Prepaiddigitalsolutions Arvostelua 

Vous m'avez suggéré de me connecter sur mypaymentvault.com pour mieux vous expliquer mon problème, mais je peux pas me connecter car vous ne m'avez pas livrer mes cartes que j'ai acheté, le site me demande de saisir les infos d'une carte, ça refuse ma les infos de ma carte bancaire, je suppose que ça veut juste les infos des cartes que j'ai acheté...

[Avant de lancer mon entreprise, j'ai voulu tester la fiabilité de ce service, après l'achat de ma carte, on m'a demandé mes informations, je les ai envoyé et j'ai directement reçu un problème disant que mes informations n'ont pas été vérifiée, un message me sera envoyé dans mon mail... Et j'avais reçu le message me parlant des règles d'anti blanchiment d'argent et tout, en suite j'ai envoyé mes infos+ facture d'électricité pour la confirmation de l'adresse... J'ai reçu un message disant que je serai contacté dans les 5 jours ouvrables... Mais c'est là que ça coince.... Aucun retour, après plusieurs jours, je fais que renvoyer mes documents encore et encore... Mais sans retour. À 3 reprise que j'ai envoyé mes informations, je n'ai rien reçu. Là sincèrement je ne comprends pas d'où vient le problème.]

I have been trying to use my pre paid Mastercard since January 2026 and every time I try to make a purchase online I am asked at which store I have most recently used the card. Not only have I never heard of the 5 stores listed, which appear to be based in the US, but I cannot answer this security question as my transactions have always been blocked. I have just been in a live chat with an actual agent who told me to try a different merchant in 24hrs, but I have tried this advice on many previous occasions. I have also emailed this company and explained the issue and their responses have been completely useless. I get the feeling that they don’t actually want to honour the pre paid card and it’s all a scam. I received this pre paid card via Sky Broadband. Maybe Sky or Mastercard may take my issue seriously due to having their good name and reputation sullied by Pre Paid Digital Solutions.

Verification pending over 5 days and my email account will be closing soon due to change of work. The customer service cannot even answer my questions regarding the change of my email address.

Forces you to input your personal info, so you can't use this card anonymously versus other ones you can get at a gas station, variety shop etc. That's fair for security reasons. However, even if you do, it will ask you to log into a third party website and upload government ID. No way in heck I'm doing that. I guessed I lost out on my 25 bucks.

Reply:
Hi PrepaidDigitalSolutions,

I DID get the email from you leading me to submit my documents, which I was able to successfully do. I appreciate the gesture. My personal ID and registered residency ID were accepted by the verification team and I was actually able to create my account! Yay!

Still, when I am trying to add the Digital Token I got from my employer by clicking on the “add payment” button from WITHIN MY ACCOUNT, I get the same old error message saying I was not able to be authenticated and that I should get an email asking me to submit my personal ID and registered residency ID. That email, as already you could guess, is not arriving. Ever.

ALL THIS WHILE I AM LOGGED INTO MY ACCOUNT WHICH WAS IN THEORY ALREADY AUTHENTICATED!

I responded to the first email I got from you guys with this issue 2 days ago and did not hear anything back (although the email was not marked as “noreply”).

At this point my poor 92 euros that I am trying to claim and that I got from my employer seems to be getting further and further away because y’all are gatekeeping it even though I have already been authenticated with my documents. RIP.

Regards,
Balázs

Truly awful company,raised an issue because i couldn't access a prepaid card and they haven't dealt with any of the issue, instead essentially stealing the value of the card.

Total dogshit company, do nothing to help you access your own funds, was promised £250 cashback!! via prepaid card clicked the link in the email and the card/accoutn was instantly locked, customer service is total shit and do nothing but say wait for emails.

£250!! was promised to me before I paid for the product, can't access the £250 pointless!!!

Carte Cadeau obtenu via mon entreprise en 2024. Je n'ai pas eu de lien pour l'activer et trouver le code secret. La carte expire le mois prochain et je n'arrive pas à trouver la solution : lorsque je me connecte au site WEB inscrit au dos de la Carte MATERCARD un message d'erreur indique que j'ai utilisé un moteur de recherche et ma demande ne peut aboutir et qu'il ne faut en aucun cas communiquer les infos de la carte. Je ne peux pas taper d'adresse dans la barre de recherche sans passer par un moteur de recherche. Une page s'affiche bien mais on me demande la totalité des éléments de la carte ce qui est d'après l'alerte une arnaque.
Lorsque j'appelle le numéro qui est au dos de la carte , la personne qui ne parle qu'anglais demande l'intervention d'une traductrice et fini par refuser de me dire comment me connecter ou me renvoyer le lien car elle n'arrive pas à avoir toutes les informations, malgré tout je réponds à toutes ses demandes.
Un vrai casse tête, c'est la dernière fois que je valide ce type de cadeau. Je suis très déçu de ne pas avoir d'aide.

