PearlsOnly Arvostelua 

DO NOT BUY from them,

I bought from them and had so many issues with them, in no particular order;

- completely asymmetrical pearls (like it was put together by a child)
- poor colour/hue of the pearls
- poor customer service
- delayed delivery, with no updates and poor service when chasing down delivery
- tried to charge a return fee despite saying free returns as they claimed it was a restocking fee (not legal in the UK in any case)
- really rude customer service and complaints procedure and they told me to get lost after me trying to get a full refund from them

and to be clear, i didn't purchase the cheapest ones, I paid for one of the most expensive sets on the website as it was a present for a 30th birthday

##update##
I am not sure how to reply but I can show multiple emails as proof of this, massive scam company breaking UK laws

Ho acquistato sul sito pearlonly.it, non lo farò mai più! Ti fanno credere che la sede è a Venezia invece la merce parte dall Irlanda, dal 16/12/25 ad oggi 6/1/26 sono ancora in attesa del mio ordine, il pacco è rimasto settimane fermo all'estero e poi ancora fermo 10 gg in italia chissà dove visto che il tracciamento che mi hanno dato è FASULLO e non porta a nulla. Chissà cosa arriverà poi visti questi presupposti. Sono passati 22 giorni ed ancora niente,
ASSURDO! NON COMPRATE

Ordered 12/12/25, notification from Parcelforce that they are expecting the item for next day delivery on 16/12. Still no sign on 23/12. As others have said - seem to pretend to be local with fast delivery, but just dropship from China. No communication, 24/7 online chat never on, phone unanswered, Don't waste your time, try a genuine company instead. No idea what the pearls are like as have never received any. Definitely do not recommend at all.

Ordering was quick and easy. There was a delay in delivery, however, the waiting was certainly worth it. I purchased the double strand pearl choker AA quality. Some of the pearls are more oval than round but I like this about the choker, it adds a certain quirkiness. If I had purchased the AAAA, no doubt the pearls would have all been round and considerably more expensive. Since I like to wear my pearls most days, I find the the AA choker both beautiful and suitable for my needs. The pearls came well packaged. I'm very happy with my purchase and would certainly use this company again.

The pearl necklace I purchased is amazing and looks stunning. I appreciate it.

I have made several purchases of Pearl jewellery for my twin sister and myself for our birthday this year, the Pearls I have purchased were exceptional and without fault, I would recommend Pearls Only to everyone for that extra special gift for your loved one.

I have bought 2 sets of freshwater pearls from PearlsOnly - both as gifts. Each order arrived in good condition and timely - with tracking.
I was unsure at first after reading some of the reviews on here - however, after reading all the faqs on their website, I was satisfied. The freshwater pearls come from china, others from Japan. Makes sense they may be shipped from there. Buying direct without the middleman keeps prices low and a better handle on quality.
I am happy with the quality, the rating is great to know what you’re getting, and the price affordable. Yes, I am happy with the pearl earrings I received and will order again.

First time buyer, found the perfect pearl pendant for my girlfriend. Online purchase was easy, and quick. The prices are very good and reasonable. The item was shipped quickly, and it was exactly as advertised. Overall experience was great , will buy again soon.

Amazing quality and customer service

Pretended to be a USA company, but everything sends out of Beijing China. The pearl necklace that came was in extremely bad quality, somewhat like toy necklace. I believe they are real, but they are of extremely bad quality, doesn’t look as advertised photos. Anyway, I chose to return in, the process is super flawed. They sent me a return instruction to ship it back to a local address in Singapore. Then hours later, send me another email to ship it to Texas USA. I was appalled. Free returns means you will pay for returns. Returning locally is cheap enough I am able to tank the cost, but returning to a location across the globe and suffer $100 is trackable shipping, is uncalled for. Anyway i am not sure if I would get my money back, i hope no one buys from these idiots again.

I am meeting my perspective true love for the 1st time. As a token of my love, I want to give her a small gift of pearls. Peals only provided me the most beautiful lavender Pearl necklace, bracelet and ear rings for a great price. In addition, their bonus gifts were spectacular as well. I will never order from any other company again.

Die Halskette im Wert von 240€ wurde als Brief zugeschickt. Nie angekommen! Nachdem ich den Customer Service kontaktiert habe, wurde mir gesagt, es folgt eine Ersatzlieferung. Ich war nicht einverstanden, denn ich wollte die Kette verschenken und zu diesem Termin hätten sie nie geschafft anzuliefern. Die Ersatzlieferung angekommen, diese habe ich zurückgeschickt. Mein Geld habe ich nie wieder zurück bekommen, auch über PayPal habe ich es nicht geschafft. Auf meine E-mails bekomme ich jetzt auch keine Antwort.

