Superb all round! Placed an initial order that the courier said had been delivered but I didn’t receive it. Contacted Charlotte who went above and beyond to get it resolved and sent a replacement out... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
The team are great at providing wonderful high quality products for you to attach your personality on to and make someone smile. However, when you have a problem they are great at sorting it out right... Näytä lisää
Yritys on vastannut
Absolute Scam I’m very disappointed with the personalised candles I ordered. I ordered 7 Vanilla Cupcake personalised candles. They have arrived today and are nothing like the image... Näytä lisää
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Absolutely perfect order very carefully made well packed Absolutely beautiful present for my friend. Delivery is fast customer service is amazing highly recommend will use again. Thank you
Yrityksen tiedot
Tietoja yrityksestä Personalised Gifts Shop
Yrityksen kirjoittama
Created By You, Made By Experts
Personalised Gifts Shop has it all covered; from Birthday Gifts to Wedding Gifts, Anniversary Gifts to Christmas Gifts, you'll find tons of joyful and unforgettable Personalised Gifts for all tastes and budgets in just a few clicks. All our gifts are customised and dispatched by experts almost the same day, with a next-day delivery option always available. 95% of our customers were delighted with our custom-made gifts & the shopping experience! Go on, read some of our happy customers' reviews :)
Personalised Gifts Shop has it all covered; from Birthday Gifts to Wedding Gifts, Anniversary Gifts to Christmas Gifts, you'll find tons of joyful and unforgettable Personalised Gifts for all tastes and budgets in just a few clicks. All our gifts are customised and dispatched by experts almost the same day, with a next-day delivery option always available. 95% of our customers were delighted with our custom-made gifts & the shopping experience! Go on, read some of our happy customers' reviews :)
Yhteystiedot
UNIT A1 BAIRD COURT, NN8 6QJ, Wellingborough, Yhdistynyt kuningaskunta
- ask@personalisedgiftsshop.co.uk
- www.personalisedgiftsshop.co.uk
4,3
Erinomainen
4 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 98 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Beautiful personalised gifts at affordable prices & great customer service.
I was looking for a personalised Mother’s Day vase and came across Personalised Gift Shop, a lovely family-run business. I actually ended up ordering two vases and a personalised glass for an upcoming 50th birthday.
The prices were fantastic and they had so many options ,exactly what we were looking for. Everything was truly personalised and easy to order.
We placed the order on Saturday, it was engraved and dispatched on Monday, and arrived on Tuesday as expected with next-day delivery. Absolutely fantastic service.
We’re delighted with everything and can’t wait to give the vases with their bouquets on Mother’s Day, we know the mums will love them! I know there are some negative reviews but couriers often cause the issues and the retailers get the brunt of it, so maybe take the negative ones as bad luck and see the good ones shine through.
I will be using these again later in the year for gifts. 100% recommended by us.
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Personalised Gifts Shop
Thank you so much for your lovely review. We are really pleased to hear that you had such a positive experience with your order and that you are happy with the vases and glass. It means a great deal to our team to know that our products and service met your expectations. We hope the mums love their gifts on Mother’s Day, and we also look forward to helping you create more gifts in the future.
Ordered a personalised pot
Ordered a personalised pot. It was well packed but the delivery company had damaged the pot in transit. I emailed with pictures and was promised a replacement. This arrived promptly
26. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Personalised Gifts Shop
Thank you for your review. We are very sorry that your pot was damaged in transit, although we are pleased that our team was able to resolve this quickly and that your replacement arrived promptly. We truly appreciate your understanding and support.
Delighted with the quality!
So glad I chose Personalised Options Gifts Shop! There is an extensive range of options for the wedding photo album that I wanted, and the quality proved to be first class. The personalised option I chose for the front cover was the icing
on the cake! Packed extensively, and free quick delivery. Cannot recommend highly enough! *****
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Personalised Gifts Shop
Thank you so much for your kind review. We are delighted to hear that you were pleased with the wedding photo album and the personalisation on the front cover. It is wonderful to know that the quality, packaging and delivery all met your expectations. Thank you for choosing us and for also taking the time to share your experience.
Good quality personalised items
Thank you so much for my order really pleased with it.
3 beautiful personalised items received today, all perfect and lovely quality.
Fast delivery & well packed.
Will defo order again in the future.
