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Preen & Clean Arvostelua 

2 928
•
TrustScore 4.5/5 tähteä

4,6

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

My first clean today - kept in touch via WhatsApp - received message for date of clean and was advised to log on from 8am to see what time they would arrive - doesn't give a time but you can see ho... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Saw Nathan cleaning a neighbours & my wife asked him about the service he supplies, we signed up there n then & he cleaned ours to, very polite man and a great job well done.

Yritys on vastannut

Saanut 5/5 tähteä

I had a window cleaner previously that really didn't seem like they were bothered, a quick in rinse and off whereas these guys really do go above and beyond by fully scrubbing the dirt off our windows... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Preen came to clean my windows for the first time. They provided a specific day for the visit and arrived as promised. Their prices are very competitive, and my windows were left sparkling clean. On... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Ikkunanpesupalvelu
  2. ja myös
  3. Kotisiivouspalvelu
  4. Ränninpuhdistuspalvelu
  5. Siivouspalvelu

Tietoja yrityksestä Preen & Clean

Yrityksen kirjoittama

Preen & Clean, the UK's premier purified, hot water window cleaning company. With thousands of happy customers, hundreds of 5* reviews and cutting-edge window cleaning equipment, Nobody cleans better. We currently operate in the following areas:

  • Barnsley
  • Blackburn
  • Bolton
  • Burnley
  • Bury
  • Bradford
  • Castleford
  • Dewsbury
  • Doncaster
  • Goole
  • Halifax
  • Harrogate
  • Huddersfield
  • Hull
  • Keighley
  • Leeds
  • Manchester
  • Oldham
  • Pontefract
  • Rochdale
  • Rotherham
  • Salford
  • Selby
  • Sheffield
  • Wakefield
  • Wetherby
  • York

Using our eco-friendly hot water window cleaning technology, we take our time cleaning your doors, glass, frames and sills - leaving you with windows that make your home smile again!

Nobody cleans better

Yrityksen kirjoittama

Professional
Our 5* window cleaners provide only the best service to each of our customers, something we take pride in. You’ll easily spot Preen & Clean team in our branded vans, and we always arrive in uniform. We also keep you up to date on your cleaning schedule with reminders the day before we’re due to visit, so you’re never surprised to see us!
Friendly
We’re a family business, and we know how important it is to like and trust the people that take care of your home, so we put our customers at the heart of everything we do. From expertly tailored services, quality customer care, to a range of easy-payment options, our friendly team lives up to our shining reputation.
Reliable
You can rely on us to turn up and leave your windows sparkling, quickly, conveniently, and to our 5*standard. All of our window cleaners are local to the area, so they’re never too far away. And on the rare occasion we’re running late, we’ll always let you know in advance.
Value
Premium window cleaning, without the premium price tag! We offer excellent value for money with cleans starting from just £8 that are guaranteed to leave your windows gleaming. We get in to every nook and cranny, making sure your glass, frames, sills and doors are always left sparkling.

Our services

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Yhteystiedot

New customers save 20% for 6 months

Save 20% of the price of your window cleans for the first 6 months

4,6

Erinomainen

TrustScore 4.5/5 tähteä

3 t. arvostelua

5 tähteä
4 tähteä
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,6

Kaikki arvostelut

(2 928)

549 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Window clean

Very happy with the clean did have a few problems finding my address but customer service was great & was all sorted

20. elokuuta 2026
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Preen & Clean

Hi Suzanne, thank you for your 5* review! Kind regards, Preen & Clean

Saanut 5/5 tähteä

We had Preen and Clean for the first…

We had Preen and Clean for the first time. They came the day after we contacted them so I was pleased about that. Apart from doing a good job with the windows they also did a good job with the frames.

14. elokuuta 2026
Oma-aloitteinen arvostelu
Preen & Clean-logo

Vastaus yritykseltä Preen & Clean

Hi Patricia, thank you for your 5* review! Kind regards, Preen & Clean

Saanut 2/5 tähteä

Missed appointment, then a rushed, poor-quality wash

Reasonably priced, and the four-weekly schedule (not monthly, worth knowing) is fine in principle. In practice, my second appointment was a no-show. The app then told me I'd have to wait several more weeks for the next slot. The cleaner did turn up a few days later, after an SMS the night before, but the customer portal never updated to reflect it.