UPDATE: Following my review below..I finally got through using phone number options on my card and was directed to mypaymentvault.com. by a real operator who answered the phone. This new website was navigable and I finally found my PIN under the left hand side list of actions/locations. I have now used my card with a local merchant, today, and it worked!!!!!! I am not impressed by this outfit, but it did work in the end. I did struggle to get to this point though, which I believe is wrong and so would avoid them in future.

I was given my work leaving present via this gift card. Now due to expire and I have been completely let down by this company. I have tried all ways to access to get. pIN but to no avail. This came off the back of Thank Box. They also are dubious in my view for allowing this. DO NOT USE. All my money collected from my colleagues after 40 years of service is now lost. This IMMORAL AND WRONG. 😑

This is a complete scam. I have been trying to use the cards several times and it has never worked. I then contacted them via the live chat and talked to 2 different people, neither was able or willing to help. Now the card is about to expire and I have to waste my money. Unless they refund me with a card I can actually use I am going to report this to Mastercard directly and tell them how they scam people. I am not giving up until I got to the bottom of this.

Garbage. No help at all.

Cartes bancaires cadeaux mais une véritable arnaque ! Impossible de les utiliser et au final on se retrouve sans rien. Déjà les manipulations pour les obtenir sont un vrai casse tête. Sevice après vente défaillant qui laisse au bord du chemin.

I had received 3 Mastercard virtual prepaid cards total worth $1000 through my employer's rewards program. Upon trying to use, I was told I need digital token which i didn't receive initially. Upon calling customer service, I was told it will be send and finally I received but then those digital tokens were not working to make payment. Interim I got medical situations where I was on bed rest most of the times and of course my health became priority. Upon getting better now, when I tried accessing It says the cards are expired. I have called customer service and they said I can get these cards replaced with a fees which I was still ok to pay and told them to send. Representative told me I will receive email in couple of hours but no email for 2 days. I called representative again and she said it is not eligible for replacement. What the scam, and how these representatives are inconsistent. I told them about issues with usage of digital token and my medical situation and why I wasn't able to redeem and they said they will try to escalate the matter and revert back to me. It is over a month now and no resolution.
I want my money back, it is not small amount it is $1000 which I earned because i worked really hard to get that money. Digital solutions didn't even have role to play except getting money from my company and issuing the card to us. You can charge your admin fee but you can not forfeit entire money of mine.

Corporate companies need to stop using their services. It is a rip off!!!

Ils se font passer pour un partenaire Enedis et font payer en ligne comme ci on ouvrait un dossier Enedis et hop on prend 100€.
On s'en aperçoit quand Enedis vous appelle et en plus des informations compléments erroné à.Enedis......

I received two Prepaid Digital Solutions gift cards through my employer's rewards program. Prepaid Digital Solutions put up barriers to me accessing the gift cards. They first required identity verification for both, which I provided, but then their solution required me to use a token to access my funds. They never provided a token. I emailed multiple times asking for the tokens, but no one from Prepaid Digital Solutions replied. I am out over £1000 because of this.

I am willing to amend my review if someone from Prepaid Digital Solutions contacts me to resolve this problem. Otherwise, I will escalate via the appropriate legal and consumer protection channels.

I have over $1000 split in 2 Visa prepaid cards that I barely use.d bc I’ve been in the hospital.
The card expired and I can’t get a replacement because there is no one to contact. I worked my ass off for that money and I demand a replacement card or I will report you to the BBB and call my lawyer on standby. I’ve been trying to contact over a year now. GIVE ME MY MONEY BACK.

Tried using my card came back with zero dollars and said card was expired. there was $150 on the card and now customer service, there is none. Cant call or talk to anyone. this company is fraudulent. I do not recommend using this company.

followed their response and still nothing works. I can't leave an email like they suggested. Still no one to talk with to resolve the issue. It is like they are stealing money!

Horrible service! Cannot reach anyone to talk to. My $200 card expired after ONLY 3 months of being issued. That is garbage. It is written in VERY small print in the e-mail. Terrible!!!

UPDATE: Was finally able to find a phone number and talk to them. They reinstated my card for an additional 90 days. Changing my rating to 2 stars.

I have done surveys for Ipsos Reid for years. I opted for a pysical rewards card via Visa. It was for $47.
When I received it i had no idea it would have such a short shelf life for me to use it.

I had been ill for awhile and when I tried to use it it was declined.Because of the 10/24 expiry date. Now I have worked in Management for two banks in my career. Citibank and Amex.I have also been a merchant. There was nothing on the website when choosing a reward that indicated IF yoou order a physical card, you have x months to use it. Nowhere in the marketing. So for 2 months I have gone back and forth with the " SUPPORT" staff. Not only can you not speak to anyone, but when you send photos etc ...they dont care. I even called the Ipsos Reid office in Winnipeg, and unless you know the extension, you can only submit an email And I did that too. What a rip off..I agree with the other complaints..oh and now I see the website has a change in name....no matter how many names you rename , you are still wasting people's time in their good faith.