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Personalised Gifts Shop
Thank you so much for your kind review. We are really pleased to hear that you are happy with your personalised items and that they arrived quickly and well packaged. We truly appreciate your support and look forward to welcoming you back again in the future.
Happy customer.
I just received my order and as a first time customer, could not be happier with the outcome…
Very good quality of products and fast delivery.
Based on my experience, I highly recommend the Personalised Gift Shop services.
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Personalised Gifts Shop
Thank you for your kind review. We are so pleased to hear that you are happy with the quality of the products and the delivery. Your recommendation means a great deal to us and we truly appreciate you taking the time to share your experience. We hope to see you again soon.
Scammers i been waiting for 3 weeks now…
Scammers i been waiting for 3 weeks now and still nothing it was meant to be for valentines and we’re in March now….
11. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Personalised Gifts Shop
Thank you for your review. We are very sorry for the delay you experienced and understand how disappointing this must have been, particularly as the order was intended for Valentine’s Day. We can confirm that your original parcel was unfortunately damaged in transit by the courier and a replacement was arranged for you. As the replacement was also taking longer than expected to arrive, we have already issued a full refund for the order. If you would like us to look into this further, please do let us know and we will be happy to assist.
Absolute rubbish product
The personalised jigsaw heart was a waste of money. The photo did not fit the shape. It was so thin that it's bent out of shape. A total rip off. They replied quickly to say there's nothing they can fo about it. I want to return it but they won't accept that ☹️
26. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Personalised Gifts Shop
Thank you for providing further information. We can see that the personalised jigsaw was processed and dispatched as per the approved live preview at the time of ordering. However, we completely understand the disappointment of the gift arriving damaged, and we would be happy to arrange a replacement. Please note that we are be unable to amend the photo position in the free-of-charge replacement as this was approved for the original order. Please feel free to get back in touch with our customer support team to have this arranged.
Quality and Efficiency
I am delighted with my purchase of a personalised candle. It was just what I wanted for a friend's birthday. Thankyou also for assistance with my query which was dealt with efficiently and promptly. This is my second purchase from this company and I would not hesitate to use their site again.
19. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Personalised Gifts Shop
Thank you so much for your lovely review. We are delighted to hear that the personalised candle was just what you were looking for and made the perfect birthday gift for your friend. It is also wonderful to know that our team were able to assist you promptly with your query. We truly appreciate your continued support and look forward to welcoming you back again in the future.
Thank you personalised gifts
Thank you personalised gifts for all my lovely personalised wedding presents. I have placed orders over the space of a few months for different things and they are always consistent with delivery! Excellent communication, the quality of the products are also brilliant. I will definitely continue to use this company and I’m very grateful for the fantastic job they always do!
21. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Personalised Gifts Shop
Thank you so much for your lovely review. We are delighted to have been part of your wedding celebrations and to hear that you have been pleased with both the quality of our products and the consistency of our delivery and communication. It truly means a great deal to us that you continue to choose our company, and we are very grateful for your continued support.
A great company to deal with
A great company to deal with, good quality products, reasonably priced, excellent customer service. I would not hesitate to recommend.
16. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Personalised Gifts Shop
Thank you so much for your lovely review. We are delighted to hear that you are pleased with the quality of our products and the service you received. Your recommendation truly means a great deal to us, and we look forward to helping you again in the future.
Order has not been delivered
Order has not been delivered! Evri confirmed a week ago that my parcel has been lost. Contacted the company and they have said I had to wait 10 days! I’ve now waited 10 days and contacted them. They want me to fill a form out! When evri have confirmed to them they have not got the parcel! Then once I fill this form out they want to replace the goods. It’s laughable. So 2 weeks later than planned and they think I still want the goods! How hard is it to get a refund. I will be taking legal action if this refund isn’t provided.
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Personalised Gifts Shop
We are very sorry to read about your experience and appreciate how disappointing this situation must have been. We would love the opportunity to look into this further for you. Please could you share your order number with us so we can look into this further for you?
5 stars richly deserved!
Easy to use website made personalising my gift really easy. Item delivered two days after ordering and is extremely well made and high quality. I rarely give a full 5 stars but this company deserve it!
18. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Personalised Gifts Shop
Thank you so much for your lovely review. We are delighted to hear that you found our website easy to use and that your order arrived quickly. It means a great deal to us that you were pleased with the quality. We truly appreciate your support and hope to see you again soon.
