Photobook America Arvostelua 

103
•
TrustScore 3.5/5 tähteä

3,6

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

I've used this company for years. Suddenly, there is no support. I paid for another book to be processed and shipped beginning of Sept. They sent (what I can tell) a fraudulent email saying it was... Näytä lisää

Saanut 3/5 tähteä

Design software so user friendly! Easy to import photos from all difft types media. Was little disappointed in output. I paid extreme attn to the margins and they were still not totally accurate to wh... Näytä lisää

Saanut 5/5 tähteä

Photobook has many very good discounts throughout the year, particularly buying voucher ahead of time and using later. You just need to keep track of the dates (and emails remind you), so you don't st... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I have done over 25 photobooks with Photobook America. I usually do an image wrapped 8x11 book with a matte finish on the cover and upgraded paper--I like photo lustre paper 190 gsm. We make a trave... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Yrityspalvelut

Yrityksen kirjoittama

Photobook America is an online platform that allows individuals to create and customize personalized photo albums, prints, and other photo-based products. The company offers a wide range of design templates, editing tools, and materials to create photo products such as photo books, photo prints, canvas prints, calendars, and more. Customers can upload their own photos, choose the design and layout, and add personalized text to create unique and meaningful photo products. Photobook America operates in multiple countries and ships to over 100 countries, and has won several awards for its innovative photo products and services. The company's mission is to help customers preserve and share their precious memories through high-quality photo products that are both beautiful and durable.


Yhteystiedot

3,6

Keskitasoinen

TrustScore 3.5/5 tähteä

103 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 75 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 48 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,6

Kaikki arvostelut

(103)

8 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

It's Easy to Save Your Projects and Complete Them on Your Schedule

Photobook America is my favorite photobook site. I love that I'm able to save my projects and come back to them when I have time. I prefer to do all the layouts myself, using the suggested layouts as a rough guide but modifying them for my needs. Photobook offers complete flexibility and an easy to use interface. Plus, their pricing is a great value.

11. heinäkuuta 2024
Oma-aloitteinen arvostelu
Photobook America-logo

Vastaus yritykseltä Photobook America

Hi DM! Thank you for your wonderful review!

It’s always a pleasure to serve customers like you, and we’re glad that you enjoyed our products/services.

Saanut 4/5 tähteä

Great Photobook product

Great Photobook product! However, PLEASE make sure to provide a TRULY BLANK photobook with NO empty boxes. It is such a "pain" and waste of time to have to "delete" all the "pre-layout boxes"! I have requested this MANY times. PLEASE seriously consider this request and actually DO IT! I have done over 100 books with you and wish you would finally take action on this MUCH NEEDED request.
THANK YOU!!!

6. kesäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I have been using Photobook America for…

I have been using Photobook America for over 10 years now....the ease of use and quality product was the reason why I chose them initially. Over the years I had different questions and sometimes I would make a mistake or order a photo book that will arrive too late for the specific event. The team at PhotobookAmerica will go beyond just a good customer service- they will explain everything so patiently, make a compromise even if the mistake was mine...they really cared! This is the reason why I kept using them over so many years. The quality of the photo books is consistently excellent! This, combined with the team's kindness is the reason why I will keep using them for many more years.

21. kesäkuuta 2024
Oma-aloitteinen arvostelu
Photobook America-logo

Vastaus yritykseltä Photobook America

Hi Galya. Thank you so much for taking the time to leave such a fantastic review. We’re thrilled to hear that you enjoyed our products and services. Your feedback is invaluable, and it motivates our team to continually strive for excellence.

Saanut 5/5 tähteä

Creating Memories

I have been using Photobook America for approximately 15 years. They have documented my family and my favorite excursions in more than 20 photo books. I have yet to be disappointed. The printing quality is excellent. The turnaround time is very good. Delivery of the books is superb. My only complaint is minor but significant in that their packaging used to be more secure. The current packaging is more flimsy and more difficult to open.

11. kesäkuuta 2024
Oma-aloitteinen arvostelu
Photobook America-logo

Vastaus yritykseltä Photobook America

Hi Ike! Thank you for taking the time to leave us a 5-star review. Your feedback is invaluable, and it motivates our team to continually strive for excellence.

