Pho Arvostelua 

This is not authentic Vietnamese food. The pho is 75% water 20% noodle and you guessed it 5% chicken. The little chicken I did get was so dry it was impossible to eat it. I mentioned this to the waitress and she didn’t take my complaint seriously. Please avoid the Canary Wharf branch as you will be very disappointed.

One of the worst experiences I've had visiting a restaurant for a very long time.

I love Vietnamese food but hadn't tried Pho so I thought I'd take the family for a Christmas treat to the Pho restaurant in Guildford. I booked a table for 5 well in advance and looked forward to the evening with my family. I got a confirmation text to check we were still coming and said yes to that. We were all set to go.

Then it all went horribly wrong.

I was called mid afternoon on the day we had booked and told there would be no wok based meals available as something was wrong in the kitchen. Slightly annoying but there was plenty else on the meal for all us to enjoy so I wasn’t too bothered. I should have asked exactly what the issue was though as I might have saved my time later on…. but more on that below.

After attending an event earlier in the evening we arrived at 8.30pm for our booking. At the door we were greeted by a member of staff who told us the restaurant would be closed at 9pm due to, I think she said, staffing issues. We would have less than 30 minutes to select our food and eat it. Obviously not enough time.

I asked why I wasn't called and told the situation so we could have picked another restaurant in Guildford or not travelled (30 mins for us) and wasted a journey. The staff member told me it was 'hectic', too hectic to spend 30 seconds on the phone or send a text? Really? But they called me earlier to tell me the wok problem. It would have been nice to at least have been given more details or, perhaps, the truth.

We tried to find another place to eat but it was getting late and as it was the week before Christmas everywhere was busy and full. We ended up heading home extremely disappointed.

I expected a call or message from the restaurant next day to apologise and perhaps offer some kind of discount should we wish to return. As you might have guessed I got nothing. Three days later though I did get two different emails from Pho - one to tell me 'Thank you for dining with us!' and the second 'We would appreciate your feedback about your experience at Pho Guildford.'
Brilliant! Their dysfunctional customer communications actually made me and the family laugh. Joking aside though it’s kind of pathetic. Actually it’s really pathetic.

My advice to you, don’t bother with Pho, they’re a mess.

And to anyone from Pho if you are reading this this? Please don’t bother apologising or trying to offer me any kind of discounted meal, I won’t be coming back and nor will any of my friends and family. If your treat your staff like you treat your customers I’m not surprised you have staffing issues. Spend your time fixing the shambles you have in your restaurant and with your staff so you don’t disappoint any more families or customers around especially around Christmas.

The dishes are absolutely not authentic; the cooking methods for pork, beef, and chicken are far from what Vietnamese cuisine should be. Even the basic elements are lacking. The texture of noodles and rice doesn't meet the standard for Vietnamese cuisine. When settling the bill, they included a 12.5% voluntary service charge. However, the waiter presented the receipt with this service charge already added, using a questionable approach. It's either voluntary or assumed? The customer's willingness to pay voluntarily is their right; the restaurant shouldn't assume and forcefully include it in the bill without consent. Ridiculous!

It has been over three years since I last visited this pho restaurant. Unfortunately, the food quality has significantly declined. But what was even more concerning was when a man came out of the restroom and loudly informed the server that the chef had not washed his hands after using the toilet. He repeated it three times, causing shock among the customers, but the staff seemed unfazed. The Balham Pho restaurant is not a place I will ever choose to dine at again, I may never eat at any of them again. Shocking!!!🤮

Unfortunately food served at Pho in Oxford has nothing to do with a real taste of Vietnam.
Pho broth is full of warming spices, cinnamon, star anise etc, the one served at PHO has no taste and it was full of froth, thinly sliced steak turned out being super chunky and chewy.
As PHO is a chain restaurant I would recommend passing this feedback to your Chef Executive. Please review your recipes and add a bit of real Vietnamese flavour ;)
Service was very good though.

Terrible, rude, unprofessional customer service. Will never step foot back in any of Pho’s restaurants.

The staff here treated me appallingly. I visited Pho on Thursday 16 November at around 7.30pm at the Cambridge branch. When I arrived, we were shown to a table that was right under a loud speaker blaring out music. Due to being partly deaf and wearing hearing aids, I asked the staff member to turn down the music. I also pointed directly at my hearing aids, to indicate that I was partly deaf.

She immediately refused, saying that she wasn’t allowed to. She didn’t offer to get a manager who presumably would’ve been able to help. Instead she moved us to another table where the music was just as loud. As a result, I struggled to hear what was being said by the people with me due to the waitress’s refusal to turn down the music.

There was absolutely no sense of empathy, and her general demeanour throughout the night felt bad, including leaving customers stood at the open door in the cold, and generally coming across as unfriendly.

Although the food was ok, I’m shocked that in the 21st century restaurants still think that treating people with disabilities with contempt is acceptable, no less in such a liberal place. I don’t recommend this place at all and I’ve never experienced anything like it in my life.

I visited Gun Wharf Quays Pho restaurant for the first time. I was asked to leave a review but sadly I was disappointed!

When we arrived we sat outside and we were the second table and no other tables were seated.

We waited a long time for our main course. 2 tables that were seated after us were served their meals.
When I asked the young man about how long will it be for our food he replied ‘yes yes your food is on the way.’
He did not return to our table for the rest of our visit. Our food was delivered eventually.
I did not notice the heavy service charge (almost as much a meal) at the end of the bill….until I got to my car and rechecked my receipt.
(Please read every word to the bottom of your receipt as the service charge is optional. If you are not happy you can have it removed but I saw it too late as I only checked the cost of my meal.)