The clean itself — sold as a "hot window wash" — was poor. He was in and out in a couple of minutes, and the windows were left streaked with dried water. Not clean.

I paid within the hour, then tried to cancel. There's no online option for this — phone only, and nobody answered, so I left a message. You can request a re-clean within 48 hours, but windows should be clean the first time. That's a basic standard, not an extra.

Disappointing, especially given how hard it already is to find someone who'll do this properly with soap, warm water and some effort.

2. kesäkuuta 2026
Oma-aloitteinen arvostelu
Preen & Clean-logo

Vastaus yritykseltä Preen & Clean

Hi Simon, Thank you for taking the time to leave such detailed feedback. We’re sorry to hear that your experience fell short of the standard we aim to provide.

You’re absolutely right that our service operates on a four-weekly (28-day) schedule rather than a calendar-monthly schedule, and we do explain this on our website. However, we appreciate that the changes to your appointment and the portal not updating accordingly would have been frustrating.

We’re also disappointed to hear that you weren’t happy with the clean itself. We use purified hot water rather than soap or chemicals, and while this system provides a spot-free finish once any previous soap and chemical residue has been removed, occasionally the first few cleans can require additional visits for the glass to become completely streak-free. That said, we appreciate that the clean should still meet your expectations, and our Customer Care Team is there to arrange a re-clean where required.

We’re sorry you also struggled to get through to our Customer Care Team. If a call is missed, our team will return calls, and we’re always happy to help with concerns or cancellations. We’ve also taken your feedback regarding the customer portal and the cancellation process on board.

We’d really like the opportunity to look into what happened with your appointments and cleaning. If you could contact our Customer Care Team on 0800 061 4216 (Mon–Fri, 9am–4pm) or email info@preenandclean.com, they can review your account and help resolve this for you.

Thanks,
Preen & Clean

Saanut 5/5 tähteä

Easy to use service. Good job done.

Signing up to use Preen and Clean was very easy. They kept me informed throughout the process, advising roughly what date they would be visiting and then texting the day before. They turned up on time and did a good job. There was a slight delay with my payment reaching my account but after messaging them the issue was quickly resolved

12. elokuuta 2026
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Vastaus yritykseltä Preen & Clean

Hi Jane, thank you for your 5* review! Kind regards, Preen & Clean

Saanut 5/5 tähteä

Great window cleaning company

Great window cleaning company. All windows and sills sparkling clean. Great value too.

18. elokuuta 2026
Preen & Clean-logo

Vastaus yritykseltä Preen & Clean

Hi Ken, thank you for your 5* review! Kind regards, Preen & Clean

Saanut 4/5 tähteä

Bit of confusion at first but once…

Bit of confusion at first but once sorted no further issues. Connor was polite and cleaned windows to a good standard.Would recommend Preen and Clean. Advantage of having a website to access and the most important thing they are reliable

17. elokuuta 2026
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Vastaus yritykseltä Preen & Clean

Hi Mr Smith, thank you for your 4* review! Kind regards, Preen & Clean

Saanut 5/5 tähteä

Great communication

Great communication, arrived when stated, great service

16. elokuuta 2026
Preen & Clean-logo

Vastaus yritykseltä Preen & Clean

Hi Nicola, thank you for your 5* review! Kind regards, Preen & Clean

Saanut 5/5 tähteä

Very happy with an immaculate first clean

Very happy with a first clean of window that have not had professional attention, and indeed any attention at all for some of them, for many years. Left spotless and streak-free by a helpful friendly professional operator who completed the job carefully in a very short time. Great value, can definitely recommend. Only problem is that I am really not sure I can do the insides of the windows anything like as good!

14. elokuuta 2026
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Vastaus yritykseltä Preen & Clean

Hi HKF, thank you for your 5* review! Kind regards, Preen & Clean

Saanut 1/5 tähteä

Simply awful!

First clean was done, windows left dirty & debris left in the corner of the windows. Rewatched our CCTV to discover the brush hadn’t even touched some windows. The water was just sprayed on and left. The guy sprayed our front door but didn’t wash it. Rang up and was offered a re clean. This was completed the next morning, and once again the brush didn’t touch the windows, and the debris is still in place. The bathroom window was sprayed very quickly and that was it! The guy didn’t even come through the gates to clean the window, instead stretched with the pole missing the conservatory door and windows.

