Photobook America Arvostelua 

103
•
TrustScore 3.5/5 tähteä

3,6

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

I've used this company for years. Suddenly, there is no support. I paid for another book to be processed and shipped beginning of Sept. They sent (what I can tell) a fraudulent email saying it was... Näytä lisää

Saanut 3/5 tähteä

Design software so user friendly! Easy to import photos from all difft types media. Was little disappointed in output. I paid extreme attn to the margins and they were still not totally accurate to wh... Näytä lisää

Saanut 5/5 tähteä

Photobook has many very good discounts throughout the year, particularly buying voucher ahead of time and using later. You just need to keep track of the dates (and emails remind you), so you don't st... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I have done over 25 photobooks with Photobook America. I usually do an image wrapped 8x11 book with a matte finish on the cover and upgraded paper--I like photo lustre paper 190 gsm. We make a trave... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Yrityspalvelut

Yrityksen kirjoittama

Photobook America is an online platform that allows individuals to create and customize personalized photo albums, prints, and other photo-based products. The company offers a wide range of design templates, editing tools, and materials to create photo products such as photo books, photo prints, canvas prints, calendars, and more. Customers can upload their own photos, choose the design and layout, and add personalized text to create unique and meaningful photo products. Photobook America operates in multiple countries and ships to over 100 countries, and has won several awards for its innovative photo products and services. The company's mission is to help customers preserve and share their precious memories through high-quality photo products that are both beautiful and durable.


Yhteystiedot

3,6

Keskitasoinen

TrustScore 3.5/5 tähteä

103 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 75 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 48 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,6

Kaikki arvostelut

(103)

8 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

This is great

This is great. Ordered a gift.

28. heinäkuuta 2023
Oma-aloitteinen arvostelu
Photobook America-logo

Vastaus yritykseltä Photobook America

Hi Pat, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.

Saanut 5/5 tähteä

I love taking photos and creating…

I love taking photos and creating albums. Photobook has made things way easier for me. Their free design templates are so cute. Plus, their discounts are also good!

7. heinäkuuta 2023
Oma-aloitteinen arvostelu
Photobook America-logo

Vastaus yritykseltä Photobook America

Hi Vim, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.

Saanut 5/5 tähteä

Very user-friendly!

Photobook App and Website is very user-friendly. I spent less than an hour creating two Photobooks and I received them both in a week - amazing! The quality is superb. I definitely will purchase more and start a collection this August.

28. heinäkuuta 2023
Oma-aloitteinen arvostelu
Photobook America-logo

Vastaus yritykseltä Photobook America

Hi Anna, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.

Saanut 1/5 tähteä

I am so upset

I am so upset. I will NEVER use this co. again! I had a voucher for a 14 x10 lg landscape bk. Once I started my project it says pick a book, I picked a book, wondering why when it already seemed I had, via my voucher stating what kind of book, but ok, I guess I get it, I don't want it to say Wedding or something, I picked a DIY, and then started working what should have been an epic, special family book. I had a few problems along the way and 1x got an impatient, snotty jerk, then a very nice man, and then the 3rd & final time, someone who at first was not nice, eventually became nice when I said if SHE preferred to have someone else "DEAL" with me in my softest of voices, that was OK by me, putting it on me, so I wouldn't be hung up on, then she softened and finally became very helpful. BUT, the WORST of it is, after almost 30 hrs of tedious work, resizing an unusual set of prints, as I go to check out I was informed that all this time I had been working on a med sized book...and yes, it happens quite often...What?? And if I were to go back to a lg I'd have to resize everything...I was so blown a way I felt like crying...Never, ever again will I use this company. The book should automatically match the voucher....if it happens often then FIX IT. Let there be an alert, this does not match your voucher, something!! Don't use them. They are not even in the top list of good ones, anyway, so don't bother!!

23. heinäkuuta 2023
Oma-aloitteinen arvostelu
Photobook America-logo

Vastaus yritykseltä Photobook America

Hi Sue, we are sorry to hear about your experience. Please send us the voucher code via chat or email for checking. The issue can be fixed by changing the product. It will allow you to select the correct type and size of book without starting from scratch. However, we need to double check your voucher code as the 14 x 11 size is no longer offered. We have the 14 x 10 size. Rest assured we will look into it. Thank you

Saanut 5/5 tähteä

Good way to preserve memories

I tried both app and web. Very easy to use. Thanks Photobook!