A lovely young lady also served us drinks and I would like to praise her kindness and attention. Thankfully she brought us our bill.
I don’t understand what could have taken so long for our meals and it didn’t leave a pleasant first time experience. We will not to return to Pho restaurant as I emailed and sent messages to the customer helpline and no response from them either.

I visited the Leicester branch for my birthday and totally disappointed with the experience.

1. how many restaurants out there serve starters before drink? Pho even got the basics wrong and totally unprofessional!
2. slow service and no dinning satisfaction check like Wagamama and other high street restaurants
3. the service charge being added automatically if you pay by card! I spend 40GBP for the food and charged me 4.9GBP for the service.
4. no receipt given! despite I had requested via the card machine to send to my email address.

totally a joke !

We were a party of 5 who visited Pho in Cheltenham last night (Friday 31st March) for the first time and it will certainly be my last time due to the rude, surly waitress who took our payment at the end. This girl is about 20, short fairish hair, and short.

She had a poor attitude the moment she approached the table. When we asked to pay individually she rolled her eyes. Yes, that's correct - she rolled her eyes. She made it very clear she was put out by this suggestion and said, condescendingly, "right, and do you know how you're going to work this out!" I was gobsmacked. One of our party explained that the cost for the meals were itemised on the bill that she had given us so it was very easy to work out. She then made a sarcastic remark about how we would work out the drinks. Well, it's really not that difficult. You add them up!

After this uncomfortable exchange, we left a generous tip which we wanted to be given to the original waitress who had served us all evening. This waitress was polite, professional and friendly. However, not a second later Miss Surly walked back to the table, grabbed the tips and walked off without a word of thanks.

Absolutely appalling attitude and treatment of perfectly polite, reasonable customers. I did tell another member of staff about how rude she had been and she apologised on her behalf but she shouldn't have had to - the waitress should have been made aware of her actions and told to apologise to us. If Miss Surly were on my staff (I have worked in catering / hospitality for many years), she would be on a final warning after that performance.

Have eaten here for years, really enjoyed, nice staff and atmosphere in each venue. One issue is that the portions have become noticeably smaller recently but assume that's just cost of goods, etc causing an issue

We don’t just to Pho in Oxford for the food anymore (which is absolutely delicious) but also for Justyna.
Justyna goes above and beyond for her customers and makes the experience of eating at Pho so enjoyable, she remembers her customers personally and makes you feel special every time you walk in.
We went on a Friday evening when it was very busy and she recognised us whilst working on the pass, she asked the waiter to check something on my order as she noticed I didn’t ask for something to be removed which I normally always do, and she was right, I had forgotten to ask!
She also then sent over some Lemongrass Chilli oil as a gift which she knows is my favourite.
It’s the little things that make a difference and they really did.
Her team were equally friendly, attentive and happy to help.

PHO-Kingston on Thames: Abysmal. Never have I had a click and collect on time. Always left waiting with apologetic staff who have no clue. I'm sat here in the cafe waiting 30 mins over the allotted collection time and all I've been offered is a glass of water. Just calculated I've spent well over £1000 in the place since it opened, but alas not a penny more.

Visited Exeter Pho on Saturday, very disappointed, didn't start well, the server yawned whilst taking our orders, starters arrived which were ok but the main course took ages, and plates were left on the table. Eventually main courses arrived, we had to juggle to make space, the waitress then started to clear away.

Both mains were incorrect, I ordered Wok fried noodles : phở xào which was so bland and pale, it was frankly horrible. However, my wife, ordered a vegetarian dish and was brought a soup with chicken and beef.

When I gave feedback to the waiter at the end, he agreed with me that the Wok fried noodles: phở xào is poor, not sure why it's called fried Noodles, not convinced it saw a wok at all.

We went to Pho in Hockley Nottingham.I had never eaten Vietnamese food before.The food was excellent, the staff were brilliant, we are both vegan and the menu was clear and easily met our requirements. We were both surprised and delighted at the flavours.

Visited this afternoon(2 july) and didn't appreciate patronizing and conceited waiter.
Wasn't until viewing bill later that I realised I was charged for this 'service'.
Feel aggrieved enough to comment as was never informed that the service charge was optional and think it a cheap sleight of hand.Would definitely not have paid this had I been given the option.
The food was reasonable but won't be visiting again.

Really really yummy food. Only ever had it delivered but always great and tasty. Fresh and really good portions

Ordered on Deliveroo in Oxford. They gave me a glass of still water with a defective cap which is impossible to open. I had to use a key to break the cap. I was wondering if they gave me this bottle of water on purpose because I can tell from the appearance that someone tried to open the bottle cap.

Went to portmouth one service was so bad waited 30 minutes to be seated then another 30 minutes to get our starter then another 30 mins to get our main. Each time I had to get up to ask for my order I even had to get up to get cutlery . People next to us got starters at the same time as mains .there was more staff then customers all doing nothing. Our waiter was very angry and could not even say thank you or bye when we paid won't be going back

Absolutely brilliant place to eat where the food is always fresh, tasty and the staff are happy to help. I have been to several branches and whilst the one in Bristol can be very hit and miss especially their delivery service due to a high demand from deliveroo, the one in Exeter is phenomenal. The staff are so kind, friendly and always happy to see you if you're a regular. They're also very accommodating and happy to help with any requests + always ask about allergies even if they know you don't have any. The food in exeter is wonderful and the chefs really do have it down to a fine art. The mushroom pho especially is always sublime as is the vegan this isn't curry. We have had one lacklustre experience here from the takeaway during the pandemic but it was very very quickly rectified by an amazing manager who went out of his way to make sure things were put right which was very kind and generous and actually made us like the place more. If you want a flavourful and healthy meal then Pho is the place to go as it really is PHOnominal.