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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

This review is about my second purchase from PearlsOnly, where I purchased two pearl bracelets, white and black (to match black pearl necklace as first purchase), together with a black pearl ring. I... Näytä lisää

Saanut 1/5 tähteä

Ordered 12/12/25, notification from Parcelforce that they are expecting the item for next day delivery on 16/12. Still no sign on 23/12. As others have said - seem to pretend to be local with fast d... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

My first experience was not good, probably because of lack of information and suspicion after reading some of the reviews.I couldnt an track as item hadnt arrived at Post Office plus a few other issu... Näytä lisää

Saanut 5/5 tähteä

I've purchased black pearl earring from them. The earrings come with great quality, look great, and the size suits my preference. Anyway, I'm beyond impressed with the purchase because of everything t... Näytä lisää

Yrityksen tiedot

  1. Koruliike
  2. Kultasepänliike
  3. Koruseppä

Yrityksen kirjoittama

About PearlsOnly PearlsOnly is a trusted online destination for high-quality pearl jewellery at exceptional value. We specialize in freshwater and Akoya pearl necklaces, earrings, bracelets, and rings, crafted for timeless elegance. By working directly with pearl producers, we offer genuine pearls without traditional retail markups—so you get luxury quality at a fair price. We stand behind every order with a 90-day free return and full refund guarantee. Elegant. Affordable. Risk-free. That’s the PearlsOnly promise


Yhteystiedot

3,5

Keskitasoinen

TrustScore 3.5/5 tähteä

79 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaaminen kestää yleensä yli kuukauden

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Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

This review is about my second purchase…

This review is about my second purchase from PearlsOnly, where I purchased two pearl bracelets, white and black (to match black pearl necklace as first purchase), together with a black pearl ring. I was very please with the quality of the pearls, the uniform roundness of pearls and overall quality. The gifts I selected were matching earrings which complete my set. Very pleased with purchases and will buy again.

6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Ordered these 2 weeks ago

Ordered these 2 weeks ago
needed for my daughter's wedding emailed and called them !!!!!!!! nothing I am still waiting for them. Going into the third week

24. maaliskuuta 2026
Oma-aloitteinen arvostelu
PearlsOnly-logo

Vastaus yritykseltä PearlsOnly

Hi Mrs. Brown,

We’re truly sorry to hear how stressful this situation has been, especially with your daughter’s wedding coming up — we completely understand how important the timing is.

Your order was shipped on March 31 via Australia Post (tracking: 8QS0015484) from Queensland to Tasmania. Unfortunately, it appears the parcel has not received any tracking updates since dispatch, which is highly unusual. We are currently following up directly with Australia Post to locate the shipment as a priority.

Please rest assured — we are a legitimate company and will make this right for you. If the parcel cannot be located promptly, we will arrange an immediate replacement or full refund, depending on your preference.

We have also reached out to you directly to resolve this as quickly as possible, and we would really appreciate the opportunity to assist you.

Thank you for your patience, and again, we sincerely apologize for the inconvenience caused during such an important time.

Kind regards,
Donna Lewis
Customer Care Specialist
PearlsOnly

Saanut 1/5 tähteä

DO NOT BUY

DO NOT BUY from them,

I bought from them and had so many issues with them, in no particular order;

- completely asymmetrical pearls (like it was put together by a child)
- poor colour/hue of the pearls
- poor customer service
- delayed delivery, with no updates and poor service when chasing down delivery
- tried to charge a return fee despite saying free returns as they claimed it was a restocking fee (not legal in the UK in any case)
- really rude customer service and complaints procedure and they told me to get lost after me trying to get a full refund from them

and to be clear, i didn't purchase the cheapest ones, I paid for one of the most expensive sets on the website as it was a present for a 30th birthday

1. joulukuuta 2025
Oma-aloitteinen arvostelu
PearlsOnly-logo

Vastaus yritykseltä PearlsOnly

Dear DS,

We’re very sorry to hear this, however the experience described does not match our policies or service standards at PearlsOnly.co.uk.

All UK orders are shipped via Royal Mail 1st Class Signed For, we do not charge any restocking fees, and we offer a 90-day free return with full refund—no questions asked. Our customer service team is also trained to provide respectful and professional support at all times.

There are unfortunately unauthorized third-party sites misusing our brand, so we’d like to confirm where the purchase was made.

Could you please share your order details so we can investigate and assist you properly?

