Prepaiddigitalsolutions Arvostelua 

I had 2 virtual cards from 2024. One for $100, the other for $500 sent to me by separate companies. Tried using them and surprise, neither link works. The $100 says the card expired! What nonsense in Canada! The $500 card can't even be found in the system. Furthermore, customer service says nothing can be done since one is expired and they want the card number of the other which I don't have as that information is embedded in the link (which doesn't work).

This company needs to provide clear information upfront plus mandatory identifiers such as card numbers or token ids sent to the recipients. They're holding my money hostage and don't even provide necessary tools for users to claim their own money. My next step is to notify BBB of this incompetent/scam practice.

i was told to contact this email account.mypaymentvault.com but it says it does not exist so what is another good email that works?

Not only do they not have any customer service to contact, their reply on my last review telling me to contact them through the email account.mypaymentvault.com does not actually exist.

I am extremely frustrated and disappointed with this company. I had a prepaid card with a balance of $2,500, which never worked from the beginning. I reached out to their customer service multiple times, requesting a replacement card. Every time, I was assured that I would receive it, but nothing ever came through. Despite my repeated attempts to resolve the issue, I was left waiting with no follow-up or resolution.

When I escalated the issue by contacting BHN, they directed me to contact the company via email. However, my experience only became more frustrating as I went back and forth in communication. Initially, they told me that a replacement card would be sent after mentioning Canadian consumer protection laws regarding gift card expiry.

Hi, and thanks for getting in touch with us about your expired card.


"Good news, your card is eligible to be reissued! Your expired card can be reissued for a fee of $10.00.

Please reply to this email confirming your mailing address, once received we will reissue a new gift card which you can expect to receive within 7-10 business days.
Hello and thank you for contacting us.

To better assist you, please provide us with a call at 888-794-3828 or 877-325-8444.

If you have any other questions, reply to this email and we’ll be happy to help!

Take care,
Prepaid Customer Support "

And now they are changing their stance. This was a clear attempt to sidestep my valid concerns and deny me access to my funds. The way this company operates seems dishonest, and it feels like they are simply trying to take advantage of customers and steal money by making it nearly impossible to get a replacement or refund.
Mind you this is happening since one year now

I am writing to formally dispute the forfeiture of funds on my prepaid card and to request a fair resolution in accordance with Canadian consumer protection laws. The funds on the card are my property, and I believe the forfeiture of these funds, without a reasonable resolution, is in violation of principles of fairness and may not be consistent with the applicable legal standards.
The amount in question is not a small sum—$2,500 is a significant amount of money. The loss of these funds without adequate recourse is unacceptable, and I am requesting that the situation be resolved in a manner that is fair, transparent, and compliant with applicable legal standards.
I acknowledge that the card has expired; however, I would like to bring to your attention that under Canadian regulations, such as the Prepaid Payment Products Regulations under the Bank Act, consumers are entitled to certain protections with respect to prepaid cards. These regulations are designed to prevent unfair practices, including the forfeiture of funds without adequate alternatives, such as reissuance, refunds, or an extension of the expiration date.
Additionally, the card was purchased with my AMEX card. I would like clarification as to whether this impacts the resolution process or whether it is relevant to any alternative options available.
Furthermore, I am seeking an explanation as to why this issue has been going back and forth. You previously communicated that the card would be renewed, and I relied on that commitment. However, I am now being informed that the situation is no longer being addressed as previously agreed upon. This lack of consistency and failure to follow through is concerning and warrants further attention.
I kindly request that you review my case and provide a resolution that is compliant with applicable consumer protection laws, including reissuing the card, refunding the balance, or extending the expiration date. If necessary, I request that this matter be escalated to a supervisor or legal department for further review and action.
If this matter is not resolved in a satisfactory and legally compliant manner, I will have no choice but to explore further actions, including filing a formal complaint with the Financial Consumer Agency of Canada (FCAC) or pursuing legal avenues for recovery of my funds.
Thank you for your immediate attention to this matter. I expect a prompt and comprehensive response to ensure compliance with the relevant legal standards.

@response - did you read my message? What have I been doing until now?

When I tried to use this card, it did not work at all and said expired even before the expiration date. Now that it is expired, i cannot even use my card. This is a scam

comme beaucoup d avis ici: ne m envoye pas le code OTP donc impossible a confirmer le paiement ,une carte de 100 euros qui ne sert a rien, SOCIETE A FUIR,BANDE D ARNAQUEURS

If I had an option, I wouldn’t even give this company 1 star. Prepaid Digital Solutions is a complete fraud. I had two virtual Visa gift cards, each worth $100, and I couldn’t use them anywhere. I tried multiple online platforms and wallets, but they simply didn’t work. Now, to my shock, I see that the cards have expired, and the amount is gone.

