PetSafe® Brand Arvostelua 219

Infrared Cat Flap....I've bought 3 of these in 5 years, they work really well for around a year and then the electronic parts die as they have cheap electronic parts, so therefore infrared stops working. All the cat flap mechanism continues to work so I have to buy a whole replacement as their customer services seemed to be none existant and so are their parts availability, and therefore I now have 3 whole spare cat flaps where the electronics are burnt out. Though the only reason I use this make, as I have made a hole in the wall to fit this brand, and I cant bring my self to make a larger hole for a superior brand which is what i should do...basically this is a just stop gap!

Though my major complaint here and amongst all these other reviews is why does Pet Safe not make this item £10-£30 more expensive and use higher quality parts, instead of creating constant landfill.....Though i have the same question for everything made out of plastic I suppose!
Overall the items are well designed but cheaply executed, so why don't Pet Safe raise their standards and lower their profits, as I'd personally be embarrassed to own Pet Safe as a company making money creating such a load of landfill.
I wouldn't be able to sleep at night personally!

Ongelooflijke service!
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Wij zijn heel tevreden over de Solvit loopplank. Ja hij is wat duurder dan de plastic loopplanken die je ook kan krijgen, maar ook heel veel beter. Onze hond van 60+ kilo springt er met een klap op en het ding geeft geen krimp. Makkelijk in elkaar te schuiven, hele goede antislip laag. Top.

Products that don’t work and customer support reps who don’t know anything about the product and or simply reading from a checklist and continue to talk over you incessantly while you’re trying to get in a word or two. And no resolution. Avoid this company at all costs

We bought the latest and shiniest catflap from Petsafe (after reading their reviews). However, the catflap stopped working abruptly overnight. When we called PetSafe, they had known about this problem already (I.e. catflaps automatically locking with no warning). Knowing they have a faulty product, they should stop selling them and recall this particular line of catflaps. To any cat lover or afficiando, do not buy Petsafe products - they are not "pet safe"!

BEWARE: Petsafe's microchip catflap almost KILLED my cat. After two weeks of installation the flap failed overnight without notice and locked my cat outside in -2 C temperatures (below freezing!!). When I woke in the morning she was not home and I noticed the flashing red light. Fortunately, she turned up a few hours later a little shaken but I have no idea where she spent the night. I can only imagine the distress caused to be locked out your house in freezing conditions and I am thankful she had the instinct to survive. Customer service advised this was a known issue whereby the batteries drain quickly due to a fault with the motion sensor draining the batteries far quicker than normal, and giving no warning of battery failure as the instructions suggests. When batteries the run out the flap defaults to a locked position. I was immediately offered an upgraded flap at no extra cost, which I have declined. I would suggest looking elsewhere for a cat flap and avoid this potential disaster.

Spoke to customer service and ordered what they said was identical door as what I have now HAHA.. mine is metal and now they a cheap plastic. Very cheap plastic. And door flap is even worse as they have done away with side fuzzy stuff to help flap block wind.

I have purchased a chip operated cat flap for use by my 2 cats. Unfortunately it only works for one of the cats, I've tried all the troubleshooting options but still have the same issue. I contacted you by email and you asked for further info for the warranty which I sent and despite many chasers I've had no further response. I have paid £50 for this item which is not fit for purpose. You have not addressed the issue of replied to my many emails. The customer service is appalling and the product is not fit for purpose. I would not recommend anyone to deal with your company or invest in your products as the aftercare has been awful.

Had to call twice about problems with my bark spray color. Both times she got the same customer service rep. So rude. She just talked right on right on over me never gave me two chances to get any words in. She asked me questions and I answered them but she didn’t seem to listen to what I was saying. This time she decided to send me a replacement unit plus a prepaid shipping label to send the other unit back. So I’m just waiting and I will update you. Just wanted to give you the heads up of what kind of treatment you’ll get from PetSafe if you call for support.

I would recommend Pet Safe 110 percent. I had issues with a break in my wire in my under ground fence. They were very helpful in this matter. So helpful that they sent me a whole new system just to fix the problem. They we're courteous every time I spoke with them and also very patient.

I will NEVER buy petsafe again! I have 1 of there contain & train systems & I have been trying to get in touch with them regarding a few issues but nor response back! Dont answer the phone. When I email. I get a automated response saying they will get back to me within 48hrs. Never happened! I have tried way to many times!

I bought a PetSafe second generation self cleaning litterbox with a disposable tray and crystal litter. My cat's won't switch to the crystal litter, and when it was set up without a regular litterbox, they pooped and peed all over the house. I explained as much to the man on the phone (sorry I didn't catch his name) and asked if there was an alternate litter I could use. Since the answer to that was no, he actually sent me their other kind of self cleaning litterbox that takes premium clumping litter as a courtesy and I just had to pay for shipping. I've rarely had a customer service experience go that smoothly and quickly, and I will be back.

i have order some replacement part for a water fountain on feb 18 still havent recd items i email them they took amount out of my debit card right away. at thi point dont know what to do going to call my bank if not in this week

I purchased a replacement plastic flap for my Petsafe cat flap and the customer care I received from beginning to end was excellent. The phone service helped me work out exactly which part I needed, then this morning it arrived in accordance with delivery advice but I was struggling to fit it. Having called the number I was connected quickly and the person I spoke to was absolutely lovely, helpful and efficient. Flap is now correctly installed, just hope the cat likes it.

The PetSafe cat flap design is a disgrace as it leaks cold air into the room as they have effectively only make a token attempt to keep out draughts.

Quite what it costs us in extra heating bills, I would hate to think.

Purchased the PetSafe Microchip Cat Flap. The box highlights the draught excluder. But there’s 2-3mm gap between the draught excluder and the inside of the tunnel. Returned. Buy something better made with more honest packaging. Will buy to SureFlap equivalent and see if it’s any better.

just got a watering fountain. Package arrived opened. No wonder. Part missing. Petsafe doesn't answer phone or chat line. I'm returning product with compliant. Why amazon sells products that are advertised as new but have been opened are beyond me. Never ordering any product from petsafe again.

Excellent customer service. They back all their products.

Not sure why the negative reviews. I’ve had NOTHING but good communication with this company and their customer service. I’m not going to tell you exactly what they did for me because I can only imaging some people would take advantage, but I think they are amazing. I’ll look for their products first after the way they treated me.

I bought the wireless containment system and it worked for a couple days then noticed my dog was venturing further than he was supposed to so went and checked the box and all was fine so I called the dog to me in the house and it start to shock him non stop. It took a while for me to get his collar off of him because I tried disconnecting the box first. It has traumatized him so badly he won’t come close to the house in fear of being shocked. I would not recommend this product or any other dog training product made by this company.