Saanut 5/5 tähteä

Photobook is the best photo product company

Photobook has many very good discounts throughout the year, particularly buying voucher ahead of time and using later. You just need to keep track of the dates (and emails remind you), so you don't start too late. The quality of paper and photos visually is very high. The printing is done quickly and despite overseas shipping, it arrives quickly. The photobooks have good templates for adjusting layout, though I also have purchased mugs and other items that were good too. I find the value better than Shutterfly, which I have used before. Customer service was also responsive whenever I've had questions.

18. huhtikuuta 2024
Oma-aloitteinen arvostelu
Photobook America-logo

Vastaus yritykseltä Photobook America

Hi James! Thank you for your wonderful review! It’s always a pleasure to serve customers like you, and we’re glad that you enjoyed our products/services. Once again, thank you for your support.

Saanut 5/5 tähteä

Beautiful as Always

I've used Photobook America for the last 10+ years for professional and personal photobooks. So when we took our 25th anniversary trip to Ireland I knew exactly where to have our memory photobook made. Photobook America did a fabulous job as always (and I don't even use any of the upgrade options!!) I used the AI photo placement tool for the first time and didn't like the first try, but the 2nd attempt gave me a good starting point to work from and saved me hours of work, especially on an 80 page book. I appreciate their customer service as well. When I've had issues or needed a few days extension on my voucher, they've been more than accommodating. Can't recommend them enough!

17. huhtikuuta 2024
Oma-aloitteinen arvostelu
Photobook America-logo

Vastaus yritykseltä Photobook America

Hi Alissa! Thank you for your continued support and for recommending us to others. We hope that in the future we’ll be able to provide a similarly excellent experience. We look forward to your orders again soon.

Saanut 5/5 tähteä

Photobook America is my "GoTo" for Photo Albums

There was some confusion over my use of a voucher that caused me to be charged more than I had expected. After contacting the support team, the issue was resolved to my satisfaction. We exchanged emails several times and the team at Photobook was always polite and helpful.

13. elokuuta 2023
Oma-aloitteinen arvostelu
Photobook America-logo

Vastaus yritykseltä Photobook America

Hi Cheryl! Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with your recent order with us. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!

Saanut 5/5 tähteä

Best photobook you can get- top quality and price

The website made it very easy to layout photo books. Lots of options with fonts, colors and page design. Easy to upload photos either from your computer and the new feature to upload photos from mobile phone is a plus. The print and paper is high quality. Shipping is fast especially it is coming from Malaysia. Took a week get to the US once order is placed.

1. huhtikuuta 2024
Oma-aloitteinen arvostelu
Photobook America-logo

Vastaus yritykseltä Photobook America

Hi Kit! We’re delighted that our software has exceeded your expectations and made a difference in your project. Your feedback is invaluable, and it motivates our team to continually strive for excellence.

Saanut 5/5 tähteä

The paper on the album pages are high…

The paper on the album pages are high quality. It is my favorite photo book website. I’ve used them for years.

25. maaliskuuta 2024
Oma-aloitteinen arvostelu
Photobook America-logo

Vastaus yritykseltä Photobook America

Hi Patty! Thank you so much for taking the time to leave us this amazing review! We’re thrilled to hear that you had a great experience with us and look forward to serving you again soon.

Saanut 5/5 tähteä

Great photo books

Great photo books, responsive and helpful customer service. I have switched from Shutterfly and have used Photobook America for the past 3 years. Once my book arrived torn and the replaced it without making me beg.

10. huhtikuuta 2024
Oma-aloitteinen arvostelu
Photobook America-logo

Vastaus yritykseltä Photobook America

Hi Eniko. Thank you for your wonderful review! It’s always a pleasure to serve customers like you, and we’re glad that you enjoyed our products/services.

Saanut 3/5 tähteä

Design software so user friendly

Design software so user friendly! Easy to import photos from all difft types media. Was little disappointed in output. I paid extreme attn to the margins and they were still not totally accurate to what preview showed. Wish color output was better too without having Fri pay for $$$ upgrade.

10. huhtikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great end results...

Even though time consuming, the books come out great. I love seeing the final result. They are helpful when you have issues figuring out steps in creating the book.

20. lokakuuta 2023
Oma-aloitteinen arvostelu
Photobook America-logo

Vastaus yritykseltä Photobook America

Hi Diane! Thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and deliver the best. We look forward to preserving more of your treasured memories again in the future.

Saanut 5/5 tähteä

The photo book looked great and arrived…

The photo book looked great and arrived in a reasonable time.

10. marraskuuta 2023
Oma-aloitteinen arvostelu
Photobook America-logo

Vastaus yritykseltä Photobook America

Hi. Thank you for giving us a 5-star rating! We’re thrilled to hear that you had a great experience with us and look forward to serving you again soon.

Saanut 5/5 tähteä

Fantastic value in photobooks…

I am an octagenarian trying to keep up with technology. The Help Team at Photobook America has been superb and most helpful on multiple occasions (except for one person named Aubrey!) and Mae was particularly helpful this week as I struggled with upload problems caused by my browser and my internet connection. I heartily recommend that when uploading photos to a project that you connect your computer directly to the internet modem and be sure that your Chrome cookies are cleared and that you can then accept or reject cookies from then on. Thank you to the Photobook America team! I will continue to use your products to document my travels with my family. I would like to call out Mae as an exceptional customer service representative who solved my difficult problem successfully and with exceptional ability, care and knowledge. Thank you, Mae.

22. helmikuuta 2024
Oma-aloitteinen arvostelu
Photobook America-logo

Vastaus yritykseltä Photobook America

Hi Christina. Thank you for taking the time to leave us a 5-star review. We’re thrilled to hear that you enjoyed our products and services. Your feedback is invaluable, and it motivates our team to continually strive for excellence.

Saanut 5/5 tähteä

A great photobook service/product!

I’ve been using Photobook for years to create photo books of family photos and art for years. I’ve made small photo books and some very, very large and lengthy ones. I’ve always been happy with their quality of product. The online website is good for creating product and generally easy to use. If you buy a voucher, they can be a great deal — but, focus initially on setting up your project to meet all specs of the voucher. They will hopefully make this a bit more foolproof over time.

26. marraskuuta 2023
Oma-aloitteinen arvostelu
Photobook America-logo

Vastaus yritykseltä Photobook America

Hi Mr. Jones! Thank you so much for taking the time to leave us this amazing review! We’re thrilled to hear that you had a great experience with us and look forward to serving you again soon.

Saanut 5/5 tähteä

Offline option

I like working offline and this company has a great downloadable software. I once had an issue submitting it after completing, but now I know how to send it with big file Dropbox. Once you get used to their formats, features, products etc., it's hard to go with other companies.
*On their software they have an option to enhance specific photos, which is great for everyday pics, but terrible for proffesionals.
* The vignette option on software (not available on online software) is so spectacular and i have not seen it on any other site.
I always do their layflat albums. I've done weddings, and random everyday albums. Everyone who sees my albums are blown away.
Usually customer service reps come through when I need them, which is not often.
The only negative thing I can say is that since they switched from DHL to usps it takes much longer to come.

8. syyskuuta 2023
Oma-aloitteinen arvostelu
Photobook America-logo

Vastaus yritykseltä Photobook America

Hi Valued Customer, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We still use DHL for Premium Express or Super Rush option depending on the courier's availability in the area. For more info, you can check here : (https://www.photobookamerica.com/product/shipping-info). We look forward to preserving more of your treasured memories again soon.

Saanut 5/5 tähteä

Amazing & Unique

Amazing and unique product where can capture and print out the precious moment with the beloved. Variety of choices for user to pick their preferable product.

10. heinäkuuta 2023
Oma-aloitteinen arvostelu
Photobook America-logo

Vastaus yritykseltä Photobook America

Hi Ocean TY, thank you for giving us a 5-star rating! Your positive feedback really helps us to keep going and delivering the best. We look forward to preserving more of your treasured memories again soon.

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