Petco Arvostelua 1 630

There are no toys for blind dogs! Would someone please look into this?

Maggie and Nikki at the butler petco are wonderful they take the time to help you and Nikki always prints out care sheets for me. They really go the extra mile to help. Really everyone there is great!

I bought a 15 dollar dog tag in the Johnstown pa store and it broke off the collar and they won't reinbursed me 15 dollars is a outrageous price should have been better quality for the price only lasted 3 months I have the receipt go with chewy better quality and price and they always make you whole not Petco stay away overpriced and cheap quality the store itself is overpriced with just about everything and when looking for something in particular it's most likely out of stock

If you want to be penalized for going in to the store to purchase their product with cash verses putting your debit/credit card information online (and picking up or shipping the product o your home) then this is the company for you!

Reason for this review…I needed two cat calming collars ASAP and checked Petco’s site for a pack of two cat calming collars. I chose Comfort Zone 2 pack for $24.98 (see photo showing the product description and box online). Please note: There was no disclaimer that the price online was cheaper OR that purchasing in store was going to be more money OR that the company does not honor the online price, if charged differently in store. So after checking everything out, I sent my boyfriend to pick up the collars since he was going to be right next door to the Petco location that I had looked at for the collars and the fact that I needed them ASAP. I told him that after tax they would be $26.73 (see photo of the online amount after tax). He came back and said that he was charged $41.72 (see photo of the receipt).

Seeing that he was charged 52% more than what was stated online, I immediately called customer service to explain what happened and see about getting my $14.99 difference back. While the customer service representative on the phone was cordial. She tried to explain that this overcharged amount was accurate because I purchased a 2 pack and the price I was seeing online was for only one collar. I corrected her and said that I was currently looking at the product online and it clearly said “pack of two” for $24.98, (said that I would send her a copy of the add if she didn’t see it online herself) then she tried to say it was always cheaper to buy items online verses in the store. I corrected her again and said no where on the site or product page does it state product online is cheaper verses in store. It only has states that if I auto refill, then it’s cheaper. She kept putting me on hold and came back to say that the only thing she could offer me was a $10 reward credit for my inconvenience (not even the amount they overcharged me for!) and I was welcome to buy the product online for the cheaper price and make another trip up to the store to pick it up or I could have it shipped to me and then I could easily return the overcharged one for a refund….seriously… what???

Not only is this inconvenient, it’s flat out stealing from the consumer and not at trying to hide it.

Where in the world is a $10 reward (which is bogus “money” to them) make up for the $14.99 actual cash, help for my “inconvenience”!?… seriously… keeping my money and the asking me to spend more so I could use my “$10 reward “ not to mention the time to go back to the store, let alone the gas spent to make TWO trips, just so I can pick up an online order for the exact same product I originally bought in person.

I’ve been a good customer to Petco, not only did I previously participate in their rewards program when I saw a deal or needed something quickly and while I have purchased things online (especially during Covid) but I took my 2 cats to the onsite vet clinic. Sadly that will no longer be the case. I’ll no longer be using their vet service or shopping in person or online, not if it’s clearly been explained to me that I’m going to be penalized for shopping “instore” with cash verses online with debit/credit card information. This is definitely a BUYER BEWARE WARNING situation!!

Petco took my order for same day delivery in the morning and then cancelled it late in the day. First they said it was a delivery issue, then said it was something else, bottom line was they screwed up and then didn't deliver the same day as promised. They are not dependable or honest.

Update, got a message on social media, my order was indeed delivered to the wrong address to another Petco customer who didn't receive their order. Petco customer service told that person that they would replace their order and to just throw mine out instead of doing what's right, when I talked to the Petco manager at the Titusville store, she said oh well, nothing she could or would do about it.

