PayByPhone Arvostelua 

Accidentally started my parking session too late - it looks like there is no way to start a session once you have left the car park. So paid in full when I returned to the car park. Explained this to the bot chat - it didn’t understand but raised a ticket. Just had a standard response so have now paid twice for the same day. Deleting the app now - use another way to pay if you can.

Poor communication have set up business account but is so difficult to reach any one of the team really disappointed not recommended at all!!!!

Frais cachés, c'est tout simplement du VOL

Habe über die App geparkt und konnte dann nicht verlängern ( saß beim Arzt)weil die App wie schon oft gesponnen hat.Resultat 30 Euro Busse! Beschwerde bei Support von paybyphone erfolglos da nie eine Antwort kam! Sehr ärgerlich das man die Kunden im Stich lässt!unglaublich!!!

J'ai une mauvaise expérience ce jours avec paybyphone, au début, payé pour 5 jours, arrêté au bout de 4 jours, on ne me rembourse pas le 5eme jour.

le stationnement résidentiel ne peut pas être interrompu à cause de la reconstruction du site : impossible de joindre un quelconque interlocuteur, le chat ne comprend pas la question posée et le n°0174181818 demande un mot de passe qui n'est pas le même que sur l'appli ! Pendant ce temps la le compteur tourne pour rien.

If I could give this zero I would. I live in ealing council and have been using this app for years to get visitors parking permits. there is always something wrong with it. The residents permits are always expiring and then you get no email or text to say that they are so next time you have visitor you have to renew and the renewal process doesn't work . Today I tried to renew on app and it flashed a message so fast I couldn't see it, i then di it again and had to take a photo of the message quickly. it told me to email my council with prof of residence , did that council emailed back and said it had done it but app still would not let me park for my visitor. I dont know why Ealing council continue with them, i can only assume someone at top is getting a bribe to continue as its such a bad service for so many years. I mean a parking app should be simple and user friendly especially since a lot of older people need to use it., its not that complicated to do, but somehow they have made it awful.

Le service fonctionne correctement,par contre le service client est à 🤮,vous pouvez leur envoyer des mails,ils n’en ont strictement rien à faire,ils ne vous répondront pas,on se demande bien s’ils existent ,vous êtes la pour payer et ne rien leur demander,ils s’en tapent de nous .

Signage at hospital states pay on exit however when you go to pay it only gives option to pay from the time you go onto app. This has caused a lot of hassle for something as simple as paying a parking ticket..

Took 20 hours instead of 2 hours. Overpaid by £112. No phone lines are manned. Nobody to talk to. Webpages out of date stating manned phone lines. No phone lines are manned. No details or customer promises on when they will contact you such as 24/48 hours and very very very poor experience . They need a customer service dedicated team. Not happy and disputing charges through the bank. Crap from start to finish. Micky mouse company.

They make it impossible to contact them, you start with the bot, the bot can’t help, the bot gives you a phone number which is a different bot, this bot can’t help nor will it let you speak to a real person, so you go back to the first bot, this time it gives you a number that it says will provide human help. The number it gives is an incorrect number and you get a message saying “this number is not recognised “

It appears that the company actively blocs anyone from contacting it. The bots are not fit for purpose and the telephone numbers are incorrect

£75 fine because auto pay didn't pay. Pay By Phone want nothing to do with it and advise to take it up with Saba, who are equally as useless. I can't seem to find anywhere to contest the fine. Going to have to suck it up and pay.
Update
I have been looking out for Pay By Phone e mail since their last comment. No sign of it. Is this a tactic to look reasonable when in fact they have no intention of dealing with the issue?

Was stung by parking charges on 24th February. Parked at a site at 4am to go to work paid for all day parking £10.40 to be told it expired in 30mins so had to pay another £7.40 to extend for the actual full day. Used chat bot which passed me to email and still had no response on getting a refund for the first charge.

Ealing council have recently introduced "You must now register even if parking free for 30 mins" outside our local shops.

But PayByPhone App only allows you to select 1 hour and charges ~£2 ......... There is no minutes option!

Went through chat bot and emailed them (ref: 1307445) - nearly a week now - no response.

Sounds like PayByPhone have found a loophole to charge ~£2 for something that should be free!

I know people who have paid in fear of getting a ticket even though they're popping into the shop for a couple of minutes.

May be an honest mistake by PayByPhone, but not having an online resolution for this - and the bot not being aware of this scenario - I'm not convinced it's not intentional!

Not responding to emails about it ...... I'll let you make your own mind up!

I use this app regularly. I've learnt that the app often needs clearing of cache on Android phones to work properly. Otherwise you get stuck on the start up screen and doesn't progress. I assume many people fail to know this and to not pay on time because of this poor app. Has been like this on multiple phones over the years and there is very little incentive to fix something that earns the council more money in fines.

Terrible terrible crappy app. Tried to use it in London. What a farce. It took me about 15mins to get it to work. Absolute nightmare. They deserve to lose the business of London boroughs where one is forced to attempt to use it or risk a ticket/clamp. Shockingly bad.

Extremely poor service. Tried to use the mobile app to park in an area with good network coverage and the app couldn't connect to the payment service, presumably because the payment service was down.

Recently, PaybyPhone has changed the mobile app and now it doesn't remember the payment page when the bank asks for verification and starts the pay for parking process all over again.

Extremely frustrating!

what an absolute joke of an app, you put a new car on the app for parking for when using anpr in a london underground station car park ...why else would i put the car's number plate in so that i can go on the app and pay and waste more time .
No you have to opt in to anpr ffs ended up with two fines because of this and just no joy with the appeal , robbing ****s the lot of them

Die App ist der letzte Schrott. Finde es auch unmöglich, dass der Betrag über Paypal vorab abgebucht wird, wenn man nochmal garnicht weiß, wie lange man effektiv parken wird. Wenn man den Parkvorgang früher stoppt, ist das Geld weg. Auch die halbstündige Zeitabstufung ist blöd. Die sollten sich mal ein Beispiel bei Easypark nehmen, minütliche Zeitbuchung und genaue und effektive Abrechnung nach dem Parkvorgang,

Daylight robbery, wanted to park for 15 minutes but charges by the hour (Nearly £5) They Charge using emission figures instead of a fixed rate. Unbelievable!