Protyre Autocare - Okehampton Arvostelua 

Very pleasant staff, and very helpful

Fitted me in at short notice to repair a puncture. Absolutely first class service as always .. many thanks

On time, courteous and efficient.

Young Lad manning the desk was extremely helpful, I would highly recommend them

2 rear tyre change. Great service, booking online was very easy. The team was welcoming and friendly and very informative.

Happy with work carried out,,,all good

Very good. Had my service done going back for brakes, friendly staff

Dear Protyre Customer Services,

I am writing to raise a concern regarding my recent visit to your Okehampton branch on Friday 6 March at 3:30 PM.

On Thursday, my front left tyre was punctured after driving through a pothole. I fitted my spare tyre and then called the Protyre branch in Okehampton, as they have supplied and fitted tyres for me over the past few years. I explained the situation and asked if they could supply the same tyres that had been installed in December 2024. The member of staff I spoke to was very helpful and told me he would order two Pirelli Cinturato All Season SF3 225/55R18 102V XL tyres and booked me in for the following afternoon.

When I arrived for my appointment, the technician informed me that the tyre on the opposite side only had around 4mm of tread remaining and advised that both front tyres should be replaced. As he is the professional, I accepted his advice. I was then told the total price would be £392, but that he could reduce this to £350. I did mention that the tyres had been significantly cheaper when I purchased them previously, but accepted the explanation at the time.

While the tyres were being fitted, I checked the prices on the Protyre website and was surprised to see the same tyres advertised at £150.04 each, fitted and including VAT. When I raised this with the staff member after the work was completed, he explained that the lower price was because online orders are “automatic” and that they do not have to answer the phone or manually order the tyres. I found this explanation somewhat unconvincing.

After some discussion, he said he did not want to get “shouted at by his boss” and offered to “meet in the middle” at £325. Although the staff member was friendly and polite throughout, the situation left me feeling quite uncomfortable. The fact that the price could move from £392 to £350 and then to £325 simply after questioning it does not inspire confidence in the pricing structure.

My family and I have used the Okehampton branch for several years, and until now I have always been happy with the service. However, experiences like this make it difficult to feel confident that customers are being charged fairly and consistently.

I would appreciate it if you could clarify your pricing policy and explain why there was such a significant difference between the price quoted in person and the price advertised online.

Brilliant place, so quick too!

Quick to answer the phone.
Same day appointment made and the job was completed promptly. Further information given about wear and remaining milage expected from consumable parts.

Quick and efficient service the staff are amazing always willing to help and don’t make you feel stupid as you’re a woman

Simple and easy way to buy tyres online and then turn up at your local garage

Tyres not in stock due to sizes. Arranged afternoon delivery & soon had the car back on the road

Really good guys sorted me out with some good all weather tyres, knowledgable and personable too.
Would have given 10 stars to hasve stopped the rain. It was hissing down.

They completed the wheel alignment although could not do the driver side front wheel as the adjustment arm had seized and they were unable to free it.

Rang up the day before needing tyres, got booked in the next day, they even checked and sorted my tracking out for me which was a massive win. Highly recommend. Will be going back 100%

I booked a slot to change 4 tryes. The job was done well at the correct time.

A great experience as usual. Always knowledgeable and helpful.