I took my 2yr old Chihuahua to petco grooming in Middletown Delaware, to get his nails cut and filed. Assistant stated his tag wasn't good enough they need a hard copy of documentation of shot records, my husband asked if it could be faxed or emailed and was told they didn't have access to it. I proceeded to the front of store where Vet Co was located to obtain a hard copy, after receiving hard copy 15 min later they also emailed a copy back to the groomer section where I was just told they didn't have accessibility to obtain. (First Lie)
After filling out form for service an handing over my dog, I turned around my dog barks and the assistant says I'm sorry I can't clip his nails he bit me. I looked at assistant hand which did not have any broken skin redness or scratch, I asked if i could hold him or muzzle the dog while they trimmed him because he was scared this was his first time. A nice older lady standing near us was like there bites don't hurt and felt my pain and disappointment, I truly feel they just did not want to service my little dog, they made it difficult and even after jumping through the hoops we were denied serve. What is the purpose of having the dog tagged if you have to carry the hard copy, like who carries the hard copy everywhere they go. I can tell the assistant just did not want to do her job that she is paid to do I am highly offended, the money my husband spends at petco weekly alone deserves better customer service than what was given. Time to try Pet Smart.

I’m currently on hold with someone in the Philippines who is supposed to be helping me with WHY Petco has not contacted my vet for approval. First I was told Petco did email my vet. My vet has said they have not received an email. Then Petco said they would fax my vet. Then Petco said my vet should call Petco. Then Petco said my vet should go onto a shared portal. This is my second call to Petco. 40 mins currently on this call. SAVE YOURSELF THE MISERY!

I always go to Petco in killingly Commons, the staff is wonderful to talk to and very helpful. They also are very knowledgeable and friendly. Great place to shop!

3 times, my orders were completely cancelled after waiting for them to arrive for over a week, WITH NO EXPLANATION!
Shop at Chewy.com. They are AWESOME, reliable and they ship IMMEDIATELY!

On January 18, 2025, I took my pet to the PETCO on FM1960 near Atascocita for a bath, a trim around his jawline, and a facial cleaning. What should have been a routine grooming session turned into an absolute nightmare.

When my daughter went to pick him up, she FaceTimed me, and I was shocked—my pet was completely unrecognizable. The groomer had shaved off all his hair, leaving his ears bare and looking as if they had been skinned. This was NOT what I requested, and to add insult to injury, the staff was rude, dismissive, and outright lied, claiming this was what I had asked for.

I paid $100 for this botched grooming job, and instead of rectifying the situation, they told me to come back the next day to speak with the manager—who might not even refund my money.

This level of incompetence and disregard for both pets and customers is unacceptable. If you care about your pet and your peace of mind, stay FAR away from this place!

I wish I could upload before and after pictures! I am so disturbed by this!

Spent hours on the phone for nothing. They lied everything else felt like a scam. They send me fish that die Everytime. It is ridiculous. They then give me a huge hassle for replacing the fish instead they give me the "coupon" price back of the fish and said it should be there in ten business days. Don't buy from them. They suck. Flat out. They agreed to send me replacement fish and then wasted several hours of my time on the phone for absolutely nothing. I am gonna call them and hang up until that 3 hour mark is met on my end.

Took my puppy in at 4months old and wanted him trimmed. Picked out on board what i wanted and left.got bk 3 hrs later and my havenese puppy was scalped .no nails done no bath but I was charged 65$ not the 50 they quoted.was told by cashier i have to pay for cleanup and their shears plus disposal. I said that's bull.i paid and called the mngr but they were never in.was told they would have her call me when she comes in.its been 6 months now and no call.call corporate but the girl i spoke to didn't understand English very well and transfered me to store again and was told the same crap.mngr not in.he will call by 1pm.no call so I called at 330pm and he said he can't do anything cause it was too long ago. I told him if you and your company would do their job this would have been resolved before now.he was very rude and I told him I'm contacting the BBB. He said go ahead and I hung up.im calling the BBB thus morning. No one should be treated this way and be charged for crap that wasn't done.i wouldn't go there if I was you cause I'm not.even 3 of the workers said they can't keep decent mngr there cause they are too lazy and rude to do their job.do t trust PETCO for anything.

