Petbarn Arvostelua 

We had to go through another bad experience much worse thank the last time with Petbarn Grooming. Since we were not happy with the Fountain gate salon, we booked Benji with Narre Warren salon for a ESSENTIAL CUT with BLADE 3 because we didn’t want him to have short hair like last time.

.When we arrived one of the girls checked for matting and said he’s ok also we mentioned that he had few matting on his ears as it wasn’t cut properly last time. However, we knew that he’d be ok this time as he was not difficult when we had his nails cut about 2 weeks ago at the same salon.

We dropped him at 12.30 and he was ready at 4 pm but with a really bad outcome. When we said that this is not what we wanted the girl at the time said that the booking was for a full groom, he was difficult, he had a lot of matting and biting which was really hard to believe because he never bites.

We are so sick of complaining every time we had a grooming session with Petbarn but this is really unprofessional. We booked him there because the lady who did the nails was really good and explained everything clearly so we thought Benji will have a nice haircut at least this time but NO. We had to deal with the emotional damage done both to Benji and our family because they care about money only. After the grooming session Benji was really unsettled so we had to take him to the vet who confirmed that he’s traumatised and had to treat.

THEY NEVER ADMIT TO THEIR MISTAKES AND PUT THE BLAME ON THE POOR ANIMAL FOR THEIR INCOMPETENCE.
After each complaint, the area manager would call and arrange to refund the money and say unfortunately he cannot replace the hair and his stylists are all properly trained and it’s unfortunate that this happened to your dog TWICE 🧐

It’s time to revisit your groomers training program.

I've had my little dog groomed twice now at the West Gosford store and I honestly couldn't fault them. She's a terrified rescue dog who's scared of her own shadow but comes home happy and relaxed. Not to mention being beautifully clipped, manicured and smelling heavenly! i would happily recommend this store.

i got my dog grommed at this pet barn they were uncaring with no attention to detail would not recommend.

This company sucks. Their on line ordering system is down (consistently getting "server error" so the problem is at their end). I try to place an order with their customer "service" (service is an inappropriate term) but (despite the problem being theirs) I cannot get member prices on the items (a substantial amount) plus they want to charge me upfront for delivery (despite it being a pay and collect order) All round disgraceful. I am looking to see if their competitors do better

Inexperienced groomer
Don’t know their work
Quite bad hair cut for 1st time for my 4 month old puppy
Never ever go again

The first sh dieing in the tank and rather than let us save them and they reduce them we watch them die

Brooke and Nathan spent a lot of time making sure I had the correct Halti for my Staghound. They showed me 3 styles of halter. Professional and Knowledgeable.

I have been a customer of Petbarn Cairns for several years and have alwats found the store and staff ok however in the last 12 months the store has gone from ok to great its super easy to find what Im looking for and the staff know their stuff always happy and eager to help where ever they can

I’m a frequent feeder so called member discount every time they have a sale price they charge you the full price service is poor always have to wait while staff are fluffing around this time forgot to check receipt and you won again time to find a reliable dog food supplier who looks are there customers

I will not be ordering again through Petbarn's Online Service unless they stop using Australia Post. Package was not delivered despite being at home. For items that are essential - such as dog food - these should be delivered through a reliable courier. Pet Circle is ALWAYS on time and I will get a phone call from the courier if they can't locate the address.

Waste of time being a member. Price tags have retail price and ‘Frequent Feeder’ price. But unless you’ve bought recently, you don’t get any discount! No point being a member. Go elsewhere and save money!

The puppy school at petbarn(Booragoon) is very helpful. Elle is a great instructor with a very pleasant disposition and is patient. She answers all our questions and doubts thoroughly.
She also went above and beyond her call of duty and retrieved my car keys which fell into the gutter on the road and was beyond my reach. She patiently used a belt with a hook and retrieved it. Otherwise i would have had to call the RAC. It only further goes to show her helpful nature. She is an asset to Petbarn. Thanks Elle!!

Overpriced rubbish - don't buy the Pet One poultry breeder - your chicks will die in one night - $179 and it's a piece of crap. The ceramic heat lamp doesn't come with a thermostat - get real! The lamp is set so high the heat doesn't make it to ground level and there's no way to adjust it. The so called brooder is just a guinea pig cage and there's no facility to attach the lamp to the top of the cage which is extremely dangerous. The cage doesn't even come with a cover. According to the leaflet the unit comes with a thermostat - where's the thermostat??? There is no thermostat and the lamp in the leaflet is completely different to the piece of crap included in the unit. This is the only brooder Petbarn has - a complete fail. They said I can have a refund and now I have to drive 84km to return it. Are you going to pay for my petrol Petbarn? Fat chance!

