Propertymark Arvostelua 

Just had a review visit from Darren Kitchenside. It sounded scary before the date but was actually very informative and helpful . Darren was very knowledgeable and came very well prepared with relevant guidance specifically tailored to our business .

We recently had a visit from Darren Kitchenside, for our Propertymark audit. He was incredibly friendly and approachable, which made the whole experience relaxed and straightforward. Darren took the time to review everything carefully and gave us some great advice that will be extremely valuable. Thank you very much for all your help Darren!

Darren Kitchenside was an excellent, highly professional auditor and really has such a welcoming personality that it didn't feel stressful at all. He went through the area's needing to be checked and helped me with some tweaks to my business that were invaluable. Thank you so much for your help and expertise, it was great meeting you!

The Property mark audit was not something that we were particularly looking forward to - we could see from the initial introduction email that there was quite a bit of paperwork, cross referencing and code of practice to go through. The auditor made the experience as painless and smooth as we could have hoped for. Every aspect was explained to us clearly, helpfully and with great support. The auditor is thoroughly adept at putting members at their ease. He is without doubt very knowledgeable and extremely professional in what he does. Thank you.

After 30 years in the business and never previously had a compliance visit I was terrified what I'd probably forgotten to do! I must say the visit was helpful in finding the little things that had slipped through the net and also confirming all of the major expectations had been met. It's meant that in 1 afternoon I have managed to ensure the updates were taken care of and I'm ready for the next visit in a few years time (I'm not rushing you Propertymark!!)

We recently had a compliance audit with Matt Eades. As an independent estate agent who recently added a lettings department to the business 3 years ago, we found this extremely helpful. Matt talked through things and explained everything - some of which we would never have known without Matt/ Propertymark's support. Invaluable!

We recently had a compliance audit carried out by Darren Kitchenside at Propertymark. Audits can be daunting at the best of times with so much compliance and legislation to keep up with, however Darren made the entire experience relaxed and informative. At no point was he critical of anything we may have missed or forgot to update, he was genuinely there to help and guide, which in this job is invaluable.

Receiving an email in the beginning of the summer that an audit was to be conducted at the end of the summer left me extremely stressed the entire summer period.
As a small business I have always tried to engage in as many online courses, keep my files up to date and business compliant because my service and reputation means everything to me.
Having had my audit last week with Darren, I quickly noticed that I wasted my summer worrying and that his guidance, suggestions, knowledge combined with his super friendly and professional manner was so helpful and insightful for all Estate Agency business regardless if you have just started your business or going through changing times like now.
I would have specially liked to have him audit my business in the beginning when I set it up cause it would have helped me not having to chase a million sites and links of what to do and not do.
Thank you Darren for your insightful knowledge and friendly approach.

We recently had our ARLA audit conducted by Darren Kitchenside, and I cannot recommend him highly enough. The audit was not only thorough but also extremely valuable for our business.

Darren took the time to explain everything in detail, ensuring we clearly understood each step of the process and the reasoning behind the requirements. His professionalism, knowledge, and approachable manner made what could have been a daunting exercise into a very constructive and positive experience.

He highlighted key areas for improvement while also reassuring us on the processes we are doing well. This gave us both confidence and practical guidance to further strengthen our compliance. The clarity with which Darren explained complex matters made the whole process straightforward and far less overwhelming.

Overall, Darren’s expertise and supportive approach turned the audit into a genuinely useful learning experience for our team. We came away not just with a clear understanding of compliance but also with actionable steps to enhance our systems going forward.

A truly excellent auditor—professional, knowledgeable, and a credit to ARLA.

Amazing Experience!
When my company received the ARLA compliance review notification, I have to admit I was anxious - as a new business owner I was worried it felt like a penalty and a hinderance instead of assistance.

But I couldn't have been more wrong - Darren was attentive, personable - and really got to understand my business and made key points and gave a lot of information/templates which have helped me position my company on better footings!

We wanted to extend our sincere thanks to Darren Kitchenside for taking the time to visit our offices and conduct the compliance audit. His friendly and professional approach made the process both constructive and reassuring. We truly appreciated how he listened to our responses and offered clear, practical guidance.

When the original email request came through for a Compliance Audit, a sense of terror grabbed me! However, having now had the call with Darren, this couldn't have been further misplaced.

Within minutes, Darren explained the purpose of the call and I felt relaxed. We then reviewed a variety of themes through the business and had great insight into how we can improve in certain aspects. This was then followed up within 24hrs with an incredibly detailed set of notes and actions for us to take.

All round, this was a first class experience and SO helpful. Thank you Darren and PropertyMark for prompting this ..

I recently had a Propertymark inspection carried out by Darren, and it was absolutely worth it. His professionalism, knowledge, and attention to detail made the process smooth and reassuring. Darren’s clear guidance gave me confidence in the day-to-day running of the business.

A big thank you to Darren for his immaculate service and expert support.

Whilst initially concerned about audits such as these, I quickly realised that Darren Kitchenside was very informative and "on our side" with lots of useful pointers. It all went well and the time flew to be fair, very satisfying knowing that we're doing what we should be doing albeit with a few tweaks to enhance our compliance.

Excellent audit process and very thorough. Friendly staff, always on the end of the phone when you need them.

When we heard we had an audit, although nervous we were determined to embrace it....
The experience we actually had though was so helpful and constructive Darren Kitchenside was so switched on to the whole process, and really helped us tidy up some of our procedures etc....
I would recommend every agent would benefit from an Audit with Darren.....

We had our first audit this week with Darren from Propertymark, and within the first five minutes, I felt completely at ease.

Audits — especially your first — can feel quite daunting, but I was so relieved to quickly realise this was going to be a smooth, positive experience. Darren’s approach was both friendly and knowledgeable, which made all the difference.

We did a thorough review of our website, compliance documentation, and talked through some small tweaks we could make to go above and beyond the standard requirements. These were quick, simple changes that left me feeling confident we’d dotted every i and crossed every t.

I can genuinely say I thoroughly enjoyed the session, and for any agents with an upcoming audit — don’t stress! You’re in great hands with Darren.

Very very displeased with the service and communication from Propertymark. No one took my queries seriously and I was misadvised on so many levels which led to frustration. My concerns were not heard and I do believe it’s because of my lack of knowledge regarding this and they took advantage of that.

Using their qualifications was a recommendation and I honestly wished I did more research into it. I do strongly believe I was duped and certainly didn’t get my money’s worth.

I am honestly disappointed with it all. I was given so many excuses which didn’t tally with what other advisors informed me of and lost out on money.

Out of all the advisors I spoke to and emailed, Lucy was the only helpful person.

Overall, appalling service.

We had a review session with Darren Kitchside recently. It was well worthwhile. He gave clear, concise advice and highlighted areas where needed to make small changes All done with good humour too! Thank-you!

We recently had an audit carried out by Darren Kitchenside for Propertymark, and it was an incredibly valuable experience. The audit was nothing like we expected—in the best possible way. Darren provided clear, insightful guidance and shared practical ideas and compliance tips that were both helpful and easy to implement.

What stood out most was how supportive and constructive the process felt. It wasn’t just about pointing out what needed to improve, but about helping us strengthen our processes and ensure we’re operating fully by the book.

We found the audit so beneficial that we’d love for it to become a regular part of keeping our estate agency compliant. Thank you, Darren, for your professionalism and expert advice!