Planet Arvostelua 

Troy's knowledge and care was unmatched . We plan on reaching out again in the near future for additional financial services.

Has Taken Me a week or two to get my payoff ..

Its like an impossibility ...

I am trying to get my home paid off.. and they wont get the payoff for me .. I am literally trying to give them money , and they wont get me a simple number to do so .. I had a 3rd party try as well ,and they werent able to get it either... It is The most frustrating thing... You can get a payoff from any bank .. but this lender..

The group were extraordinary. They kept me informed the whole way through my process and even worked above and beyond with me to make it happen. Franks suggestions were perfect for my situation. I would recommend them highly.

Christopher and the entire Team at Planet Home Lending made this process incredibly easy!
Every step was clearly explained, and navigating them was simple.
Thank you all so very much.

Kenneth and Jia were phenomenal assisting me with my refinance.

I appreciate their hard work. They were very responsive and open to any adjustments I needed.

Thank you both.

Everything went smoothly. All of our questions were answered and Ashley and Nick were polite, personable, and professional.

When they first acquired my mortgage, I enjoyed a positive experience with them. Since then they have added arbitrarily over $30,000 to my mortgage claiming an HOA fee on the other side of the continent. Then treated me like I was the problem for having a problem with it and taking three months to resolve it. Constant problems with the password and user ID changing. If you can avoid this company like the plague!

It was a pleasure working with Nancy Sexton at PHL on the refinance of our home. Nancy is an expert in the mortgage lending field and was able to provide us with a competitive rate and quick close. We would not hesitate to work with Nancy again in the future.

Made the process so super easy. They came to us. Never had to leave the house!

Francis Snyder was instrumental in my successful refinance. He provided all the information I needed to make wise, informed decisions. Thank you!

Ross was always available and reachable for any questions or queries that I had. He made this entire process very easy. River was a fantastic assistant as well. Best regards, Mike Hall

A bunch of thieves they let someone make a payment out of my checking account and I didn't authorize it nor is the person name is on my account. They refused to give me my money back! I'm contacting my attorney and all other sources and I plan to sue them! They need to be shut down, I'm a Private investigator and I will make sure they get penalized for the fraud they did against me ! I won't stop until they get what they deserve! Customer service is horrible!

I've had some experienced so misfortune events since the ending of 2025. And my loan being transferred over to this mortgage was one of them. I work for mortgage company as well and the way they speak so harshly to the customer. Listen I pray everyday that I could get transferred again because even even when I catch back up I don't want to have to deal with the rude people. I get having to a job but a lot of the agents I've experienced these past 5 months have but nothing but disgusting human beings. I say that because I know they can see everything regarding the account even when boarding from previous they really talk to you like your nothing and don't deserve to have and experience life still. I've had 3 good experiences this whole ride ready to get off.

David Anger and Debbie Kurtz were throrough with our loan and worked clsoely with us as rates were dropping to find the right number for us. We will definitely be customers again in the future.

Experience was great with the refinance customer service excellent and walked us through the whole process and communication was excellent thank you

Sean and his associates were respectful, profession ,patient and always helpful and reassuring throughout the process of arranging and executing our loans. They made a very stressful process easier for us with their positive attitude and no pressure approach to the task of completing the loan process.

David and Mary were amazing and helped us out so much, kept us informed every step of the way and answered all our questions. The refinancing process was so easy thanks to them and there was no run around, everything was clear and processed in a timely manner. So happy we got to stay with planet home lending!

Derek Watkins and John Ellis made my mortgage process go through without all the stress I was expecting. Their knowledge and prompt response to any questions or concerns I had really amazed me. Would recommend to anyone looking for a mortgage lender.

Chris was absolutely amazing! As a first-time homebuyer on a tight deadline, I couldn’t have asked for a better experience. Chris and his team were incredibly thorough, proactive, and on top of every step to make sure we met our closing timeline. We are so grateful for Chris and his team!

My experience with Kyle was awesome the process was seamless!😎
Thank you.