I'd give it Zero, but I can't.
Website required in order to purchase Veterinary Royal Canin products, reordering isn't possible because it automatically adds twice the amount of the previous order. Then the minimum delivery quantities are ridiculous. I purchase 12.5kg Bags to get more value per KG, I do not need 2 bags or more when my 12.5 Year Old Golden Retriever likely won't be around in 6 months (each 12kg bag lasts 3-4 months).

Delivery Times are ridiculous sometimes in excess of 2 weeks. Phone support takes 4.5 hours to get a return call. Online Chatbot doesn't forward to a human.

The Petbarn Staff admit their website is rubbish, and they can't even place an order for you.

My personal second really bad experience- i will never buy from them again. I just put my membership card in the bin. I bought 2 little catfish. The guy took about 10 -15 min to catch them and i think one got a bit damaged in the process. Whe i put it into our tank at work it just sat in one spot, never moved and died after 2 days. Petbarn has a replacement guarantee if your fish die so i took it back together with some tank water so they can see that the water was ok. All readings were good but i was told that my ph which was perfectly neutral was to high and i would not get a replacement until i fixed the water. She tried to sell me a product to adjust the water. I was totally surprised because i have had fish tanks for many years and i keep my water levels pretty perfect and i never heard that catfish need acidic water. Anyway, i added the product to reduce the ph, but i only used a quarter of the amount given on the bottle because i woried about it being to acidic for my other fish. I then had the water re - tested. Now i was told my water was way to acidic. But they tried again to sell me a product to change that. i used a powder to bring up the ph and had the water tested again today. Now apparently it was too alkaline, more alkaline than the water was when the fish died. Apparently i needed it to be neutral - which was exactly what i had to start with. But they were happy to sell me a new fish, but not to give me a replacement. After stringing me along for almost 2 weeks wasting my time and constantly trying to sell me products they went back on the promise that they were going to give me the replacement fish for free as soon as i changed the ph (which was perfect to start with). What a ripp off. They are just lying to you. I will never ever shop at Petbarn again.

The customer service is always brilliant.The store manager at Wynnum Petbarn (Dan) went above and beyond helping me with my fish tank filter. He has a lot of knowledge and helped me make a decision with the options available.

I can't speak highly enough of the online team at Pet Barn who have gone out of their way to find us specific vet recommended dietary meals for our dog.

It has been out of stock everywhere for months but knowing our dog really needed it for his health, the Pet barn team were really helpful in tracking some down for us.

You can tell they are genuine animal lovers who actually want to help you.

I've been going to Pet-barn Bayswater store for at least the past 4 years mainly buying the same 20kg Blackhawk dry dogfood product. Other than inflation price rises the product has been increasing substantially over the past 3 years. Now in the store, the prices are confusing! Regular feeder price or retail price. Having been explained by store reps, why would you introduce this pricing system. Regular feeder??
(2 months!) I only need 1, 20kg bag every 2.5 months, therefore I cant be on the regular feeder program, so I was told the price would be retail price which is a remarkable 34% $ more.. But wait? When i questioned this with the sales staff the fact that the price online is at the lower point, they said they would match the online price no problem..
This interests me being in the retail domain for 30 years because it's obviously introduced to take 35%+ more $$ from the uninitiated, or punters who don't check online prior to shopping or ask the question. As the staff looked like casual saturday staff, I didn't ask the question, Q.If someone did present a bag for payment who wasn't a regular feeder (2 Months), whether they would offer them the cheaper online price 35+% (thats also depending if you bought Lamb or Chicken and not Fish and Potato which is more expensive again), or if they would just take the full retail price 35% more expensive.
Confused Much?? Very poor corporate decision from whoever makes these things up, (Probably during Covid)! Obviously this is Petbarn's new initiative to make it easier for the customer whilst exploiting more $$'s from unsuspecting customers. I for one will be purchasing my dog food elsewhere online from now on.

I ordered my digestive dog food online as a click and collect from Morayfield North Pet Barn it came bagged up and double knotted they made me sign a piece of paper to say I had collected it, I got home to find that they had given me the wrong food, I rang the store 3 times before someone answered I was then asked for all the information and told that someone would be in touch, I asked if I could speak with the manager and was told she was in the office doing something I said I was happy to wait and was put on hold then an American woman came on the ph she stated I could come and pick up the right food, I told her it is over an hours drive that I had already made once today and she came back with “well ma’am did you sign the paper saying you picked it up. I said I would like it delivered she said well ma’am.. so I hung up and rang customer service and my dog food was delivered instantly. Moral of the story is we all need to start to demand proper customer service we keep them in operation