dawn Joyner dropped off our hire vehicle this morning was very friendly helpful and informative about the use and operation of the vehicle
30. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Julie,
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Dawn provided such a friendly, helpful, and informative service when delivering your hire vehicle. We'll be sure to pass your kind comments on to her.
Kind regards,
Will
Customer Experience
Reliable
Reliable, professional company. Highly recommended for WAV users. I also would like to mention that Robert Ay delivery driver was extremely professional and knowledgeable on explaining all the accessories within the WAV. Thank you
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Nuno,
Thank you for taking the time to leave us a review. We're pleased to hear you found our service reliable and professional, and we're especially grateful for your recommendation to other WAV users.
Kind regards,
Will
Customer Experience
13.03 prompt delivery of car.
Dawn arrived nice and early , very comprehensive and polite clear and understandable
28. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Cynthia,
Thank you for your lovely review! We're so pleased to hear that Dawn arrived promptly and provided a clear, comprehensive, and polite service. We'll be sure to pass on your kind comments to her.
Kind regards,
Will
Customer Experience
Great customer service.Masoud on…
Great customer service.Masoud on collection was extremely helpful and friendly.
27. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Georgia,
Thank you for your wonderful review! We're delighted to hear you received great customer service and that Masoud was so helpful and friendly during the collection. We'll be sure to pass on your kind words to him.
Kind regards,
Will
Customer Experience
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