15. maaliskuuta 2023
Oma-aloitteinen arvostelu
Photobook America-logo

Vastaus yritykseltä Photobook America

Hi Corie, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.

Saanut 5/5 tähteä

Good quality

Good quality, received in 10 days! Super satisfying! Highly recommended!

5. kesäkuuta 2023
Oma-aloitteinen arvostelu
Photobook America-logo

Vastaus yritykseltä Photobook America

Hi Janesse, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.

Saanut 5/5 tähteä

Great job!

Great job! Keep up the good work!

1. toukokuuta 2023
Oma-aloitteinen arvostelu
Photobook America-logo

Vastaus yritykseltä Photobook America

Hi WJ, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again in the future.

Saanut 5/5 tähteä

A cherished book

I wanted to take all of my daughters school mementos and make a photobook of them. My experience with Photobook was PERFECT! It was everything I expected and wanted for this cherished book for her to have for the rest of her life.

15. huhtikuuta 2023
Oma-aloitteinen arvostelu
Photobook America-logo

Vastaus yritykseltä Photobook America

Hi Candi, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We are looking forward to preserving more of your treasured memories again soon. :)

Saanut 5/5 tähteä

Great consistent quality

Photobook always provides a great product at an affordable price. My Photobooks are made to document each house flip project that I complete. The books are consistent and equal in quality over several years of orders.

22. maaliskuuta 2023
Oma-aloitteinen arvostelu
Photobook America-logo

Vastaus yritykseltä Photobook America

Hi Cynthia, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We are looking forward to preserving more of your treasured memories again soon. :)

Saanut 3/5 tähteä

I've made several books using…Adobe photoshop.

I've made several books using photobookamerica They all require a lot of work because their software really could use a lot of updating. Not much ability to customize nor is there the ability of offload / download your finished product onto a personal computer. Thus, I make my own pages and upload as a single "blank". Recently I made a book and their software didn't "trigger" and tell me I was paying for a bunch of blank pages. When I called them, they didn't seem to care and considered it my fault. Yes & No....their software wasn't doing what it should. Also, no matter what coupon (bribe) I use, no two books ever cost the same.

21. lokakuuta 2022
Oma-aloitteinen arvostelu
Photobook America-logo

Vastaus yritykseltä Photobook America

Hi Dan Love, we are sorry for the issues encountered in using the Software. Our company values all the feedback given for the improvement of our service. Please allow us to check on this further by providing us more information through email or chat. Rest assured that we will address your concern accordingly. Thank you

Saanut 5/5 tähteä

I have been using Photobook America for…

I have been using Photobook America for for many years for making photobooks. Their work is very nice, and price is very competitive. I am very happy with their service.

21. maaliskuuta 2023
Oma-aloitteinen arvostelu
Photobook America-logo

Vastaus yritykseltä Photobook America

Hi Ramesh Panchal, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We are looking forward to preserving more of your treasured memories again soon. :)

Saanut 1/5 tähteä

I bought a voucher for a lay flat book

I bought a voucher for a lay flat book. It was near the expiration date and I was leaving the country for a while and needed it completed asap. I put my code in prior to creating my book (which, one would rightfully assume it would be for the book I had the voucher for, be because that’s how it’s always worked)
When it was completed, I went to check out and was charged for a book that was not a lay flat book. I had a choice to go make the entire book again, which I had no time for, or purchase the book I made and get a credit for a future project. I felt that I had to purchase the book. NOT happy. I immediately contacted customer support via the website. I was emailed back days later that there was a known glitch in the system. Email back from them; “I am truly sorry as the system did not auto-select the correct product. Please note that this was already reported to the designated team and working on it to get it sorted. sorted.
In the meantime, for future voucher redemption, we still highly recommend customers checking the product details before checking out. In case you will encounter an error upon redemption, please do not hesitate to contact us before placing the order so we can provide a solution and fix it if there is an issue with the voucher settings.” THIS does NOT help after the fact!