Great Customer service
Fast delivery. Really good quality on the items. Clear communication and great customer service.
3. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Personalised Gifts Shop
Thank you for your lovely review. We are so pleased to hear that you were happy with the delivery, communication and customer service. We really appreciate you taking the time to share your experience.
Brilliant customer service
The photo frame I ordered came damaged (probably due to courier), I emailed and had a quick response and a replacement sent straight away. The frame is perfect and customer service was brilliant too.
16. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Personalised Gifts Shop
Thank you so much for taking the time to leave such a lovely review. We are very sorry that your original frame arrived damaged, but we are pleased we were able to resolve this quickly for you. It means a great deal to hear that you are happy with the replacement and our customer service. Thank you again for your kind words and support.
Fantastic tub stuffed full of lovely…
Fantastic tub stuffed full of lovely retro sweets. Unfortunately it was damaged during transit, I messaged customer service and they were amazing & offered me a replacement straight away and reassured me they would look into what caused this issue & would make sure it doesn’t happen again. Sadly I didn’t have time to wait for another jar so was offered a full refund straight away. Great customer service! Thank you.
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Personalised Gifts Shop
Thank you so much for your lovely review. We are really sorry again that your tub was damaged in transit, but we are so pleased we were able to resolve this for you quickly. Your kind words about our customer service truly mean a lot to the team. Thank you for taking the time to share your experience with us.
Brought Mr & Mrs mugs as wedding…
Brought Mr & Mrs mugs as wedding present, not given yet, but look really nice with names and date.
9. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Personalised Gifts Shop
Thank you so much for your lovely review. We are delighted to hear that you are pleased with the Mr & Mrs mugs and that the personalisation looks just right. We hope the happy couple love their gift as much as you do.
Incredibly disappointed with my purchase
I purchased a pair of mugs as a Valentine’s gift, but the experience was incredibly disappointing. I originally uploaded one photo but decided to switch to a different one because the first wouldn't adjust properly. I spent a significant amount of time perfectly formatting the second image to ensure both mugs would match.
However, when the order arrived, the mugs didn't match. One mug featured the first, unadjusted photo I had rejected, while the other had the correct photo. It is clear there was a User Interface (UI) error on the website; the system 'glitched' and reverted one of the items to a previous draft despite me saving the updated design for both.
I have messaged PGS back and forth to resolve this, but they refuse to take responsibility, claiming I chose the wrong picture. It’s frustrating that their technical error has ruined a sentimental gift, and their customer service has been unwilling to fix a clear system synchronization issue.
31. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Personalised Gifts Shop
Thank you for taking the time to leave your feedback. We are truly sorry to hear about your experience and completely understand how disappointing this must have been, especially for a sentimental gift. We would like to look into this further for you. Could you please provide us with your order number so we can review the details?
Great customer service!
Great customer service!
Fast delivery and really happy with my personalised water bottles. Will definitely order again.
Thanks so much
11. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Personalised Gifts Shop
Thank you so much for your lovely review. We are delighted to hear that you were pleased with our customer service and the speedy delivery, and that you are happy with your personalised water bottles. We truly appreciate your support and look forward to creating something special with you again in the future.
Great service
Very happy with the personalised pen I ordered .
A quick and helpful response from Customer Service.
Would use this company again and would recommend.
10. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Personalised Gifts Shop
Thank you for your lovely review. We are so pleased to hear that you are happy with your personalised pen and that you found our customer service team quick and helpful. It really means a lot to us that you would choose to shop with us again and recommend us to others.
Lost order replaced promptly.
My initial order was lost by the courier and I did have to spend a lot of time trying to track and chase it which was frustrating. But my messages were always answered promptly by Charlotte at PGS and once it was clear what had happened she organised a replacement sent by next day delivery to be on time for a 30th birthday. I am delighted with the actual item which is a very lovely personalised silvered bottle stopper.
7. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Personalised Gifts Shop
Thank you for taking the time to share your experience. We are very sorry for the frustration caused by the courier issue and appreciate your patience while it was being resolved. We are pleased Charlotte was able to assist promptly and arrange a replacement in time for the special birthday. It is wonderful to hear that you are delighted with the personalised bottle stopper, and we hope it made the occasion even more memorable.
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