Prezola Arvostelua 

Vastaus yritykseltä Prezola

6 päivää sitten

Thank you so much for your lovely 5-star review! 💛

We’re delighted to hear that you found Prezola so straightforward to use. We want choosing a gift for the happy couple to feel simple and enjoyable from start to finish, so it’s wonderful to know you had such a smooth experience.

Thank you for choosing Prezola to help celebrate such a special occasion, and for taking the time to leave us your kind feedback! 😊

Best Wishes,
Paige
Senior Customer Service Advisor

Vastaus yritykseltä Prezola

6 päivää sitten

Thank you for taking the time to share your feedback with us.

We’re sorry to hear that the fee left you feeling disappointed with your experience of using Prezola.

Where a guest chooses to contribute towards a cash or honeymoon fund, a 1.9% administration fee applies to help towards the cost of securely processing the payment and transferring the funds to the couple. This fee is shown within the basket during the checkout process, before payment is made, so guests can review the full amount before completing their contribution.

The gifts and funds available through a Prezola list are selected by the couple themselves, so the gifting options available will vary depending on how they have chosen to create their wedding list.

We appreciate that an additional charge may not have been something you were expecting, and we’re sorry to hear that this took away from your overall experience. Thank you for taking the time to share your feedback with us. 💛

Best Wishes,
Paige
Senior Customer Service Advisor

Vastaus yritykseltä Prezola

6 päivää sitten

Thank you for taking the time to share your feedback with us.

We’re sorry to hear that the charge associated with making a cash contribution left you disappointed with your experience.

When a guest contributes towards a couple’s cash or honeymoon fund through Prezola, a 1.9% administration fee applies. This helps towards the cost of securely processing the payment and transferring the funds to the couple, and the applicable charge is shown during checkout before the contribution is completed.

We completely appreciate that some guests may prefer to transfer money directly to the couple. Prezola’s cash funds provide an alternative that allows guests to contribute directly through the couple’s wedding list, alongside their other chosen gifts, and to include a personal message with their contribution.

We appreciate you sharing your thoughts with us and understand that fees are an important consideration when deciding how you would like to gift. 💛

Best Wishes,
Paige
Senior Customer Service Advisor

Vastaus yritykseltä Prezola

6 päivää sitten

Thank you so much for your lovely 5-star review! 💛

We’re really pleased to hear that you found the Prezola website so easy to navigate. We want browsing the happy couple’s list, choosing something special and completing your gift to feel as straightforward as possible, so it’s great to know you had such a smooth experience. 😊

Thank you for choosing Prezola and for taking the time to share your feedback with us!

Best Wishes,
Paige
Senior Customer Service Advisor

Vastaus yritykseltä Prezola

6 päivää sitten

Thank you so much for the brilliant 5-star review! 💛

We’re so happy to hear that you were pleased with your experience with Prezola. We want every part of choosing and sending a wedding gift to feel simple, enjoyable and well looked after, so your kind words really mean a lot to us.

Thank you for taking the time to leave us such lovely feedback, and we hope the happy couple loved their gift! 😊

Best Wishes,
Paige
Senior Customer Service Advisor

Vastaus yritykseltä Prezola

6 päivää sitten

Thank you so much for your wonderful 5-star review! 💛

It sounds like you had an amazing time celebrating the happy couple, and we’re delighted that Prezola could play a small part in such a special occasion!

It’s especially lovely to hear that, as a first-time Prezola guest, you found sending your gift so easy. We hope we get to welcome you back for another happy occasion in the future! 😊✨

Best Wishes,
Paige
Senior Customer Service Advisor

Vastaus yritykseltä Prezola

6 päivää sitten

Thank you so much for your lovely review! 💛

We’re really pleased to hear that everything was so quick and straightforward for you. It’s especially lovely that you heard from the bride-to-be so soon afterwards, receiving that personal thank you always makes gifting feel that little bit more special! 😊

Thank you for choosing Prezola to help celebrate such a happy occasion, and for taking the time to share your experience with us.

Best Wishes,
Paige
Senior Customer Service Advisor

Vastaus yritykseltä Prezola

6 päivää sitten

Thank you so much for your fantastic 5-star review! 💛

We’re so pleased to hear that you had a great experience with Prezola. We always want gifting for such a special occasion to feel easy and enjoyable, so it’s wonderful to know you were happy with the service you received.

Thank you for taking the time to share your kind words with us, they’re very much appreciated! 😊

Best Wishes,
Paige
Senior Customer Service Advisor

Vastaus yritykseltä Prezola

25.9.2026

Thank you for taking the time to share your feedback with us. 💛

We’re pleased to hear that you found the Prezola website easy to use, although we’re sorry that the fee left you feeling disappointed with the overall experience.

Where a guest chooses to contribute towards one of the couple’s cash or honeymoon funds, a 1.9% administration fee applies. This helps towards the cost of securely processing the payment and transferring the funds to the happy couple, and the applicable charge is shown during the checkout process before the contribution is completed.

We completely appreciate that fees are an important consideration when choosing how to gift, so we’re grateful that you’ve taken the time to share your thoughts with us.

Best Wishes,
Paige
Senior Customer Service Advisor

Vastaus yritykseltä Prezola

25.9.2026

Thank you so much for taking the time to leave us a lovely review! 💛

We’re really pleased to hear that you found the whole experience quick and easy. Choosing a wedding gift should be an enjoyable and fuss-free part of celebrating the happy couple, so it’s great to know everything went smoothly for you.

Thank you for choosing Prezola and for sharing your feedback with us! 😊

Best Wishes,
Paige
Senior Customer Service Advisor

Vastaus yritykseltä Prezola

25.9.2026

Thank you for taking the time to share your feedback with us. 💛

We’re really pleased to hear that you found the couple’s list clear and easy to choose from, and that you enjoyed the reassurance of knowing you were selecting something they had genuinely wished for.