Kind regards,

Donna Lewis
Customer Care Specialist
PearlsOnly

Saanut 1/5 tähteä

ATTENZIONE NON COMPRARE

Ho acquistato sul sito pearlonly.it, non lo farò mai più! Ti fanno credere che la sede è a Venezia invece la merce parte dall Irlanda, dal 16/12/25 ad oggi 6/1/26 sono ancora in attesa del mio ordine, il pacco è rimasto settimane fermo all'estero e poi ancora fermo 10 gg in italia chissà dove visto che il tracciamento che mi hanno dato è FASULLO e non porta a nulla. Chissà cosa arriverà poi visti questi presupposti. Sono passati 22 giorni ed ancora niente,
ASSURDO! NON COMPRATE

16. joulukuuta 2025
Oma-aloitteinen arvostelu
PearlsOnly-logo

Vastaus yritykseltä PearlsOnly

Dear Fabrizio,

We are deeply sorry for what happened to you. We have escalated this issue to the relevant department to help prevent similar situations in the future and to ensure the courier service meets the standard expected for the PearlsOnly shopping experience. We truly appreciate you taking the time to share your feedback.

Yours Sincerely,
PearlsOnly Team

Saanut 1/5 tähteä

Ordered 12/12/25 still not even with courier 23/12

Ordered 12/12/25, notification from Parcelforce that they are expecting the item for next day delivery on 16/12. Still no sign on 23/12. As others have said - seem to pretend to be local with fast delivery, but just dropship from China. No communication, 24/7 online chat never on, phone unanswered, Don't waste your time, try a genuine company instead. No idea what the pearls are like as have never received any. Definitely do not recommend at all.

23. joulukuuta 2025
Oma-aloitteinen arvostelu
PearlsOnly-logo

Vastaus yritykseltä PearlsOnly

Dear Glyn,

I’m very sorry to hear this—especially that your order didn’t arrive in time. I understand how frustrating that must have been.

Delays can occasionally happen during the busy December period, but you should have received clearer updates and been able to reach us more easily. We’re taking this feedback seriously.

I’d really like to look into your order and help resolve this for you. Could you please share your order number with me?

Thank you for bringing this to our attention.

Kind regards,

Donna Lewis
Customer Care Specialist
PearlsOnly

Saanut 5/5 tähteä

Beautiful, quality Pearls

Ordering was quick and easy. There was a delay in delivery, however, the waiting was certainly worth it. I purchased the double strand pearl choker AA quality. Some of the pearls are more oval than round but I like this about the choker, it adds a certain quirkiness. If I had purchased the AAAA, no doubt the pearls would have all been round and considerably more expensive. Since I like to wear my pearls most days, I find the the AA choker both beautiful and suitable for my needs. The pearls came well packaged. I'm very happy with my purchase and would certainly use this company again.

10. joulukuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I have made several purchases of Pearl…

I have made several purchases of Pearl jewellery for my twin sister and myself for our birthday this year, the Pearls I have purchased were exceptional and without fault, I would recommend Pearls Only to everyone for that extra special gift for your loved one.

1. elokuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Happy with my purchase

I have bought 2 sets of freshwater pearls from PearlsOnly - both as gifts. Each order arrived in good condition and timely - with tracking.
I was unsure at first after reading some of the reviews on here - however, after reading all the faqs on their website, I was satisfied. The freshwater pearls come from china, others from Japan. Makes sense they may be shipped from there. Buying direct without the middleman keeps prices low and a better handle on quality.
I am happy with the quality, the rating is great to know what you’re getting, and the price affordable. Yes, I am happy with the pearl earrings I received and will order again.

22. marraskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great First Experience

First time buyer, found the perfect pearl pendant for my girlfriend. Online purchase was easy, and quick. The prices are very good and reasonable. The item was shipped quickly, and it was exactly as advertised. Overall experience was great , will buy again soon.

28. elokuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Pretended to be a USA company

Pretended to be a USA company, but everything sends out of Beijing China. The pearl necklace that came was in extremely bad quality, somewhat like toy necklace. I believe they are real, but they are of extremely bad quality, doesn’t look as advertised photos. Anyway, I chose to return in, the process is super flawed. They sent me a return instruction to ship it back to a local address in Singapore. Then hours later, send me another email to ship it to Texas USA. I was appalled. Free returns means you will pay for returns. Returning locally is cheap enough I am able to tank the cost, but returning to a location across the globe and suffer $100 is trackable shipping, is uncalled for. Anyway i am not sure if I would get my money back, i hope no one buys from these idiots again.

6. kesäkuuta 2025
Oma-aloitteinen arvostelu
PearlsOnly-logo

Vastaus yritykseltä PearlsOnly

Dear Mr. Lu,

Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations.

We would like to respectfully clarify that PearlsOnly is an international company with fulfillment centers in multiple regions, enabling us to serve our customers efficiently worldwide. We strive to be transparent in all aspects of our shipping and returns.