My bag of cat food was bought with a coupon that I earned purchasing repeat orders to the tune of $47. Because I didn’t pick my bag of cat food up within a certain number of days five days I believe they would not reimburse my coupon of $47.Do not use Petco!!!
The manager at the store at Howell Mill Collier Road was absolutely giddy at the idea that they were stiffing me for the $47 coupon and that I would be forced to purchase the bag of cat food from her store. The whole experience was absolutely humiliating. I’ll never use Petco again for anything never ever again.

On my baby momma, I brought my dog there and they cut his penis off, I asked for a pedicure but instead they lit his pubes on 🔥.

I am deeply disturbed by my experience with Petco's grooming department. My pet suffered both abuse and neglect during a recent visit, and I feel it is crucial to share this so others are warned.

I had a bad feeling about the situation when I dropped off my animal. When I returned to pick my dog up, I could see the physical and emotional toll it had taken. My pet appeared extremely distressed, panting heavily, trembling, and traumatized, and his eyes sunken in. Angel R. was his groomer on that horrific Day!

The grooming process seemed rushed and poorly handled. There was neglect regarding the quality of care, and my pet’s well-being was not a priority. It became evident that the groomers failed to take necessary precautions or provide proper comfort during the grooming. The result was an anxious and physically hurt animal, who now associates grooming with fear and pain.

This experience has left me heartbroken and angry. Petco’s grooming department failed to provide the basic care and attention every pet deserves. I will never trust them with my animal again and strongly urge others to reconsider their decision to use their grooming services. My pet and I are still recovering from the abuse and neglect, and I am left with a sense of betrayal from a company I once trusted.

I set up repeat delivery for dog food. First delivery was great; shipped and on time. The second delivery was actually completed and delivered by the local store. Third delivery = TOTAL FAIL. It was supposed to be delivered on 12/6. It's 12/8 and still not shipped. Now I get to spend more money to buy food since I'm out. I called customer service and was told I'd get a phone call. Hasn't happened. So the "savings" I supposedly got has now been zeroed out due to having to pay full price at a store. Not happy and very frustrated.

I made an appointment on 11/10 for grooming on 11/26. I had to wait that long, so i really needed the appointment because my dog was starting to stink and he hair was starting to get knots. She's a poodle, so she can get pretty bad. Imagine my surprise when they told me I cancelled my appointment on 11/10. Wtf?!?! I explained that I had not canceled the appointment and their only resolve was for me to make another appointment. Are you kidding me? I waited two weeks for this appointment and their only resolve was for me to make another. I could have worked today and made money, but I kept myself home so I could take my dog to the appointment. I was soo mad. I called corporate and they told me the same basic thing, I could make another appointment, before i got really mad and they said they would escalate my situation up. Worst customer service, problem resolving skills, and overall customer service, both at the Elverta store and as of right now, Corporate. My best advice, go somewhere else. Find yourself a professional that takes appointments by phone, actually handles customer issues, and calls when appointments get cancelled to reschedule or even confirm cancelations when done on the same day they are made, if working with online scheduling. Worst customer service!!!!!!!!! Let's see if they handle my issue, find out why/how my appointment was canceled, and make it right to MY (the cutomers) standards. I'll be updating they're response, or lack of, asap.

Ashley and Hiedi were very kind and gentle groomers and I highly recommend them if you need your dog groomed

First off Petco loves ripping people off when you go to return stuff at the store they don't give you a gift card they give you a merchandise card which can't be used online and most of the stuff that I get is online especially the stuff I wanted to get for my boys for Christmas now they've got $90 of my money that I can't use they have nothing in the store that I want for my boys and the store that I go to knows me very well considering I'm on my handicap man in a wheelchair and I've been dealing with the store for the last eight nine years I'm sick and tired of being ripped off money is too hard to come by today and my boys deserve better than this they've even gone to the point now that they can't even keep in stock Hill's science diet KD formula for kidneys and I think I can just pick something else stay away from Petco people they're disgusting $90 of my money down the freaking drain

Absolute disgrace.

ive been with you guys for 5 years and you just lost me as a customer.

no one in the customer service department can give me a straight answer on why my order hasn't been shipped in a month and the supervisor LISA B was useless and a liar.

i will be canceling everything with you guys. simply ridiculous. you DO NOT care about your customers