Think these people need to consider if cameras are in place as it clearly demonstrates half a job is being carried out. Awful service!

Spoke to their main number and had the invoice wiped and sent all evidence across.

13. elokuuta 2026
Oma-aloitteinen arvostelu
Preen & Clean-logo

Vastaus yritykseltä Preen & Clean

Hi Leonie, We’re so sorry to hear about this, and we’re glad you’ve been in touch with our Customer Care Team and provided the CCTV evidence.

This is absolutely not the standard we strive for, and the footage you’ve provided gives us the opportunity to properly investigate what happened and speak with the technician involved.

Thank you for your patience while we look into this. We really appreciate you taking the time to raise this with us and provide the evidence so we can address it internally. Kind Regards, Preen & Clean

Saanut 2/5 tähteä

Waste of time and money

The good: customer service team are friendly and helpful

The bad: windows were still dirty every time they came, with dirty marks, streaks and droplets all over them. Tried them for 3-months to give them a chance, but it did not get any better. I did try a reclean with them after one of the cleans they did - but it took them two further attempts to get the windows anything close to clean.

Just couldn't face having to handle constantly pestering them to come and reclean after repeated bad jobs - I would not recommend going for this service.

Additionally, closing the subscription with them could not be done through their online dashboard and had to be done over the phone. I have seen others who have had them continue to visit and charge after cancelling, hopefully I do not have the same experience.

12. elokuuta 2026
Oma-aloitteinen arvostelu
Preen & Clean-logo

Vastaus yritykseltä Preen & Clean

Hi HG, Thank you for your kind words about our Customer Cervice Team, we’re really pleased to hear they were friendly and helpful.

We’re sorry to hear you weren’t happy with the results of your cleans. We would, however, like the opportunity to look into this properly. As you’ve mentioned, our team did carry out further re-cleans when you contacted us, and you also noted that the windows were starting to get closer to the standard you expected.

With water-fed window cleaning, it can sometimes take a few cleans to fully remove the build-up left behind by previous soaps, chemicals and cleaning methods before achieving consistently streak-free results.

Unfortunately, we’re unable to identify your account from the information in this review alone. If you could contact our Customer Care Team with your name, address or another identifying detail, we’d be happy to locate your account, review the history of your cleans and look into the concerns you’ve raised, including the cancellation.

We’d genuinely appreciate the opportunity to investigate this further. Kind Regards, Preen & Clean.

Saanut 5/5 tähteä

Absolutely brilliant service

Absolutely brilliant service! My windows look spotless and sparkling, and the whole job was done to a really high standard. Friendly, professional, reliable, and took great care with everything. I’m really pleased with the results and would definitely recommend to anyone looking for a trustworthy window cleaner. Thank you for doing such a great job!

14. elokuuta 2026
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Vastaus yritykseltä Preen & Clean

Hi Michelle, thank you for your 5* review! Kind regards, Preen & Clean

Saanut 5/5 tähteä

First time we have used this company…

First time we have used this company and so far we have no complaints, our windows look amazing after not being cleaned for so long. Very easy to book and pay online. Thank you, we look forward to our next clean :).

11. elokuuta 2026
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Vastaus yritykseltä Preen & Clean

Hi T1, thank you for your 5* review! Kind regards, Preen & Clean

Saanut 5/5 tähteä

My first window clean today

My first window clean today. Am very glad I instructed this company. Very reliable. Windows look fab. Would recommend.

Easy booking process.

Kept up to date.

10. elokuuta 2026
Oma-aloitteinen arvostelu
Preen & Clean-logo

Vastaus yritykseltä Preen & Clean

Hi Dawn, thank you for your 5* review! Kind regards, Preen & Clean

Saanut 5/5 tähteä

Excellent clean

Excellent clean. Reasonably priced. Prompt and friendly cleaner

10. elokuuta 2026
Preen & Clean-logo

Vastaus yritykseltä Preen & Clean

Hi Nadia, thank you for your 5* review! Kind regards, Preen & Clean

Saanut 5/5 tähteä

Excellent from start to finish this was…

Excellent from start to finish this was our first clean Nathan was brilliant he explained everything before starting and did an amazing job would highly recommend 5 stars from us 👍

10. elokuuta 2026
Preen & Clean-logo

Vastaus yritykseltä Preen & Clean

Hi Neil, thank you for your 5* review! Kind regards, Preen & Clean

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