Regarding returns, we are continuously working to improve the customer experience. We’re pleased to share that a local Singapore return depot has recently been introduced, providing a more convenient and cost-effective option for customers in your region. As a result, future returns from Singapore can now be handled locally, without the need to send items to our U.S. office

Your feedback is very important to us, and we are committed to learning from this experience and improving our service. We hope to serve you with our improved service in the future.

Yours Sincerely,
PearlsOnly team

Saanut 5/5 tähteä

Meeting My Perspective True Love

I am meeting my perspective true love for the 1st time. As a token of my love, I want to give her a small gift of pearls. Peals only provided me the most beautiful lavender Pearl necklace, bracelet and ear rings for a great price. In addition, their bonus gifts were spectacular as well. I will never order from any other company again.

24. toukokuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Keine Ware und kein Geld

Die Halskette im Wert von 240€ wurde als Brief zugeschickt. Nie angekommen! Nachdem ich den Customer Service kontaktiert habe, wurde mir gesagt, es folgt eine Ersatzlieferung. Ich war nicht einverstanden, denn ich wollte die Kette verschenken und zu diesem Termin hätten sie nie geschafft anzuliefern. Die Ersatzlieferung angekommen, diese habe ich zurückgeschickt. Mein Geld habe ich nie wieder zurück bekommen, auch über PayPal habe ich es nicht geschafft. Auf meine E-mails bekomme ich jetzt auch keine Antwort.

13. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

My pearl earrings are beautiful and…

My pearl earrings are beautiful and they were packed and presented with a little travel purse and material wipe.There was also information about pearls with an example of pearls that are not up to standard
They also came with a certificate appraisal.

21. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Beautiful quality first set of pearls for daughter

We ordered a pearl set for our teen daughter for Christmas. I ordered a bit too close to Christmas, but they shipped immediately and gave regular updates. My fault for ordering too late.
They arrived quickly, well packed for safe delivery. The set itself is stunning! They're authentic pearls and beautiful!
They sent such thoughtful little additional gifts of care bags and even some additional earrings.
The bags are beautiful and good quality,the box for set was stunning as well.
Clasp and earrings posts are secure and good quality.
This company definitely pays attention to details of quality customer service and satisfaction.
I'll be placing additional orders.
Be sure to sign up for the VIP status if you plan to buy other items.
Extremely satisfied customer 💕

26. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Definitely recommend

I have a lot of pearl jewellery as it's my birthstone and I'm super impressed with Pearls Only. I honestly can't fault any of my experience. My ring is gorgeous, delivery time was really quick, price is amazing and service was excellent. I was even sent two little imperfect pearls to compare with the perfect one set in my ring. Will definitely buy more!

1. elokuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I've purchased black pearl earring from…

I've purchased black pearl earring from them. The earrings come with great quality, look great, and the size suits my preference. Anyway, I'm beyond impressed with the purchase because of everything that comes with the package. As far as I remember, I've received a care card, pouch, certificate, letter, small gifts, polishing cloth, and the product itself came in a beautiful package. Totally worth purchasing.

30. toukokuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Please give this company a chance you…

Please give this company a chance you wont regret it, I collect alot of gemstones and I wanted a pearl ring and I came across this website, I ordered a pearl ring then I read peoples reviews on here and from reading reviews people stated this company was a scam and was in America I thought "oh dear I wont get my order for weeks now" however this perception was truly wrong I recieved my order within days and the pearl ring is beautiful and I'm very picky with certain stones but I couldn't be happier with my purchase the pearl is a little lighter than the picture on the website but the pearl ring is stunning and along with my ring this company also sent me a insurance valuation so I can insure my ring immediately and I also recieved a lovely little bag to keep my pearl ring safe.The prices on this website are great value for all the items you receive especially when a insurance valuation is also included in the price because to purchase a insurance valuation separately you could be paying anything from £80 upwards so to have this included with your Pearl purchase also saves you
money. I just want to thank Pearl's only for such a stunning ring and a great buying experience people who think this website is a scam are missing out on lovely pearls I know I'm not missing out and I'm so glad I gave this company a chance and I will be ordering from this company again in the future. Thanks Pearl's only for such a stunning piece of jewellery x

11. toukokuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I have used PearlsOnly a few times now…

I have used PearlsOnly a few times now to purchase gifts for my wife as she loves Pearls. I have been very pleased with all of the Pearls I have purchased. The web site is easy to navigate and I have found it is safe and secure when making payments. I have been updated by email on my orders progress, and all purchases are tracked when posted and a signature is required upon delivery. Overall I have been extremely satisfied with PearlsOnly.

28. maaliskuuta 2024
Oma-aloitteinen arvostelu

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