We completely understand your point about wanting to know when your gift has safely reached the happy couple. With Prezola, gifts are brought together and the couple can arrange delivery at a time that suits them, rather than each gift being sent individually as soon as it is purchased. Because of this, guests don’t currently receive a notification when their particular gift is delivered.

We appreciate that this extra reassurance would be important to you, though, and it’s really useful feedback for us to receive.

Thank you again for choosing Prezola and for sharing your experience with us. 😊

Best Wishes,
Paige
Senior Customer Service Advisor

Vastaus yritykseltä Prezola

25.9.2026

Thank you so much for taking the time to leave us a lovely review! 💛

We’re really pleased to hear that you found choosing your gift online straightforward.

We completely understand your thoughts about wanting to add your own personal touch with beautiful gift wrapping. Prezola works a little differently, with gifts purchased from the couple’s list being brought together for them rather than individually delivered to each guest first. Guests can, however, add a personal message during the gifting process to make their present that little bit more special.

We really appreciate you sharing your feedback with us, and we hope the happy couple absolutely love the gift you chose for them! 😊

Best Wishes,
Paige
Senior Customer Service Advisor

Vastaus yritykseltä Prezola

25.9.2026

Thank you so much for your wonderful 5-star review! 💛

We’re so pleased to hear that you found the Prezola website easy and straightforward to use. It’s also lovely to know that you enjoyed browsing the selection of gifts the happy couple had chosen for their list and were able to find something special for them.

We want gifting to feel enjoyable rather than complicated, so it’s fantastic to hear that you had such a smooth experience from start to finish. Thank you for taking the time to share your lovely feedback with us! 😊

Best Wishes,
Paige
Senior Customer Service Advisor

Vastaus yritykseltä Prezola

24.9.2026

Thank you for taking the time to share your feedback with us.

We’re sorry to hear that the charge at checkout came as an unwelcome surprise and affected your experience of using Prezola.

We would just like to clarify that there isn’t a charge simply for purchasing a wedding gift through Prezola. Where a guest chooses to contribute towards a cash or honeymoon fund, a 1.9% administration fee applies, which helps towards the cost of securely processing the payment and transferring the funds to the couple.

There may also be opportunities during checkout to add optional extras to personalise your gift, but these are entirely optional and can be skipped if you would prefer not to include them.

We completely appreciate that additional charges are an important consideration when choosing how to gift, which is why any applicable costs are shown during the checkout process before the purchase is completed.

Thank you again for sharing your thoughts with us. Your feedback is really valuable in helping us understand the experience from a guest’s perspective. 💛

Best Wishes,
Paige
Senior Customer Service Advisor

Vastaus yritykseltä Prezola

24.9.2026

Thank you so much for your 5-star review! 💛

We’re really pleased to hear that everything went smoothly and that you had a positive experience using Prezola. We always want the gifting process to feel straightforward and hassle-free, so it’s lovely to know everything worked just as it should for you.

Thank you for taking the time to leave us your feedback and for choosing Prezola to help celebrate the happy couple! 😊

Best Wishes,
Paige
Senior Customer Service Advisor

Vastaus yritykseltä Prezola

24.9.2026

Thank you so much for your lovely 5-star review! 💛

We’re delighted to hear that you found everything so easy to use. We know that choosing a wedding gift should be an enjoyable part of celebrating the happy couple, so we’ve worked hard to make the whole experience as simple and straightforward as possible.

It’s wonderful to know that everything went smoothly for you, and we really appreciate you taking the time to share your experience with us. 😊

Best Wishes,
Paige
Senior Customer Service Advisor

Vastaus yritykseltä Prezola

23.9.2026

Thank you so much for your 5-star review! 💛

We’re delighted to hear that you found it easy to browse the couple’s wedding list and place your order. We want gifting to be a simple and enjoyable part of celebrating the happy couple, so it’s lovely to know everything went smoothly for you. ✨

Best Wishes,
Paige
Senior Customer Service Advisor

Vastaus yritykseltä Prezola

23.9.2026

Thank you so much for such a lovely 5-star review! 💛

It’s wonderful to hear about your experience using Prezola from the USA, and we’re so pleased that the honeymoon fund made gifting feel that little bit easier. Knowing your contribution will go towards experiences and memories the happy couple can enjoy together is such a special way to celebrate their wedding. ✈️✨

Thank you for choosing Prezola and for sharing your experience with us, we hope they have an incredible honeymoon!

Best Wishes,
Paige
Senior Customer Service Advisor

Vastaus yritykseltä Prezola

23.9.2026

Thank you for your lovely review! 💛

We’re really pleased to hear that you found the Prezola website easy to navigate and were able to find your way around without any fuss. We want choosing a gift for the happy couple to be an enjoyable and straightforward experience, so it’s great to know we delivered that for you. 😊

Best Wishes,
Paige
Senior Customer Service Advisor

Vastaus yritykseltä Prezola

23.9.2026

Thank you for taking the time to leave your feedback.

We’re sorry to hear that the charge came as a disappointment. We’d just like to clarify that there isn’t a charge simply for purchasing a gift through Prezola. Where a guest chooses to contribute towards one of the couple’s cash funds, a 1.9% administration fee applies to help cover the cost of securely processing and transferring those funds to the couple.

Any additional extras offered during checkout are completely optional and can be skipped, so guests can simply choose their gift or contribution and complete their purchase.

We do appreciate your feedback and understand that additional charges can be frustrating, which is why we aim to make any applicable fees clear during the gifting process. 💛

Best Wishes,
Paige
Senior Customer Service Advisor