Unfortunately, it appears that I will lose any credits that I may have with this company and will move on to a more honest company for my future needs.

21. elokuuta 2022
Oma-aloitteinen arvostelu
Photobook America-logo

Vastaus yritykseltä Photobook America

Hi Brenda, we apologize for the experience you've had in redeeming your voucher code. Please check our response sent through your email with case ID 3236413. Thank you.

Saanut 1/5 tähteä

Project deleted with NO WARNING!!

I’ve spent hundreds of hours working simultaneously on different projects and I came to find that one of them was deleted without any warning. It is 200 pages full of memories of my daughters birth year that was nearly ready to print. I tried talking to customer service and keep getting different people mixed with a robot who have been no help.

29. syyskuuta 2022
Oma-aloitteinen arvostelu
Photobook America-logo

Vastaus yritykseltä Photobook America

Hi Kenzi, we apologize for the deleted project and for the inconvenience it caused you. Projects that are not ordered within 6 months from the date of creation will be deleted from our server. Files for completed orders will be stored for 1 year. If your order is more than a year old, the reorder feature will no longer be available.

For further assistance, please send to us through chat your registered email address, project name and date/time of the last saved version. Our chat icon is located at the lower left side of the webpage (https://www.photobookamerica.com). Thank you.

Saanut 1/5 tähteä

I ordered 3 books as Christmas gifts

I ordered 3 books as Christmas gifts. It’s almost Easter and there is still no sign of them. Really awkward, and there is no information from the company on expected delivery, no answer when asking to cancel the buy. Worst buy ever.

6. maaliskuuta 2022
Oma-aloitteinen arvostelu
Photobook America-logo

Vastaus yritykseltä Photobook America

Hi Åsa Johansson, we apologize for the delayed delivery of your order. To check this further, please send to us the order details through chat which is located at the lower left side of the webpage (https://www.photobookamerica.com). Thank you.

Saanut 5/5 tähteä

Excellent customer service and quality products

Excellent customer service, easy photobook development and good quality products. I especially like the Buy-Ahead sales for photobook discounts and I am also appreciative of being able to extend my vouchers on the Photobook America website if I can't get the product finished.o

31. elokuuta 2021
Oma-aloitteinen arvostelu
Photobook America-logo

Vastaus yritykseltä Photobook America

Hi Sue G. thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.

Saanut 5/5 tähteä

GREAT COMPANY TO WORK WITH

I have been using Photobook America to do my photo books for several years. I have been very happy with the price and output. The quality is excellent and the time frame for receiving your book is exceptional. The book templates are easy to work with and change for the look you want. I will continue using them for all my book needs. Highly recommend. Also, if you do have a problem, which I have on occasion, they are very immediate to solve the problem. Again, I am very pleased with the quality, ease of use and integrity of this company.

15. elokuuta 2021
Oma-aloitteinen arvostelu
Photobook America-logo

Vastaus yritykseltä Photobook America

Hi Elaine Todd, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.

Saanut 5/5 tähteä

High quality of pictures and product

High quality of pictures and product. Never disappoint me. I always rely on them when sending gifts to my loved ones

13. elokuuta 2021
Oma-aloitteinen arvostelu
Photobook America-logo

Vastaus yritykseltä Photobook America

Hi Abbielyn Deus, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.

Saanut 5/5 tähteä

Beautiful vibrant colors and arrived in…

Beautiful vibrant colors and arrived in only 7 days !

12. elokuuta 2021
Oma-aloitteinen arvostelu
Photobook America-logo

Vastaus yritykseltä Photobook America

Hi Lisa Phan, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.

Saanut 5/5 tähteä

I always know I will receive top…

I always know I will receive top quality albums when I order here !!

7. elokuuta 2021
Oma-aloitteinen arvostelu
Photobook America-logo

Vastaus yritykseltä Photobook America

Hi MaryAnn Heintz Gardner, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.

Saanut 5/5 tähteä

Photobook America Review by RS

I really enjoy making my albums at Photobook America

5. elokuuta 2021
Oma-aloitteinen arvostelu
Photobook America-logo

Vastaus yritykseltä Photobook America

Hi Rivky Swiatycki, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon

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