Bought a ceramic cat fountain and replacement filters, set up as instructed and it leaks water all over place, via the clit in the rubber bung that connects the power cable to the pump. Clearly it's n... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
We bought a Scruffs Aspen fleece blanket for our 2 year old Cavalier King Charles Spaniel and he absolutely loves it. It’s become his favourite place to snuggle up and nap, which is saying somet... Näytä lisää
Bought what I thought was a premium bed for the pup, 18 months and it's completely faded! Not a little, a complete change in colour. Contacted customer services and was told 'it's general wear and tea... Näytä lisää
I bought the raised feeder bowls as my cats were having trouble with whisker fatigue using their previous bowls. The raised bowls are a great height and are shallow so the food sits in the perfect spo... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Scruffs® is a global market-leading brand of premium pet bedding and accessories. The philosophy of Scruffs® combines innovative solutions to practical issues facing owners and their pets along with beautiful fabrics and colour palettes found in the latest home décor trends to create the very best pet products in the market.
Yhteystiedot
Brindley Road 2, M16 9HQ, Stretford, Yhdistynyt kuningaskunta
- 0161 702 5060
- customerservice@petslovescruffs.com
- www.petslovescruffs.com
3,6
Keskitasoinen
366 arvostelua
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Really helpful customer service.
The Expedition Orthopaedic dog bed that i purchased wasn't what i had expected. The customer service was exceptionally helpful in providing a replacement bed. The product itself is outstanding quality, cannot fault it, i will purchase again, and recommend to anyone who needs a quality made dog bed. Many thanks 😊
16. heinäkuuta 2023
Wonderful dog beds
Wonderful dog beds. Fantastic quality. Order processed quickly and efficiently. The dogs love them.
24. toukokuuta 2023
Customer Service Excellence
I ordered two items, one of the items - a dog bowl, was smashed when it arrived. I contacted PLS and they remedied it immediately - I am so impressed; no fuss just sent out a replacement by urgent courier so I had it within 2 days. Excellent customer service thank you.
7. kesäkuuta 2023
Oma-aloitteinen arvostelu
Latest bed not so good
I have 3 Scruffs Hilton/Chateau beds for my 4 dogs. I've just replaced the first, which was well worn after 11 years of daily use by 2 thundering great bullmastiffs & a staffie. So, these beds are good & my dogs love them. BUT. There are some learning points, discovered recently since I bought the 3rd bed, a Chateau, for my elderly staffie earlier this year, which has not been such a happy experience. She has dementia & has started to 'nest' before she sleeps. A minor tear in the cover was easily repaired with iron on tape (BTW the spare covers are fantastic!!!). The 'waterproof' layer was undamaged. But the non-woven fabric underneath that contains the foam crumbs is totally destroyed & we have crumbs escaping everywhere if I take the top cover off. Secondly, I discovered the 'waterproof' layer is anything but when she started peeing on her bed. On its own, water pools on it. But next to other fabrics the pee wicks straight through & once in the memory foam it stinks. So I've got to replace that bed too after just a few months. This could all be resolved by using stronger, properly waterproof fabric to contain the crumbs, & dispensing with the useless so-called 'waterproof' nylon cover. The replacement for the oldest bed arrived today so I'll see how we get on with this before deciding whether to buy Scruffs again.
10. kesäkuuta 2023
Oma-aloitteinen arvostelu
Excellent service great product and…
Excellent service great product and extremely quick delivery
25. toukokuuta 2023
A really quick delivery
A really quick delivery, great service. The slow feeder dog bowl works a treat, no more scoffing his food down in seconds!
23. toukokuuta 2023
Great doormats and the dogs like to lie…
Great doormats and the dogs like to lie on them too
16. huhtikuuta 2023
Unable to fulfil order
Ordered bed on Amazon from Scruffs Store with stated delivery of 12th April. On the 14th unable to tell me when it will be shipped. This is of no use to me at all. I have now cancelled the order, will need to wait and check for refund and purchase from elsewhere. A complete waste of my time. If you can't fulfil orders please don't take them.
12. huhtikuuta 2023
Oma-aloitteinen arvostelu
one happy spaniel in his new soft bed. website information was spot on in…
The website information was spot on in describing the soft dog bed. It was easy to place an order and information was sent to me several times concerning which stage of the delivery process the parcel had reached. The proof was in the pudding. As soon as I had unpacked it our 4 year old cocker spaniel was in it!! The soft day bed is very well made and washable.
22. maaliskuuta 2023
I brought a cover which broke.
I brought a cover which broke.. I was sent a replacement very happy with service
21. maaliskuuta 2023
Quality product and fast delivery.
18. tammikuuta 2023
A new liner for dog bed
I looked it up on line. Easy to find.
A new waterproof liner to replace old line that lasted 6yrs.
23. tammikuuta 2023
Great quality
Ordered just before Christmas and was surprised at the quick delivery. Received in time for Christmas.
The water bowl is good quality and perfect size. Used to have a metal water bowl but dogs didn’t like it and was constantly cleaning it. What a difference with this bowl and two happy dogs.
Fleece blanket is great quality and dogs have given it there seal of approval.
16. tammikuuta 2023
Poor quality and poor customer service
Brought a Chateau Orthopaedic Dog Mattress two months ago and the inside fabric is disintegrating leaving me with the loose crumb filling which is now a choking hazard to my dog making the £70 bed useless after two months!
Email customers services and never got a response!
Poor quality and poor customer service.
16. tammikuuta 2023
Oma-aloitteinen arvostelu
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