My pearl earrings are beautiful and they were packed and presented with a little travel purse and material wipe.There was also information about pearls with an example of pearls that are not up to standard
They also came with a certificate appraisal.

We ordered a pearl set for our teen daughter for Christmas. I ordered a bit too close to Christmas, but they shipped immediately and gave regular updates. My fault for ordering too late.
They arrived quickly, well packed for safe delivery. The set itself is stunning! They're authentic pearls and beautiful!
They sent such thoughtful little additional gifts of care bags and even some additional earrings.
The bags are beautiful and good quality,the box for set was stunning as well.
Clasp and earrings posts are secure and good quality.
This company definitely pays attention to details of quality customer service and satisfaction.
I'll be placing additional orders.
Be sure to sign up for the VIP status if you plan to buy other items.
Extremely satisfied customer 💕

I have a lot of pearl jewellery as it's my birthstone and I'm super impressed with Pearls Only. I honestly can't fault any of my experience. My ring is gorgeous, delivery time was really quick, price is amazing and service was excellent. I was even sent two little imperfect pearls to compare with the perfect one set in my ring. Will definitely buy more!

I've purchased black pearl earring from them. The earrings come with great quality, look great, and the size suits my preference. Anyway, I'm beyond impressed with the purchase because of everything that comes with the package. As far as I remember, I've received a care card, pouch, certificate, letter, small gifts, polishing cloth, and the product itself came in a beautiful package. Totally worth purchasing.

Please give this company a chance you wont regret it, I collect alot of gemstones and I wanted a pearl ring and I came across this website, I ordered a pearl ring then I read peoples reviews on here and from reading reviews people stated this company was a scam and was in America I thought "oh dear I wont get my order for weeks now" however this perception was truly wrong I recieved my order within days and the pearl ring is beautiful and I'm very picky with certain stones but I couldn't be happier with my purchase the pearl is a little lighter than the picture on the website but the pearl ring is stunning and along with my ring this company also sent me a insurance valuation so I can insure my ring immediately and I also recieved a lovely little bag to keep my pearl ring safe.The prices on this website are great value for all the items you receive especially when a insurance valuation is also included in the price because to purchase a insurance valuation separately you could be paying anything from £80 upwards so to have this included with your Pearl purchase also saves you
money. I just want to thank Pearl's only for such a stunning ring and a great buying experience people who think this website is a scam are missing out on lovely pearls I know I'm not missing out and I'm so glad I gave this company a chance and I will be ordering from this company again in the future. Thanks Pearl's only for such a stunning piece of jewellery x

I have used PearlsOnly a few times now to purchase gifts for my wife as she loves Pearls. I have been very pleased with all of the Pearls I have purchased. The web site is easy to navigate and I have found it is safe and secure when making payments. I have been updated by email on my orders progress, and all purchases are tracked when posted and a signature is required upon delivery. Overall I have been extremely satisfied with PearlsOnly.

Update: I did actually recommend this store to my mother as she admired the purchase I made. I don't have issues recommending Pearls Only for smaller purchases and when the customer is accurately informed about what they are receiving.

I will be as logical as I can for this review. There is much room for improvement with this company.
The good:
1) Ordering process was quick and easy.
2) The box and pouch are decent quality and are attractive.
3) The item was packed safely.
4) The pearls are the correct rating for quality (AAA) (Not with regards to the shape though). I have taken the CPAA course.
5) The pearls are pretty but nothing and I mean nothing like how they look on the website.
Room for improvement: 1) the pearls looked nothing like the photo. Firstly they came as very very light lavender compared to the photo images. Secondly, they were OVAL (pretty much almost potato shaped). Both the description and image on the website describes them as round.
2) Delivery: Canada post.... the item was dropped in a community post box outside in the -10 celsius temperatures. I would not liked to have invested in an expensive item and have it treated this way. The website states that the necklace ships in 12hrs. I waited 3 days for a shipping status. The item was packaged well for having been put in the postal system.
3) Customer service: When I called to ask customer service whether I received a mistake due to the shape and colour, the person looked at my order and said they shipped what was advertised on the website. I wanted to talk to someone who knew the products to see if they do sell the pearls round and a bit deeper in colour and if so I would have been happy to exchange it. However, the individual did not seem very vested in the process.
I cannot recommend Pearls Only to my peers for the above reasons. However, I have decided to keep the pearls as they are pretty, were at a decent price and I am a sucker for misfit things. My husband thought they looked nice for the price as well.

Purchased 6.5-7.0mm Black Akoya Round Pearl Stud Earrings online from PearlsOnly. Fast delivery with no issues. My wife was delighted with the card, the gift wrapping and especially the pearl earrings. Loved the colour and size. Good value as well. Excellent hassle free service. I would definitely recommend PearlsOnly. Very happy with the purchase.”