When I contacted customer support, their response was infuriating — they said the amount was forfeited. Forfeited? How is that even acceptable? I was still trying to figure out how to use the cards! This company essentially stole my hard-earned money, and their process makes no sense.

I can’t help but feel this is a scam. Stay away from Prepaid Digital Solutions. They are unreliable, and their practices are questionable. Save your money and go with a more trustworthy option.

après avoir pris un bon de 100€ sur homescan nous ne pouvons l'utiliser nulle part. et malheureusement c'est trop tard quand nous nous en apercevons...

I went to use my virtual Mastercard card today and it said EXPIRED when I tried using it. I reached out to customer support they said it expired and I loose my hard earned money. I had $85 on that gift card, and I was saving it to use it on Thanksgiving! I have not used any money and they are not telling me who has my money now and where does my unused money go back. When I received a booking confirmation email, there were no transparency about not renewing after expiration date and that my money will be stolen forever. The virtual mastercard doesn't even mention anything about how strict the expiration date is. The customers are not made aware of this scam so that the money can be stolen by them. If we are aware about how stringent are these expiration dates, I am sure a lot of us will definitely use before the expiration. This company is STEALING hard earned money without any transparency to the customers leaving them with WORST customer experience.

scam a nowhere you can use them , after 5 shops card disappeared because was used to many times what a joke :/ prevention of fraud :) ebay not accept them also ces,tesco,amazon,paypal, nowhere for what they are ? you cant addem evet to google wallet because they are not contactless

This is a scam company. I deposited money into it but can't use it. Don't completely trust this scam company

I'd give 0 stars to this company.
Card keeps getting blocked for no reason.
Support is non-existent and keeps giving me stupid responses repeatedly asking for the same card/account information when I've provided it to them.
Their excuse is that the CVV was not entered when the purchase was made hence the card was blocked which is total bullshit.
They just block transactions so that you can't actually use your card

I have been unable to use this $10 debit card and supposedly it expires on 07/25. When I called the number on the card they said I needed to contact the company that issued the card. The company that issued the card is Devoted Health Plans and I have called them twice only to be place on call for over 25 minutes and was disconnected twice. I am trying one more time then tossing this useless debit card.

Dostałam wirtualną kartę do zrealizowania jednak po wejściu wyświetla się błąd w trakcie weryfikacji! Uprzedzam że wszystkie pliki śmieci zostały wyczyszczone i kartę próbuję uruchomić już na 3 przeglądarce internetowej bez żadnego sukcesu!

I had a rebate card that I was saving for something special. I never took it off of the paper and now see that it had an expiration date! I called the number on the card and they will not replace it. This is rediculous, how can someone give out a rebate with and expiration? Horrible business............

I had a card with about $625 on it... when it expired I recieved a new card from them that i assumed was the new replacement... i then noticed they were charging $4.95/month fee and had never moved the $ to the new card... today they told me it was a separate account and to have access to my $ i would need to spend $12.95 to re-issue the expired card so they've taken over $40 and paid no interest... they are screwing us!

it is extremely difficult to use it. reqjuires an OTP which you either get or not. I had a few tries before I could get it work.

I went to use my virtual VISA card today and it said EXPIRED when I tried using it. I reached out to customer support they said it expired and I forfeited the funds. I did NOT forfeit funds and who ever heard of a Visa card expiring and taking my money. I had $450 on that gift card, and I was saving it to use it on something special! Thanks Prepaid Digital Solutions your only "Solution" is to "Digitally" steal my money! I will be escalating this legally. This is a good example of a Class Action Lawsuit! This company is criminal!

I got a reply to my previous 1-star review and thought they were actually try to make things right.

They gave me an email address to which I replied as requested and it simply led me to the same thing I already knew: "card not found".

Class Action Lawsuit forthcoming along with filing a complaint with the Attorney General's Office. I recommend you all do the same if you are reading this review.

How do I actually get to talk to a live person or send an email to a live person???

Nous avons eu par nos points à Homescan, 2 jetons: l'un de 150€ et l'autre de 100€ en mastercard, et celà depuis le mois de novembre 2023, jusqu'à ce jour nous n'avons pas trouvé un commerçant qui veut prendre nos jetons. Merci de nous renseigner au plus vite.